Windows 7 64 bit BSOD

TomKelly · 13 Oct 2010

hi i own an acer aspire 5542.. it has been fine for the past 7 months i have owned it and now it has crashed 18 times in two days, i cannot use it unless i start in safe mode.

i have been experiencing the kernel-power error in the events log, and have tried many things to stop it. I have uploaded the minidump files if someone could check them out and help me i would be highly thankful

these are the error codes:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2010-10-13T16:22:10.842818000Z" />

<EventRecordID>119000</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>TomKelly-PC</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>
<Data Name="BugcheckCode">244</Data>

<Data Name="BugcheckParameter1">0x3</Data>

<Data Name="BugcheckParameter2">0xfffffa8006849b30</Data>

<Data Name="BugcheckParameter3">0xfffffa8006849e10</Data>

<Data Name="BugcheckParameter4">0xfffff800039815d0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

Pixelpro · 13 Oct 2010

can you do a system restore to the point in which it is working? this may sort your problem..

looking at dumps, 2mins

looking at the dumps, this is a common one: On Tue 12/10/2010 16:38:10 your computer crashed
This was likely caused by the following module: csrss.exe
Bugcheck code: 0xF4 (0x3, 0xFFFFFA80066B9B30, 0xFFFFFA80066B9E10, 0xFFFFF800031CD5D0)
Error: CRITICAL_OBJECT_TERMINATION
Dump file: C:\Windows\Minidump\101210-25537-01.dmp
file path: C:\Windows\system32\csrss.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Client Server Runtime Process
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

TomKelly · 13 Oct 2010

No cannot i have tried system restore and it says there is not restore points available ;(

Pixelpro · 13 Oct 2010

TomKelly said:

No cannot i have tried system restore and it says there is not restore points available ;(

is that where you can check your own restore point?, do you by any chance have a disk with a restore point or the disk for windows 7, i presume not?

TomKelly · 13 Oct 2010

No, we have checked the original packaging for any sign of a restore disk and there doesnt seem to be one, is there no clue to what driver could be causing it?

Pixelpro · 13 Oct 2010

TomKelly said:

No, we have checked the original packaging for any sign of a restore disk and there doesnt seem to be one, is there no clue to what driver could be causing it?

May i ask, is there anything you have downloaded/installed in the last 2/3days ?

TomKelly · 13 Oct 2010

Nothing major, after it crashed the first time i was advised to update my sound driver as this was normally the main cause of the problem, this did not fix it, and an error with the ATI catalyst control appeared, so i updated that driver. i got my computer working fine for around 3 hours yesterday, and when i turned it on again today it started to crash again

Pixelpro · 13 Oct 2010

Hmm, interetsting, let me try investigate this a little bit for you; might find a solution.
Did this happen before or after you isntalled the drivers, because after i thnk a driver is either invalid or corrupt which is causing that csrss.exe (something like that) to crash.

TomKelly · 13 Oct 2010

It crashed before i installed the drivers and still does now, i have been told to revert back to an older version of ATI catalyst control which cannot be done in safe mode, it does not allow an uninstall, how may this be done?

Pixelpro · 13 Oct 2010

hmm, there is no way your computer can run in "normal" mode without crashing, i wonder if i can find something that delete's it.

Not sure about this; "Uninstalling CCC, and then:

1. Check that (Program Files folder )/ATI Technologies/ATI.ACE is empty
2. Check (Windows folder)/Assembly folder to see if there's any files with Public Key Token of "90ba9c70f846762e" (Sort by Public key token to get a easier view). All these tokens should be uninstalled by right clicking and uninstalling.
3. Check that (Document and Settings)/(User)/AppData/Local/ATI/ACE is empty
4. Reinstall CCC"

someone would really need to try it.