BSOD on new laptop

fozz · 10 Oct 2010

Having some BSOD problems. I've attached the files as per the BSOD instruction post. Thanks for your help.

OEM Windows 7 Home Premium 64-bit
System is only about 3 weeks old.
Operating on the original OS installation (3 weeks ago).

This is the message I am receiving from Windows:

Code:

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	116
  BCP1:	FFFFFA800B842010
  BCP2:	FFFFF880042AFC98
  BCP3:	0000000000000000
  BCP4:	0000000000000002
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\101010-20170-01.dmp
  C:\Users\Zac\AppData\Local\Temp\WER-60637-0.sysdata.xml

fireberd · 10 Oct 2010

See THIS Thread from the Microsoft Site.

The site suggests updating the Video drivers. If there are no updated drivers, reinstall the driver that is available.

As it's only 3 weeks old, I would suggest calling the PC vendor as it should be in warranty.

usasma · 10 Oct 2010

STOP 0x116 troubleshooting: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
Info on the STOP 0x116 error message: BSOD Index

If it turns out to be hardware, return the system as fireberd suggests.

CarlTR6 · 10 Oct 2010

Error code 116, VIDEO_TDR_FAILURE. Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card

Code:

Kernel base = 0xfffff800`03064000 PsLoadedModuleList = 0xfffff800`032a1e50
Debug session time: Sun Oct 10 02:49:49.654 2010 (GMT-4)
System Uptime: 2 days 7:41:38.684
Loading Kernel Symbols
...............................................................
................................................................
.....................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800b842010, fffff880042afc98, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5c98 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b842010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880042afc98, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+5c98
fffff880`042afc98 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02589308 fffff880`04f49ef8 : 00000000`00000116 fffffa80`0b842010 fffff880`042afc98 00000000`00000000 : nt!KeBugCheckEx
fffff880`02589310 fffff880`04f49c02 : fffff880`042afc98 fffffa80`0b842010 fffffa80`05e4ad50 fffffa80`05ff2410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02589350 fffff880`0480ff07 : fffffa80`0b842010 00000000`00000000 fffffa80`05e4ad50 fffffa80`05ff2410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02589380 fffff880`0483dd7e : fffffa80`ffffffff 00000000`00c41c1e fffff880`025894d0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02589460 fffff880`04823bb1 : fffffa80`06a66000 ffffffff`feced300 00000000`00000002 fffff880`025897d8 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`025894a0 fffff880`04826aaf : 00000000`0000f914 00000000`00000000 fffffa80`06673c40 fffff8a0`11f230b0 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`025895a0 fffff880`048251a0 : fffff8a0`11f230b0 00000000`00000000 fffffa80`06a66000 00000000`00000001 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`025895e0 fffff880`048250f6 : 00000000`00000000 00000000`00000001 fffffa80`06a66000 fffff880`04823a1e : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`02589770 fffff880`0482e642 : fffffa80`051dba80 00000000`00000001 00000000`00000001 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x13e
fffff880`025897e0 fffff880`0482e3eb : fffff8a0`11f230b0 00000000`00001000 fffffa80`051dba80 fffff8a0`11f230b0 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`02589830 fffff880`0482dd8f : fffff8a0`11f230b0 fffffa80`06a66c80 00000000`00000000 fffffa80`06a66c80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`02589890 fffff880`0482176c : fffffa80`06a66000 fffffa80`06a66000 fffffa80`06a66c80 fffffa80`06a66000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`025898d0 fffff880`0481e133 : 00000000`c0000001 00000000`00000000 00000000`00000006 fffffa80`06a66000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`02589910 fffff880`0483865d : 00000000`00000000 fffff8a0`01de3d30 fffffa80`00000002 fffffa80`04321010 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`02589ae0 fffff880`04838398 : fffff880`0316c040 fffff880`04837d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`02589cd0 fffff880`04837e96 : 00000000`00000000 fffffa80`06687d50 00000000`00000080 fffffa80`05ff2410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`02589d00 fffff800`03378c06 : 00000000`fffffc32 fffffa80`069f4b60 fffffa80`03cd3890 fffffa80`069f4b60 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`02589d40 fffff800`030b2c26 : fffff880`03167180 fffffa80`069f4b60 fffff880`031720c0 fffff880`01253534 : nt!PspSystemThreadStartup+0x5a
fffff880`02589d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+5c98
fffff880`042afc98 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+5c98

