BSOD.......desperate, please help!

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  1. Posts : 10
    Windows 7 Professional x64
       #1

    BSOD.......desperate, please help!


    Hi all. :)


    I hope someone can help me, I have been struggling with this problem for 7 months now...

    PC Specs:

    Intel Core i7 920 2.67GHz (Cooler Master V8 cooler)
    6 GB RAM DDR 3 Tripple Channel
    Asus P6T Motherboard
    870W PSU
    Packard Bell Maestro 222Ws 23' LCD (using DVI, also tried HDMI)
    1 TB Hard Drive
    2 x (HIS) ATI HD5850's Crossfired
    ATI Catalyst 10.8
    Windows 7 Professional 64Bit
    AntiVirus - BitDefender Total Security 2010
    PC well ventilated and AC in room.

    Problem:

    Every time I start up a game, whether it be Just Cause 2, Crysis Warhead, Sonic & Sega All-Stars, Supreme Commander 2 or any other game, I get a BSOD. But instead of showing the blue screen or restarting, my screen displays a "No Signal" message and switches off, while my PC is still on. The only thing I can do is restart my PC manually. This happens sometimes after about 10 minutes of playing or even 30 minutes. And when I can play: smooth framerates at full graphics.

    Reinstalled ATI Catalyst (from 9.10 to 10.8) but no luck. Even took out and reinserted the graphics cards. Also tried Regcure. No luck either.

    I have attached the minidump + the screenshot that I took of my BSOD message

    Thank you very much for helping me!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    baddabba said:
    Hi all. :)


    I hope someone can help me, I have been struggling with this problem for 7 months now...

    PC Specs:

    Intel Core i7 920 2.67GHz (Cooler Master V8 cooler)
    6 GB RAM DDR 3 Tripple Channel
    Asus P6T Motherboard
    870W PSU
    Packard Bell Maestro 222Ws 23' LCD (using DVI, also tried HDMI)
    1 TB Hard Drive
    2 x (HIS) ATI HD5850's Crossfired
    ATI Catalyst 10.8
    Windows 7 Professional 64Bit
    AntiVirus - BitDefender Total Security 2010
    PC well ventilated and AC in room.

    Problem:

    Every time I start up a game, whether it be Just Cause 2, Crysis Warhead, Sonic & Sega All-Stars, Supreme Commander 2 or any other game, I get a BSOD. But instead of showing the blue screen or restarting, my screen displays a "No Signal" message and switches off, while my PC is still on. The only thing I can do is restart my PC manually. This happens sometimes after about 10 minutes of playing or even 30 minutes. And when I can play: smooth framerates at full graphics.

    Reinstalled ATI Catalyst (from 9.10 to 10.8) but no luck. Even took out and reinserted the graphics cards. Also tried Regcure. No luck either.

    I have attached the minidump + the screenshot that I took of my BSOD message

    Thank you very much for helping me!


    The VIDEO_TDR_TIMEOUT_DETECTED bug check has a value of 0x00000117. This indicates that the display driver failed to respond in a timely fashion.

    either driver or card checking which now


    edit

    Could be either start with re-installing video driver. If not that then start looking at video card

    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using http://www.guru3d.com/category/driversweeper/

    When it is removed then download and install the fresh copy.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\101410-15927-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols/;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02e03000 PsLoadedModuleList = 0xfffff800`03040e50
    Debug session time: Thu Oct 14 09:45:09.081 2010 (GMT-4)
    System Uptime: 0 days 0:38:26.220
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 117, {fffffa800b1fa010, fffff8800401cdcc, 0, 0}
    
    Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+6dcc )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_TIMEOUT_DETECTED (117)
    The display driver failed to respond in timely fashion.
    (This code can never be used for real bugcheck).
    Arguments:
    Arg1: fffffa800b1fa010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800401cdcc, The pointer into responsible device driver module (e.g owner tag).
    Arg3: 0000000000000000, The secondary driver specific bucketing key.
    Arg4: 0000000000000000, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+6dcc
    fffff880`0401cdcc ??              ???
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
    
    TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x117
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`06f78490 fffff880`042ac2b3 : fffffa80`0b1fa010 102906c9`a00038bf 00000000`00000000 fffffa80`066bfd01 : watchdog!WdDbgReportRecreate+0xa3
    fffff880`06f789b0 fffff880`042acd31 : fffff8a0`12f5cffc fffff8a0`121df510 fffff8a0`12e0589c 00000000`00157760 : dxgkrnl!TdrUpdateDbgReport+0xcb
    fffff880`06f78a00 fffff880`042ad99e : fffffa80`0b1fa010 fffffa80`0b1fa010 fffffa80`05e888a0 fffffa80`066bf410 : dxgkrnl!TdrCollectDbgInfoStage1+0x92d
    fffff880`06f78aa0 fffff880`04354f07 : fffffa80`0b1fa010 00000000`00000000 fffffa80`05e888a0 fffffa80`066bf410 : dxgkrnl!TdrIsRecoveryRequired+0x17a
    fffff880`06f78ad0 fffff880`04382d7e : fffffa80`ffffffff 00000000`00023e0f fffff880`06f78c30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`06f78bb0 fffff880`0435029e : fffffa80`066bf410 ffffffff`feced300 fffffa80`05e888a0 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
    fffff880`06f78bf0 fffff880`0437ce7a : 00000000`00000000 fffffa80`06e5c550 00000000`00000080 fffffa80`066bf410 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
    fffff880`06f78d00 fffff800`03118166 : 00000000`02375793 fffffa80`071ecb60 fffffa80`054ed040 fffffa80`071ecb60 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`06f78d40 fffff800`02e53486 : fffff880`009ea180 fffffa80`071ecb60 fffff880`009f50c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`06f78d80 00000000`00000000 : fffff880`06f79000 fffff880`06f73000 fffff880`0c3378a0 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+6dcc
    fffff880`0401cdcc ??              ???
    
    SYMBOL_NAME:  atikmpag+6dcc
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c58bf41
    
    FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
    Let u sk ow if you need help


    Ken J
      My Computer


  3. Posts : 10
    Windows 7 Professional x64
    Thread Starter
       #3

    This is not good.......

    I've done exactly as you said: Uninstalled drivers and then used Driver Sweeper for the leftovers.
    Now when I try to install the 10.8 ATI drivers, everything installs except the display drivers.
    Why is this? Have I done something wrong? What can I do?
      My Computer


  4. Posts : 845
    Windows 7 - Vista
       #4

    Hi -

    I would suggest that you run Windows System Restore - choose a restore point prior to the ATI removal -
    START | type rstrui

    The bugcheck was 0x117 = video TDR time out, but factors other than ATI may have caused or assisted in the crash.

    This 2007 Asus Cool 'n Quiet mobo utility driver has caused many Windows 7 systems to BSOD - update it -
    Code:
    AsIO.sys     Mon Dec 17 04:11:49 2007 (47663D55)
    Asus Support --> http://support.asus.com/download/download.aspx

    Slideshow for asio.sys update --> Asus mobo utility driver updates - Windows Live

    Update Realtek Ethernet driver -
    Code:
    Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D) - Realtek Ethernet - Realtek

    I suggest that you remove all virtual devices and security related apps - all pre-date Windows 7 RTM. Elby, Daemon, Alcohol, etc.. are known to cause BSODs in Windows 7 -
    Code:
    pcouffin.sys Tue Dec 05 09:39:30 2006 (457584A2) - VSO Software - VSO Download DVD Burning Software, convert AVI to DVD, video converter, DVD copy to DVD slideshow photo
     
    ElbyCDIO.sys Tue Feb 17 12:11:23 2009 (499AEFBB) - Elaborate Bytes elby CloneDVD - elby CloneDVD™ 2
    ElbyCDFL.sys Thu Dec 14 16:22:27 2006 (4581C093) - Elaborate Bytes elby CloneDVD - elby CloneDVD™ 2
     
    acedrv11.sys Mon Jan 19 13:32:09 2009 (4974C729) - Protect Software GmbH ProtectDisc x64/x86 Hybrid Driver - Software Copy Protection (ProtectDISC Software)
     
    atksgt.sys   Sun May 17 09:36:34 2009 (4A1012E2) - Tages copy protection system - TAGES, the AAA Copy Protection System
    lirsgt.sys   Sun May 17 09:06:57 2009 (4A100BF1) - Tages copy protection system - TAGES, the AAA Copy Protection System
    I would also recommend the removal of BitDefender Total Security 2010 - How to uninstall BitDefender

    Reboot upon completion. Install MSE - http://www.microsoft.com/security_essentials/


