Random Computer Freeze


  1. nemalbeckham
    Posts : 10
    Windows 7 Premium x64
       New #1

    Random Computer Freeze


    Hi there,
    I bought a new HP laptop about 3 weeks ago. It seemed to be going fine until it started to crash randomly. I called up HP and they did a bios update. The problem was solved for a couple of days, but the problem returned. Then, I was told to do a reformat the laptop back to factory default. That seemed to solve the problem again, but it has been reappearing again now. I have no faith in HP solving my problem. I have ran the short and long hard disk test and it came out clean. I ran the memory test and it passed too. I have also ran sfc /scannow which also turns out clean. My freezes have been completely random. It has froze when I have been playing games, surfing web on Firefox, and even when I just had turned on the laptop and left it on idle. I am not sure if there is any other information you would like to provide.
      My Computer
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  3. ttran
    Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       New #2

    Hi there and welcome to SF!

    Can you please follow this instruction:
    https://www.sevenforums.com/crashes-d...tructions.html

    The freeze sounds like a hardware problem. First thing you might want to do is to check your RAM
    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
      My Computer
    Quote Quote

  4. delmoon01
    Posts : 22
    Windows 7 Ultimate x64
       New #3

    it some of the programs are making this trouble for you .... try to uninstall some recently installed programs....
      My Computer
    Quote Quote

 

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