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Windows 7: bsod - Windows 7

14 Oct 2010   #1
Vincent Gore

windows 7 premium 32bit
 
 
bsod - Windows 7

I'm having major problems with blue screen of death. Can anyone help?

further information

Is Windows 7 . . . - x86 (32-bit) or x64 ? 32Bit
- the original installed OS on the system? No -windows xp previously
- an OEM or full retail version? - full retail - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? +- 9 months - What is the age of OS installation (have you re-installed the OS?)6 months



My System SpecsSystem Spec
.
15 Oct 2010   #2
usasma
Microsoft MVP

 
 

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link)
http://www.carrona.org/hddiag.html (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: http://www.carrona.org/malware.html (read the details at the link)
I ignored the April 2010 memory dumps as there were none after that until 27 Sep 2010 - so I assume that the earlier one's were fixed.

While waiting for the memory dumps to finish, I'd have to suggest running Driver Verifier according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
I'll post back when the memory dumps are done running.....
13 memory dumps from 27 Sep to 14 Oct 2010 (19 days)
My System SpecsSystem Spec
17 Oct 2010   #3
usasma
Microsoft MVP

 
 

Lost the memory dumps, running them again....
My System SpecsSystem Spec
.

17 Oct 2010   #4
usasma
Microsoft MVP

 
 

I suspect Trusteer Rapport (Home | Trusteer) - having seen another of these recently.
Also, it's the only 3rd party driver blamed in the memory dumps ( RapportPG.sys )
Please uninstall the program and see if that stops the BSOD's.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: Driver Reference ).
Please pay particular attention to any dated 2008 or earlier:
Code:

Tppwr32v.sys Thu Jun 12 22:27:57 2008 (4851DB2D) - ThinkPad Pwr Mgmt Port - Driver Reference
smiif32.sys  Mon May 12 05:01:06 2008 (48280752) - SMI Driver for Lenovo system - Driver Reference
psadd.sys    Thu Aug 14 04:55:07 2008 (48A3F2EB) - Lenovo Parties Service Access  Device Driver (SMBIOS) - Driver Reference
mdmxsdk.sys  Mon Jun 19 17:26:59 2006 (449716A3) - Conexant Modem Diagnostic Interface x86 Driver - Driver Reference
If this doesn't fix things, we'll try Driver Verifier next. Please post back with any further dump files.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Oct 14 06:12:56.875 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:28.483
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
Bugcheck code 00000050
Arguments bc077b9c 00000000 830b86d5 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Oct 13 07:03:48.642 2010 (UTC - 4:00)
System Uptime: 1 days 22:43:49.342
Probably caused by : ntkrpamp.exe ( nt!KiAttachProcess+58 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000074 00000002 00000001 830b5784
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Oct 10 09:01:40.034 2010 (UTC - 4:00)
System Uptime: 0 days 7:21:30.874
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
Bugcheck code 00000050
Arguments c87beb98 00000000 877b1d82 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Oct 10 01:39:22.961 2010 (UTC - 4:00)
System Uptime: 0 days 18:33:05.856
Probably caused by : ntkrpamp.exe ( nt!KiSignalNotificationObject+18 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000016 00000002 00000000 83081a5b
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Fri Oct  8 11:24:00.196 2010 (UTC - 4:00)
System Uptime: 0 days 6:30:29.804
*** WARNING: Unable to verify timestamp for RapportPG.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys
Probably caused by : RapportPG.sys ( RapportPG+114e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  LogonUI.exe
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments c0000005 8701f90f 8d727838 8d727410
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Oct  6 03:41:36.235 2010 (UTC - 4:00)
System Uptime: 0 days 3:01:40.060
Probably caused by : ntkrpamp.exe ( nt!RtlImageNtHeaderEx+4a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  rundll32.exe
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments c0000005 82ef92f1 bea6f814 bea6f3f0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 13:41:52.339 2010 (UTC - 4:00)
System Uptime: 0 days 2:32:55.946
*** WARNING: Unable to verify timestamp for RapportPG.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys
Probably caused by : RapportPG.sys ( RapportPG+114e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments c0000005 870d890f 8d71f838 8d71f410
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 11:08:09.705 2010 (UTC - 4:00)
System Uptime: 0 days 5:47:49.312
Probably caused by : ntkrpamp.exe ( nt!KiInitialPCR+3319 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
Bugcheck code 1000007E
Arguments c000001d 82f6cf19 8d727c3c 8d727820
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 05:19:30.087 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:21.694
Probably caused by : ntkrpamp.exe ( nt!KiAttachProcess+58 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000074 00000002 00000001 82e74784
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 05:04:49.116 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:09.723
Probably caused by : ntkrpamp.exe ( nt!ExpAllocateHandleTableEntry+1f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  AtBroker.exe
Bugcheck code 1000008E
Arguments c0000005 8307e050 8d71b52c 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Sep 28 08:30:31.169 2010 (UTC - 4:00)
System Uptime: 1 days 3:27:49.652
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x96
PROCESS_NAME:  System
Bugcheck code 00000096
Arguments d23b6b7c 82f815bc 82f81580 85c36310
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Sep 27 04:27:50.791 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:14.399
Probably caused by : ntkrpamp.exe ( nt!KiSignalSynchronizationObject+15 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000 00000002 00000000 82e7bf95
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Sep 27 04:23:40.595 2010 (UTC - 4:00)
System Uptime: 0 days 0:05:03.077
Probably caused by : win32k.sys ( win32k!xxxDCEWindowHitTest2+111 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  sapisvr.exe
Bugcheck code 1000008E
Arguments c0000005 97fb0449 bf91cb8c 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
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 bsod - Windows 7




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