Dual Monitors Crashing - Please Help


  1. Posts : 4
    Windows 7 64 bit
       #1

    Dual Monitors Crashing - Please Help


    Hi everyone,

    I followed the tips on how to figure this out. Attached are my compressed minidump files and my Windows_NT6_BSOD_v3.03_jcgriff2_ folder.

    Computer:
    • Windows 7 Home Premium 64 bit
    • Gateway
    • Intel Core i5 CPU 650 @ 3.20 GHz
    • 8 GB RAM
    • OEM (I think)


    Computer is crashing when I use 2 monitors. Video card being overworked?? Not sure. Is fine when I use just one monitor. Windows claims I have the "best" driver installed.

    Thanks in advance!
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    There is no dump file in your attachment
      My Computer


  3. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #3

    Hey, thanks for the heads up, sorry about that. Mimi dump folder now attached.
    :)
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    One dump blames iastor.sys, part of Intel matrix Storage manager
    Update it by the using the update utility: Intel® Driver Update Utility

    This was likely caused by the following module: iastor.sys
    Bugcheck code: 0x9088 (0xFFFFF88008C5D8C0, 0xFFFFF88008C5D8C4, 0xFFFFF88008C5D8D0, 0xFFFFF88008C5D8D4)
      My Computer


  5. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #5

    Thank you for that, but it is still crashing. I have disconnected the second monitor and still get BSOD. The latest crash report:


    Version=1
    EventType=ScriptedDiagFailure
    EventTime=129322456433088379
    Consent=1
    UploadTime=129322456433258389
    ReportIdentifier=02c4b137-de0a-11df-ad26-90fba646b530
    Response.BucketId=349669649
    Response.BucketTable=5
    Response.type=4
    Sig[0].Name=PackageId
    Sig[0].Value=Microsoft Corporation.DeviceDiagnostic.1.0
    Sig[1].Name=RootCause
    Sig[1].Value=Default
    Sig[2].Name=Version
    Sig[2].Value=1.0.0.0
    Sig[3].Name=DynamicParameter
    Sig[3].Value=Default
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.768.3
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Problem not fixed
    ConsentKey=ScriptedDiagFailure
    AppName=Diagnostics Troubleshooting Wizard
    AppPath=C:\Windows\system32\msdt.exe


    Thanks!!
      My Computer


 

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