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Windows 7: Random Desktop Lockups

08 Oct 2010   #1
cmarrs

windows 7
 
 
Random Desktop Lockups

Hey there,

I just built a new computer and I have had 2 random lock ups (not a bsod, but I can't move the mouse or toggle num/caps lock).

I have read into examining the dump files but can't seem to get it to work.

If anyone would please help me examine this file to determine the cause of lock ups, I would really appreciate it!

Just in case here are my System Specs:

Windows 7 64bit Ultimate
Intel i7 875 @ 2.93ghz
ASUS P7P55D-E Pro LGA 1156 P55
GSkill Ripjaw Series 8GB (2x4) DDR3 1333
XFX Radeon HD 5870

Also I am not sure if this is the appropriate time or place to ask; I am having problems with Windows or the motherboard (I'm not sure which is having trouble) recognizing the SATA Ports that my external HDs are plugged into.

Appreciative,
C. Marrs


My System SpecsSystem Spec
.
08 Oct 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cmarrs View Post
Hey there,

I just built a new computer and I have had 2 random lock ups (not a bsod, but I can't move the mouse or toggle num/caps lock).

I have read into examining the dump files but can't seem to get it to work.

If anyone would please help me examine this file to determine the cause of lock ups, I would really appreciate it!

Just in case here are my System Specs:

Windows 7 64bit Ultimate
Intel i7 875 @ 2.93ghz
ASUS P7P55D-E Pro LGA 1156 P55
GSkill Ripjaw Series 8GB (2x4) DDR3 1333
XFX Radeon HD 5870

Also I am not sure if this is the appropriate time or place to ask; I am having problems with Windows or the motherboard (I'm not sure which is having trouble) recognizing the SATA Ports that my external HDs are plugged into.

Appreciative,
C. Marrs

Love to, but which file? none attached.

BTW if not a BSOD, you shouldnt have Dump files.

Ken J
My System SpecsSystem Spec
08 Oct 2010   #3
cmarrs

windows 7
 
 

Zzzz... Of course! Sorry, I forgot. Attached is the dmp.

Last night the computer locked up while I was sleeping. When I woke up I tried moving the mouse to bring the monitor back on. Nothing happened. I tried num/caps lock to see if it was frozen and it was.

It happened again today. This time it locked up. I couldn't move the mouse or keyboard. Scroll/caps lock would not work. However, when I pressed the power off button on the case it started to shut down normally. It seemed to get stuck on the "Shutting down..." screen. The windows 7 "Hour Glass" animation to the left of "Shutting down..." was still twirling though. I had to force shut it down by holding power for a few seconds.

There is a DMP file in my minidmp folder. This system isn't more than 2 days old. Let me know what it says in there. Thanks!

Sincerely,
C. Marrs
My System SpecsSystem Spec
.

08 Oct 2010   #4
cmarrs

windows 7
 
 

Oh zigzag3143... Where did you go, my friend?
My System SpecsSystem Spec
09 Oct 2010   #5
cmarrs

windows 7
 
 

Anyone out there?
My System SpecsSystem Spec
11 Oct 2010   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cmarrs View Post
Zzzz... Of course! Sorry, I forgot. Attached is the dmp.

Last night the computer locked up while I was sleeping. When I woke up I tried moving the mouse to bring the monitor back on. Nothing happened. I tried num/caps lock to see if it was frozen and it was.

It happened again today. This time it locked up. I couldn't move the mouse or keyboard. Scroll/caps lock would not work. However, when I pressed the power off button on the case it started to shut down normally. It seemed to get stuck on the "Shutting down..." screen. The windows 7 "Hour Glass" animation to the left of "Shutting down..." was still twirling though. I had to force shut it down by holding power for a few seconds.

There is a DMP file in my minidmp folder. This system isn't more than 2 days old. Let me know what it says in there. Thanks!

Sincerely,
C. Marrs
This crash was probably caused by usbehci.sys. USB Usbehci.sys Manufacturer VIA Technologies is a USB driver.

I would do the following.

If you installed a new dvd, or other USB drive re-install the driver.

In any case I would run a system file check to verify and repair the OS files.

SFC /SCANNOW Command - System File Checker

Let us know if you need assistance with this


Ken J



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\100710-24492-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols/;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a52000 PsLoadedModuleList = 0xfffff800`02c8fe50
Debug session time: Fri Oct  8 01:04:55.777 2010 (GMT-4)
System Uptime: 0 days 6:17:20.776
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {5, fffffa80084e21a0, 80863b34, fffffa80096bec50}

Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+67 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
    using a physical memory address that was not allocated by
    the USBport driver.
Arg2: fffffa80084e21a0, Device extension pointer of the host controller
Arg3: 0000000080863b34, PCI Vendor,Product id for the controller
Arg4: fffffa80096bec50, Pointer to Endpoint data structure

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8800422de4e to fffff80002ac2740

STACK_TEXT:  
fffff880`02f1ba18 fffff880`0422de4e : 00000000`000000fe 00000000`00000005 fffffa80`084e21a0 00000000`80863b34 : nt!KeBugCheckEx
fffff880`02f1ba20 fffff880`043e7fdf : 00000000`dfe67480 fffffa80`084e36a0 fffffa80`096beee0 00000000`00000000 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff880`02f1ba60 fffff880`043e7ba4 : fffff880`0b1fd080 00000000`00000000 fffffa80`096beee0 00000002`1de3c000 : usbehci!EHCI_sMode_PollEndpointSlot+0x67
fffff880`02f1baf0 fffff880`043eca71 : fffffa80`096bec50 fffffa80`084e21a0 fffffa80`06707040 00003c97`437a5fbd : usbehci!EHCI_PollPerAsyEndpoint+0x84
fffff880`02f1bb70 fffff880`04201e8b : 00000000`00000002 fffffa80`084e21a0 00000000`00000000 00000000`00000010 : usbehci!EHCI_PollEndpoint+0x41
fffff880`02f1bbb0 fffff880`042069b1 : 00000000`00000010 00000000`00000004 fffffa80`096bea10 fffffa80`084e2050 : USBPORT!MPf_PollEndpoint+0x9b
fffff880`02f1bbe0 fffff880`04212043 : fffffa80`084e21a0 00000000`00000010 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff880`02f1bc40 fffff880`04202f89 : fffffa80`084e2050 00000000`00000000 fffffa80`084e2a02 fffffa80`084e2a10 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1af
fffff880`02f1bca0 fffff800`02acdbfc : fffff880`009eb180 fffffa80`084e2a10 fffffa80`084e2a28 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`02f1bcd0 fffff800`02acaeea : fffff880`009eb180 fffff880`009f60c0 00000000`00000000 fffff880`04202db0 : nt!KiRetireDpcList+0x1bc
fffff880`02f1bd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbehci!EHCI_sMode_PollEndpointSlot+67
fffff880`043e7fdf 4533c9          xor     r9d,r9d

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  usbehci!EHCI_sMode_PollEndpointSlot+67

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbehci

IMAGE_NAME:  usbehci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc06

FAILURE_BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 Random Desktop Lockups




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