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b59a32a

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

I find a number of out of date drivers on your system; some are quite obsolete. Out of date drivers can and do cause conflicts, memory corruption and crashes. Update or remove these drivers.

adfs.SYS Thu Jun 26 16:52:37 2008 - Adobe File System Driver http://www.adobe.com. Uninstall your Adobe software. Download and install the latest versions. That will take care of this obsolete driver.

ASMMAP64.sys Sun Feb 04 14:52:56 2007 - LENOVO ATK Hotkey ATK0101 ACPI UTILITYLenovo Support & downloads - Home page. This software is obsolete, if you cannot update this driver, uninstall this utility (which I recommend).

ATK64AMD.sys Tue May 12 21:04:54 2009 - ATK Hotkey ATK0101 ACPI UTILITY DriverLenovo Support & downloads - Home page. See above.

btwaudio.sys Wed Jul 01 09:54:56 2009 - Broadcom Bluetooth Audio Device, Broadcom.com - Downloads & Support. Update this driver.

btwavdt.sys Thu Jun 25 01:50:13 2009 - See above.

btwl2cap.sys Fri Apr 03 20:28:45 2009 - See above.

btwrchid.sys Thu Jun 25 01:51:37 2009 - See above.

lullaby.sys Wed Jun 17 22:45:32 2009 - This is an Asus driver. You can try to update it from this link: ASUSTeK Computer Inc.-Support-

RimSerial_AMD64.sys Mon Nov 24 12:01:01 2008 - Virtual Serial Port driver for Blackberry Research In Motion - Products. This software is obsolete. You can try to update the driver from Rim. If there is not an updated driver, uninstall the software and replace it with software certified Win 7 compatible.

RimUsb_AMD64.sys Wed Apr 16 10:49:32 2008 - See above.

SMSIVZAM5X64.SYS Tue Oct 07 12:56:59 2008 - PANTECH UM175 WWAN Driver - Verizon, VZAccess Manager. This software is obsolete. If you cannot update the driver, uninstall it.

sncduvc.SYS Mon Dec 29 04:14:26 2008 - Suyin USB 2.0 Webcam driver OEM - none atå¯¦ç›ˆè‚¡ä»½æœ‰é™å…¬å¸. I don't think you can update this driver. If you cannot, navigate to C:\Windows\System32\Drivers, locate this driver and re name it from .sys to .bak. Reboot and the driver will not load. This will break your webcam. Upgrade to a webcam certified to be compatible with Win7.

Follow these suggestions. Some of these drivers could well be conflicting with your video card. If you have another crash, upload the dump and we will go from there. If you need help with any of this, please post.

fozz · 10 Oct 2010

I followed all of the steps at https://www.sevenforums.com/crash-loc...eshooting.html as usasma suggested.

I ran the FurMark GPU Stability test for about 30 min and it hit about 80 degrees C. It didn't get any higher and didn't experience any errors.

I ran a BurnInTest stress test with no errors (which included a video memory stress test).

I don't overclock.

I removed and replaced the pagefile.

I ran the system file checker and it came back clean.

I shouldn't be having a cooling problem. I don't play games and always use a laptop cooler. It's well ventilated.

Reinstalling all of those drivers is a daunting task and will take me awhile. I'll update once I have done that. Thanks for your help.

usasma · 10 Oct 2010

I'd suggest taking it back to the store and seeing if they'll exchange it for you.
The time that they'll do that is rapidly passing - so don't wait.