32-bit apps fail silently on 64-bit Windows 7


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    32-bit apps fail silently on 64-bit Windows 7


    Very strange problem. I recently cleaned a client's HP Windows 7 Home system from a malware infection and the computer is in a rather odd state. It will run any 64-bit application, but will not run any 32-bit app. It took me about an hour to notice that there were no processes in Task Manager tagged *32. There also aren't a hell of a lot of native 64-bit apps on Windows 7 either. If I run task manager while trying to run a 32-bit app, the app shows up in task manager for a fraction of a second and then disappears. No errors displayed, nothing in the event viewer. The five (or six) WOW64 executables and DLLs in System32 all have the correct size and date, although I have not yet tried replacing them with the files from a known good system. The next step is to try a repair installation from the recovery partition. I've done a fairly bit of Googling and have found nothing close to what we are seeing. Any suggestions or pointers would be appreciated. At this point, I'm expecting to have to reinstall Windows 7, but I would love to figure how what is actually wrong with the system in case it ever happens again. Thoughts?

    Mahalo!
      My Computer


  2. Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       #2

    I would run sfc /scannow as an administrator in safe mode.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Sorry, I should have mentioned that I already ran sfc /scannow, although not in safe mode. It found no errors or problems.
      My Computer


  4. Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       #4

    Try to run windows updates maybe it will catch something if that does not your 32bit emulator may be corrupted somehow.... It happened to me in x64 xp
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    The system has three updates queued up, but all fail because the updates themselves are or contain 32-bit programs. I thought at first that the system might have a rootkit infection. Unfortunately TDSSKiller.exe is also a 32-bit application. I concur that the 32-bit emulator has gotten stomped on somehow. The trick is to figure out how to unstomp it. Replace the *WOW64*.* in System32? Fairly easy. Replace all 5GB+ of \Windows\SysWOW64\? Somewhat less pleasant.
      My Computer


  6. Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       #6

    I have not seen the option but there may be a way to perform a repair install and only reinstall system files... (such as wow64)
      My Computer


  7. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #7

    Do a system restore: System Restore
      My Computer


 

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