Strange and unusual events..BSOD


  1. Posts : 4
    Windows 7 Home Premium x64
       #1

    Strange and unusual events..BSOD


    Windows 7 BSOD
    x64
    This is the original installed OS
    This is an OEM version of Windows 7 Home Premium

    I purchased this hardware in January of this year
    This OS installation is about two weeks old, I have recovered my system about 9 times because of a faulty recovery partition. These issues have been present since day 1 in January.

    There are numerous issues, slow downs, lock ups, bsods, and errors that I cannot explain, HP is reluctant to properly fix their error. Can someone with some real expertise help me with these issues! Thank you very much!
    Last edited by techjunkie2728; 16 Oct 2010 at 03:47.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    techjunkie2728 said:
    Windows 7 BSOD
    x64
    This is the original installed OS
    This is an OEM version of Windows 7 Home Premium

    I purchased this hardware in January of this year
    This OS installation is about two weeks old, I have recovered my system about 9 times because of a faulty recovery partition. These issues have been present since day 1 in January.

    There are numerous issues, slow downs, lock ups, bsods, and errors that I cannot explain, HP is reluctant to properly fix their error. Can someone with some real expertise help me with these issues! Thank you very much!


    These were probably caused by sptd.sys which is part of a virtual drive software package. It needs to be moved

    Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
    [/quote]
    You can use MagicDisc as an alternative.

    Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview




    You also have a few old drivers needing update
    Code:
    000.fcl        fffff880`087c7000    fffff880`087f2000    0x0002b000    0x48dcdf7a    9/26/2008 09:11:22                        
    vcsvad.sys        fffff880`05898000    fffff880`058a2000    0x0000a000    0x491fed16    11/16/2008 05:51:18                        
    mcdbus.sys        fffff880`05cf7000    fffff880`05d33880    0x0003c880    0x49a3cd1f    2/24/2009 06:34:07                        
    ahcix64s.sys        fffff880`01095000    fffff880`010e5000    0x00050000    0x49bf455b    3/17/2009 02:38:19
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02c1e000 PsLoadedModuleList = 0xfffff800`02e5be50
    Debug session time: Sat Oct 16 01:32:13.862 2010 (GMT-4)
    System Uptime: 0 days 1:09:16.688
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ............................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff80002c5877e, fffff8800a3a6e40, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002c5877e, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff8800a3a6e40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    fffff800`02c5877e f00fba3100      lock btr dword ptr [rcx],0
    
    CONTEXT:  fffff8800a3a6e40 -- (.cxr 0xfffff8800a3a6e40)
    rax=fffffa80072c2200 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffffa80072c2200 rsi=00000000ffffffff rdi=fffffa80072c2200
    rip=fffff80002c5877e rsp=fffff8800a3a7810 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000000 r10=00000000000033f0
    r11=fffff8800a3a7860 r12=0000000000000000 r13=0000000000000001
    r14=0000000000000000 r15=fffff900c43a29f0
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26:
    fffff800`02c5877e f00fba3100      lock btr dword ptr [rcx],0 ds:002b:00000000`00000000=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  Crysis.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002c5877e
    
    STACK_TEXT:  
    fffff880`0a3a7810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26
    
    
    FOLLOWUP_IP: 
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    fffff800`02c5877e f00fba3100      lock btr dword ptr [rcx],0
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    STACK_COMMAND:  .cxr 0xfffff8800a3a6e40 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    
    BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #3

    hello


    Thank you for the help! I haven't done anything as of yet, but I was wondering, how do I go about updating those drivers?
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    techjunkie2728 said:
    Thank you for the help! I haven't done anything as of yet, but I was wondering, how do I go about updating those drivers?

    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:10.
Find Us