blue screen crash please help


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    blue screen crash please help


    every couple of days i get there blue screen and i dont know why
    please tell me how to fix this..

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000020
    BCP2: FFFFFA800260D000
    BCP3: FFFFFA800260D600
    BCP4: 0000000004600000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\100610-29920-01.dmp
    C:\Users\James\AppData\Local\Temp\WER-55442-0.sysdata.xml

    ~~
    also my computer is Toshiba Satelliteо L305D-S5892 Laptops
      My Computer


  2. Posts : 5,705
    Win7 x64 + x86
       #2

    17 memory dumps - from 13Sep2010 to the present (about 3╜ weeks)
    3 different BSOD error codes (15-STOP 0x19, 1-STOP 0x3B, 1-STOP 0xD1)
    8 different causes blamed.

    I suspect the cause is bdfsfltr.sys - a component of your BitDefender AntiVirus FS filter driver
    Please do the following:
    Anti-Virus Removal:
    Please do the following:
    - download a free antivirus for testing purposes: Free AntiVirus
    - uninstall the BitDefender AntiVirus from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of BitDefender AntiVirus using this free tool: How to uninstall BitDefender
    - IMMEDIATELY install and update the free antivirus
    - check to see if this fixes the BSOD's
    Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
    Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
    How To Find Drivers:
    - I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

    Here's the older drivers (You can look them up here: Driver Reference ).
    Please pay particular attention to any dated 2008 or earlier:
    Code:
    
    FwLnk.sys    Sun Nov 19 09:11:04 2006 (456065F8) - Toshiba Firmware Linkage service system driver (included in the Toshiba Value Added Package) - Driver Reference
    atikmdag.sys Mon Dec 01 16:04:09 2008 (49345149) - ATI Video driver (remove the Catalyst Control Center and only install the   Display Driver) - Driver Reference
    SynTP.sys    Thu Aug 14 22:03:12 2008 (48A4E3E0) - Synaptics TouchPad driver - Driver Reference
    agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF) - Agere Systems Soft Modem - Driver Reference
    
    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Oct  6 18:05:27.612 2010 (UTC - 4:00)
    System Uptime: 0 days 3:31:25.812
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    *** WARNING: Unable to verify timestamp for bdfsfltr.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdfsfltr.sys
    Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteInternalAttributeStream+11b )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Oct  6 14:33:24.933 2010 (UTC - 4:00)
    System Uptime: 0 days 3:08:03.133
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c7b )
    BUGCHECK_STR:  0x19_3
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  wmplayer.exe
    Bugcheck code 00000019
    Arguments 00000000`00000003 fffffa80`0260d610 94000020`1c000000 fffffa80`0260d618
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Oct  4 19:01:38.186 2010 (UTC - 4:00)
    System Uptime: 0 days 1:20:15.386
    Probably caused by : CLASSPNP.SYS ( CLASSPNP!DestroyTransferPacket+64 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Oct  4 17:39:21.709 2010 (UTC - 4:00)
    System Uptime: 0 days 4:45:06.909
    *** WARNING: Unable to verify timestamp for bdfsfltr.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdfsfltr.sys
    Probably caused by : bdfsfltr.sys ( bdfsfltr+1f46b )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Oct  4 12:52:38.934 2010 (UTC - 4:00)
    System Uptime: 0 days 14:12:34.723
    BugCheck D1, {0, 2, 0, fffff88001402a02}
    Probably caused by : NETIO.SYS ( NETIO!FsbpScavengePool+92 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    Bugcheck code 000000D1
    Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff880`01402a02
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Sep 30 19:30:06.011 2010 (UTC - 4:00)
    System Uptime: 0 days 13:42:34.211
    Probably caused by : memory_corruption ( nt!MiDeleteControlArea+44 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Sep 30 05:45:56.091 2010 (UTC - 4:00)
    System Uptime: 0 days 16:04:41.291
    *** WARNING: Unable to verify timestamp for bdfsfltr.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdfsfltr.sys
    Probably caused by : bdfsfltr.sys ( bdfsfltr+33718 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Sep 29 13:40:30.422 2010 (UTC - 4:00)
    System Uptime: 0 days 22:37:41.497
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+233 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  msiexec.exe
    Bugcheck code 0000003B
    Arguments 00000000`c0000005 fffff800`02dbe0bf fffff880`074699e0 00000000`00000000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Sep 28 15:01:17.284 2010 (UTC - 4:00)
    System Uptime: 0 days 11:33:35.484
    Probably caused by : memory_corruption ( nt!MiSegmentDelete+a1 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Sep 28 03:26:22.718 2010 (UTC - 4:00)
    System Uptime: 0 days 6:55:56.793
    Probably caused by : ntkrnlmp.exe ( nt!ObpCloseHandleTableEntry+c4 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  LogonUI.exe
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Sep 27 20:29:21.587 2010 (UTC - 4:00)
    System Uptime: 0 days 8:57:22.787
    Probably caused by : fltmgr.sys ( fltmgr! ?? ::FNODOBFM::`string'+429 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Sun Sep 26 03:19:19.807 2010 (UTC - 4:00)
    System Uptime: 3 days 10:36:11.895
    Probably caused by : ntkrnlmp.exe ( nt!ObpCloseHandleTableEntry+c4 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Sep 22 16:42:43.486 2010 (UTC - 4:00)
    System Uptime: 0 days 4:27:22.687
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    *** WARNING: Unable to verify timestamp for bdfsfltr.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdfsfltr.sys
    Probably caused by : bdfsfltr.sys ( bdfsfltr+1f46b )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Fri Sep 17 22:07:19.778 2010 (UTC - 4:00)
    System Uptime: 0 days 9:05:17.978
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    Probably caused by : memory_corruption ( nt!MiSegmentDelete+a1 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Sep 16 00:33:56.025 2010 (UTC - 4:00)
    System Uptime: 1 days 0:40:43.226
    Probably caused by : fltmgr.sys ( fltmgr!ExFreeToPagedLookasideList+28 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Sep 13 16:28:55.918 2010 (UTC - 4:00)
    System Uptime: 0 days 5:15:51.119
    Probably caused by : memory_corruption ( nt!MiSegmentDelete+a1 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Sep 13 11:12:31.025 2010 (UTC - 4:00)
    System Uptime: 0 days 14:13:35.226
    Probably caused by : ntkrnlmp.exe ( nt!ObpCloseHandleTableEntry+c4 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  uTorrent.exe
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
      
