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Windows 7: windows report blue screen.

07 Oct 2010   #1
robert45

Windows 7 Home Premium 64bit.
 
 
windows report blue screen.

Is Windows 7 home premiun
- x86 64 bit
- the original installed OS on the system is Windows 7 home premiun
- is an OEM - - What is the age of system (hardware)?= is 9 month
- What is the age of OS installation (have you re-installed the OS?)
I have not re-installed the OS



My System SpecsSystem Spec
.
07 Oct 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by robert45 View Post
Is Windows 7 home premiun
- x86 64 bit
- the original installed OS on the system is Windows 7 home premiun
- is an OEM - - What is the age of system (hardware)?= is 9 month
- What is the age of OS installation (have you re-installed the OS?)
I have not re-installed the OS
\
Robert Hi and welcome

These were all caused by your ATWPKT264.sys driver dated April 2005. Might seriously need updating. I believe that is part of AOL's virtual network driver.

I would remove AOL period (IMHO), but failing that update it.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\100410-34866-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols/;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e5c000 PsLoadedModuleList = 0xfffff800`03099e50
Debug session time: Mon Oct  4 15:10:04.005 2010 (GMT-4)
System Uptime: 0 days 0:01:49.847
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa80065d5f50, fffffa80065d5f70, 402000a}

Unable to load image \??\C:\Windows\system32\drivers\ATWPKT264.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ATWPKT264.SYS
*** ERROR: Module load completed but symbols could not be loaded for ATWPKT264.SYS
Probably caused by : ATWPKT264.SYS ( ATWPKT264+1804 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa80065d5f50, The pool entry we were looking for within the page.
Arg3: fffffa80065d5f70, The next pool entry.
Arg4: 000000000402000a, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800031040e0
 fffffa80065d5f50 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  AOLacsd.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002fff6d3 to fffff80002ecc740

STACK_TEXT:  
fffff880`030a8748 fffff800`02fff6d3 : 00000000`00000019 00000000`00000020 fffffa80`065d5f50 fffffa80`065d5f70 : nt!KeBugCheckEx
fffff880`030a8750 fffff880`028ce804 : 00000000`00000002 fffff880`028d2ad0 fffffa80`50575441 00000000`000003ac : nt!ExDeferredFreePool+0x12c4
fffff880`030a8800 00000000`00000002 : fffff880`028d2ad0 fffffa80`50575441 00000000`000003ac 00000000`00000000 : ATWPKT264+0x1804
fffff880`030a8808 fffff880`028d2ad0 : fffffa80`50575441 00000000`000003ac 00000000`00000000 00000000`00000000 : 0x2
fffff880`030a8810 fffffa80`50575441 : 00000000`000003ac 00000000`00000000 00000000`00000000 fffff880`030a8870 : ATWPKT264+0x5ad0
fffff880`030a8818 00000000`000003ac : 00000000`00000000 00000000`00000000 fffff880`030a8870 00000000`a0000000 : 0xfffffa80`50575441
fffff880`030a8820 00000000`00000000 : 00000000`00000000 fffff880`030a8870 00000000`a0000000 00000000`000007ff : 0x3ac


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ATWPKT264+1804
fffff880`028ce804 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  ATWPKT264+1804

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ATWPKT264

IMAGE_NAME:  ATWPKT264.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  470e06c0

FAILURE_BUCKET_ID:  X64_0x19_20_ATWPKT264+1804

BUCKET_ID:  X64_0x19_20_ATWPKT264+1804

Followup: MachineOwner
---------

drivers urgently needing update
Code:
wanatw64.sys        fffff880`05bf1000    fffff880`05bfd000    0x0000c000    0x425af50e    4/11/2005 18:07:10                        
at7utvz0.SYS        fffff880`05142000    fffff880`051b9000    0x00077000    0x46639f5b    6/4/2007 01:12:59                        
ATWPKT264.SYS    ATWPKT264.SYS+1804    fffff880`063f3000    fffff880`063ff000    0x0000c000    0x470e06c0    10/11/2007 07:19:28
My System SpecsSystem Spec
07 Oct 2010   #3
robert45

Windows 7 Home Premium 64bit.
 
 

hi THANK YOU for reply, I wouldnt like to remove AOL because I need it, but how can I update the driver?
is "ATWPKT264.sys" how can I do it?
My System SpecsSystem Spec
.

07 Oct 2010   #4
robert45

Windows 7 Home Premium 64bit.
 
 

I think is the lastes updated that give me the problem , please, say me how to uninstall that update,
My System SpecsSystem Spec
Reply

 windows report blue screen.




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