    If BSODs persist, run the Driver Verifier -- Driver Verifier - jcgriff2.com

    Windbg Logs
    --> http://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
    --> http://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

    Regards. . .

    jcgriff2

    `

    BSOD BUGCHECK SUMMARY
    Code:
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Thu Oct 14 09:45:09.081 2010 (GMT-4)
    System Uptime: 0 days 0:38:26.220
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+6dcc )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
    BUGCHECK_STR:  0x117
    PROCESS_NAME:  System
    Bugcheck code 00000117
    Arguments fffffa80`0b1fa010 fffff880`0401cdcc 00000000`00000000 00000000`00000000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Last edited by jcgriff2; 28 Mar 2011 at 04:54. Reason: typo
      My Computer


  5. Posts : 10
    Windows 7 Professional x64
    Thread Starter
       #5

    Hi



    Still been struggling for months.

    I have come to a conclusion: With crossfire enabled, the "No Signal" thing occurs
    But with only 1 HD5850 (either of the two) installed, there are NO problems.
    So I know there's nothing wrong with the graphics cards themselves.
    What could the problem be then?


    I have attached the 2 latest minidumps. There might be clues in both of them.

    And BSOD message is:




    BCCode: 116
    BCP1: FFFFFA8007FDD4E0
    BCP2: FFFFF88003D703BC
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1









    Please help, I am desperate beyond
      My Computer


  6. Posts : 10
    Windows 7 Professional x64
    Thread Starter
       #6

    Please
      My Computer


  7. Posts : 10
    Windows 7 Professional x64
    Thread Starter
       #7

    Somebody?
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    baddabba said:
    Hi



    Still been struggling for months.

    I have come to a conclusion: With crossfire enabled, the "No Signal" thing occurs
    But with only 1 HD5850 (either of the two) installed, there are NO problems.
    So I know there's nothing wrong with the graphics cards themselves.
    What could the problem be then?


    I have attached the 2 latest minidumps. There might be clues in both of them.

    And BSOD message is:




    BCCode: 116
    BCP1: FFFFFA8007FDD4E0
    BCP2: FFFFF88003D703BC
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1









    Please help, I am desperate beyond
    Nothing new

    Still yoiur video subsystem. driver, card, power, mobo, or vram

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\031711-23181-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02e68000 PsLoadedModuleList = 0xfffff800`030a5e50
    Debug session time: Thu Mar 17 19:36:45.531 2011 (GMT-4)
    System Uptime: 0 days 0:00:30.671
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8007fdd4e0, fffff88003d703bc, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+73bc )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8007fdd4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88003d703bc, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+73bc
    fffff880`03d703bc 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`021ae9c8 fffff880`03f37ef8 : 00000000`00000116 fffffa80`07fdd4e0 fffff880`03d703bc 00000000`00000000 : nt!KeBugCheckEx
    fffff880`021ae9d0 fffff880`03f37c02 : fffff880`03d703bc fffffa80`07fdd4e0 fffffa80`07884c00 fffffa80`075cf410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`021aea10 fffff880`03e0ff07 : fffffa80`07fdd4e0 00000000`00000000 fffffa80`07884c00 fffffa80`075cf410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`021aea40 fffff880`03e39b75 : 00000000`ffffffff 00000000`00000702 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`021aeb20 fffff880`03e382bb : 00000000`00000102 00000000`00000001 00000000`00000702 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`021aeb50 fffff880`03e0b2c6 : ffffffff`ff676980 fffffa80`075cf410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`021aebf0 fffff880`03e37e7a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`06c85ad8 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`021aed00 fffff800`0317d166 : 00000000`03476df9 fffffa80`0755bb60 fffffa80`05508040 fffffa80`0755bb60 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`021aed40 fffff800`02eb8486 : fffff880`009ea180 fffffa80`0755bb60 fffff880`009f50c0 fffff880`0122e534 : nt!PspSystemThreadStartup+0x5a
    fffff880`021aed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+73bc
    fffff880`03d703bc 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+73bc
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d409c8d
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  9. Posts : 10
    Windows 7 Professional x64
    Thread Starter
       #9

    So what should I do now?

    What are the next steps I can take?

    Thanks
      My Computer


  10. Posts : 10
    Windows 7 Professional x64
    Thread Starter
       #10

    Here is the zip file will all the needed files...

    Hope you can help me :)
      My Computer


 
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