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    trouble with drivers and still blue screen


    i just got another blue screen, i thought i installed the right drivers but i guess not
    please help
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    BSOD analysis isn't an exact procedure - so we may have to try other things until we find a "fix".

    Interestingly, there's some involvement with Avast in these dump files. I presume that that's the free antivirus that you selected? As such, I'd have to suspect one of two things:
    - that there is another program on your system that's causing this error. It may be a networking issue also, so that may help to narrow down the program.
    - or that it's a hardware error, most likely in the RAM, that's causing the STOP 0x19 errors

    So, let's try 3 different things:
    - please post this information so we can see if we can find a problem program: https://www.sevenforums.com/crashes-d...tructions.html
    - please run these free hardware diagnostics:
    H/W Diagnostics:
    Please start by running these bootable hardware diagnostics:
    Memory Diagnostics (read the details at the link)
    HD Diagnostic (read the details at the link)

    Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
    - and please run Driver Verifier according to these directions:
    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
    Code:
    Delete these registry keys (works in XP, Vista, Win7):
            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
    More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Nov 15 13:07:02.807 2010 (UTC - 5:00)
    System Uptime: 0 days 0:17:04.007
    Probably caused by : ntkrnlmp.exe ( nt!ObpWaitForMultipleObjects+3a6 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Nov 15 12:49:21.228 2010 (UTC - 5:00)
    System Uptime: 0 days 13:16:05.429
    Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteFcb+3a3 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Fri Nov 12 01:22:32.097 2010 (UTC - 5:00)
    System Uptime: 1 days 9:33:20.313
    *** WARNING: Unable to verify timestamp for aswMonFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
    Probably caused by : aswMonFlt.sys ( aswMonFlt+2e98 )
    BUGCHECK_STR:  0x19_22
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    Bugcheck code 00000019
    Arguments 00000000`00000022 fffffa80`0260e000 00000000`00000000 00000000`00000000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Nov 10 15:47:40.017 2010 (UTC - 5:00)
    System Uptime: 0 days 14:57:40.233
    Probably caused by : NETIO.SYS ( NETIO!NetiopIoWorkItemRoutine+3b )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Nov 10 00:49:22.966 2010 (UTC - 5:00)
    System Uptime: 0 days 23:27:29.323
    Probably caused by : NETIO.SYS ( NETIO!KfdFilterFreeNotify+11 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Oct 26 19:38:35.076 2010 (UTC - 5:00)
    System Uptime: 0 days 18:14:36.292
    Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteFcb+3a3 )
    BUGCHECK_STR:  0x19_20
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 00000019
    Arguments 00000000`00000020 fffffa80`0260d000 fffffa80`0260d600 00000000`04600000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
      
      My Computer


 

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