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Windows 7: Windows 7 - Windows has recovered from an unexpected shutdown

19 Oct 2010   #1
SapphireX

Windows 7 Ultimate 32bit
 
 
Windows 7 - Windows has recovered from an unexpected shutdown

Hello, I'm facing this problem with my newly bought pc (1 month old), somehow even only after installation of the OS and standard hardware drivers. I've tried to update the graphics driver to the latest version (got it from asus.com) but the prob still persist.

Appreciate anyone's help here with a familiar experience...thanks so much...
Information provided below for your reference:

OS Windows 7 Ultimate 32bit (Full Retail Version) 1st Installation.
CPU AMD PHENOM II X4 945 3.00Ghz Motherboard ASUS M4A88T-M/USB3 880G CHIPSET Memory KINGSTON DDR3 1333 MHZ 2GB X 2 Graphics Card(s) ASUS EAH5670 1GB DDR5 Sound Card Built-in Monitor(s) Displays SAMSUNG LED EX1920 Screen Resolution N/A Hard Drives WESTERN DIGITAL SATA 1GB (GREEN) PSU COOLERMASTER 550W Case COOLERMASTER USP-100


My System SpecsSystem Spec
.
19 Oct 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by SapphireX View Post
Hello, I'm facing this problem with my newly bought pc (1 month old), somehow even only after installation of the OS and standard hardware drivers. I've tried to update the graphics driver to the latest version (got it from asus.com) but the prob still persist.

Appreciate anyone's help here with a familiar experience...thanks so much...
Information provided below for your reference:

OS Windows 7 Ultimate 32bit (Full Retail Version) 1st Installation.
CPU AMD PHENOM II X4 945 3.00Ghz Motherboard ASUS M4A88T-M/USB3 880G CHIPSET Memory KINGSTON DDR3 1333 MHZ 2GB X 2 Graphics Card(s) ASUS EAH5670 1GB DDR5 Sound Card Built-in Monitor(s) Displays SAMSUNG LED EX1920 Screen Resolution N/A Hard Drives WESTERN DIGITAL SATA 1GB (GREEN) PSU COOLERMASTER 550W Case COOLERMASTER USP-100

These are all blamed on hardware. read here.

Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try

Thanks


Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\101710-22230-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a00000 PsLoadedModuleList = 0x82b48810
Debug session time: Sun Oct 17 10:06:16.880 2010 (GMT-4)
System Uptime: 0 days 0:00:07.472
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 86281574, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 86281574, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8d98bcc4 82acefc5 86281558 82b67c28 82b67c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8d98bce4 82acfdef 82b67c20 86281558 82b67c50 nt!WheapProcessWorkQueueItem+0x56
8d98bd00 82a6df2b 82b67c20 00000000 851a4a70 nt!WheapWorkQueueWorkerRoutine+0x1f
8d98bd50 82c0e66d 00000001 bb38fb68 00000000 nt!ExpWorkerThread+0x10d
8d98bd90 82ac00d9 82a6de1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Oct 2010   #3
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

The following assumes that you have a copy of the bios beep codes for your motherboard in front of you.

Disconnect everything, and I mean everything except for the power supply unit from your motherboard.

This means remove all memory, disconnect the keyboard, disconnect the display device.

Now hopefully you will get a bios code.

If you don't contact the supplier regarding returning the motherboard.

If you get a bios beep code, then correct the problem. Probably the beep code will say that you need memory. Install one and only memory stick or memory pair if that is the smallest possible amount.

Keep working thru the bios beep codes, connecting more and more.

Let us know what you find out.
My System SpecsSystem Spec
.

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 Windows 7 - Windows has recovered from an unexpected shutdown




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