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Windows 7: Computer Freeze

12 Oct 2010   #1

Windows 7 ulitimate x86
Computer Freeze

Hey my computer keeps on freezing from time to time and especially when am trying to navigate with my mouse. here's part of the error message i got when i reboot my pc.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 84BCC6F4
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

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Any help would be highly appreciated.

My System SpecsSystem Spec
12 Oct 2010   #2
Orbital Shark


Hi danteski, welcome to the forums :)

Can start by uploading a copy (in zip format) of the .DMP file (C:\Windows\Minidump\101210-16781-01.dmp) so that 1 of our BSOD analysts can look for a solution for you.

My System SpecsSystem Spec
12 Oct 2010   #3

Windows 7 ulitimate x86

Hey, am using windows 7 ultimate, attached is the dump file.
My System SpecsSystem Spec

12 Oct 2010   #4

Windows 7 Ultimate x64 SP1

Quote   Quote: Originally Posted by danteski View Post
Hey, am using windows 7 ultimate, attached is the dump file.
Follow this instruction to provide more files and info.

The dump file have 0x124 error code which lead to hardware problem.
You could try this troubleshooting strategy =
Stop 0x124 - what it means and what to try

These hardware test also good to narrow down the culprit
- video stress-furmark
- CPU stress - prime95
- memory test

Hope this help :)
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 84bcc6f4, 0, 0}

Probably caused by : hardware

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 00000000, Machine Check Exception
Arg2: 84bcc6f4, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR:  0x124_GenuineIntel





88b13cc4 82722fc5 84bcc6d8 827bbc28 827bbc20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
88b13ce4 82723def 827bbc20 84bcc6d8 827bbc50 nt!WheapProcessWorkQueueItem+0x56
88b13d00 826c1f2b 827bbc20 00000000 83d54798 nt!WheapWorkQueueWorkerRoutine+0x1f
88b13d50 8286266d 00000001 ae2baa62 00000000 nt!ExpWorkerThread+0x10d
88b13d90 827140d9 826c1e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware




Followup: MachineOwner
My System SpecsSystem Spec

 Computer Freeze

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