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Windows 7: random BSOD brand new g73jw win 7 ultimate 64bit fresh install

13 Nov 2010   #41
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Your latest dump blames memory corruption and does not give us anything specific. Keep in mind that outdated drivers can cause memory corruption. Right now you need to eliminate those drivers so we can see what your system does without them. If you get another BSOD with those drivers removed, we will look at the dump and move on to testing hardware. Troubleshooting is a process of elimination. The first hardware testing will be to test your RAM using Memtest and following the instructions in this tutorial: RAM - Test with Memtest86+. Run Memtest for at least 7 passes. Errors, if any, will show on your screen in red. Post your results.


Did you do an upgrade install or a clean install? Upgrade installs create problems more often than not. Always do a clean install with a new OS. Add your programs back one at a time unless you know the program is compatible with the new OS; and run your computer for a day or two between each program install.


My System SpecsSystem Spec
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13 Nov 2010   #42
homamkeh

windows 7
 
 

Hey,

thanks again for the reply.

I will uninstall eset and change the drivers to .bak.
I have already ran the memtest and passed. it does it automatically right?(after booting to memtest) all i did was wait until it said i was successful and no errors were found. it took 45 minutes. i do not remember how many passes i had. should i redo it?

I did a clean install the day i got the laptop.however, even before the clean install, (on the pre installed win 7 from Asus) for the brief time i have used it, i got a BSOD. which is leading me to believe that this is indeed a hardware issue. i have been using All the programs i am running on my system on my previous windows 7 for a while. I am fairly confident in their compatibility. However, i understand that we need to eliminate the possibility.
My System SpecsSystem Spec
13 Nov 2010   #43
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You can certainly reinstall Eset and try it again after you know your system is running smoothly. Removing it is just part of the troubleshooting process. Regarding Memtest, it needs to run for at least 7 passes which will take 6 or more hours. If you get no errors, run it from a cold boot after your computer has been off for a while. We will run through the hardware tests after you take care of those drivers. Incompatible drivers are considered a hardware issue and are shown as such in the dump files. This is because they can cause memory corruption.
My System SpecsSystem Spec
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13 Nov 2010   #44
homamkeh

windows 7
 
 

i have uninstalled eset (i installed ms security in the mean time), and renamed the drivers mentioned to .bak. i am now waiting for a BSOD.

when and if it happens, i will upload the dump file then proceed to run a memtest tonight. (i will probably run a memtest before i go to bed anyways)

thanks again

thanks again
My System SpecsSystem Spec
13 Nov 2010   #45
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Very good and you are welcome. Let us know how your system is running as well as the results of Memtest. I'm hoping the BSOD's are gone.
My System SpecsSystem Spec
14 Nov 2010   #46
homamkeh

windows 7
 
 

I ran memtest all night (8 hours +) when i woke up i had 269 errors. I havnt shut it down yet. Is there a way to save the results?
Does this mean, whith a 100% certainty that it is a hardware issue?

Should i stop running memtest? I passed 7 tests already
What should i do now?

Thanks
My System SpecsSystem Spec
14 Nov 2010   #47
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Yes, you can stop Memtest. All you can do is make notes of the results. This means you have a RAM problem. This can be bad RAM, incompatible RAM, a bad RAM slot or a bad memory controller. Your next step is to remove all of your RAM except the stick in the first slot. Run Memtest on that stick for at least seven passes. If no errors show, remove that stick and mark it as good. Test each remaining stick in the same way in the first slot. You can also try running your computer on just one stick and see if you get a BSOD.

If all of the sticks pass, take good stick and and test each RAM slot for at least seven passes. Post back with the results of your testing. I know this process is time consuming and aggravating; but there is no other way to do it.

I will also add that if your computer is under warranty, you should consider taking/sending it to the shop. Tell the techs what memtest found and let them sort it out.
My System SpecsSystem Spec
14 Nov 2010   #48
homamkeh

windows 7
 
 

hey thanks for the reply, attached is a pic of the memtest results if you need to see it.

my laptop is brand new, have had it for about a month now. I think it is a hardware issue cause like i said it was happening before and after a clean install. i have been having BSOD since day one. it would be a hassle to return it as I purchased it from the states and i am now in canada. i do not have the box and the return windows i had is long overdue. regardless, my warranty is still valid here. I already have my asus G1s at the service center here in canada. ironically, i bought this G73 laptop so i would have a computer while the g1s issue gets resolved. this will probably be my last asus purchase ever.

i will deal with the daily BSOD for now. i will probably send it for repair after the fall semester.

note that i have not had a BSOD since i uninstalled eset and changed the drivers mentioned above to .bak. is there a chance that this might not be hardware related?

again, thanks for the quick and helpful response.
My System SpecsSystem Spec
14 Nov 2010   #49
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You most definitely have a RAM problem. It may be that you can run fairly well with it. Uninstalling Eset and eliminating those two old drivers may take enough stress and conflict from your system that you can run with the RAM. Under heavy usage, it may bite you. I am not a hardware expert; so it is difficult for me to really say. Sometimes brand new RAM is defective. Asus does not make the RAM; it comes from another manufacturer. Asus is responsible since they built the computer; but the faulty RAM is not their fault.

Good job of following suggestions. I am delighted that you have not had another BSOD. I am glad we were able to solve at least part of your problem. Please keep us updated.
My System SpecsSystem Spec
15 Nov 2010   #50
homamkeh

windows 7
 
 

hello again,

I just had a BSOD again. as i stated earlier, i have already uninstalled ESET and renamed the drivers mentioned to .bak.
attached is the dump file.

should i keep posting them? is there any use?

can i rename the drivers to .sys and reinstall eset?

thanks
My System SpecsSystem Spec
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 random BSOD brand new g73jw win 7 ultimate 64bit fresh install




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