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Windows 7: windows explorer issue

20 Oct 2010   #1
scala

windows 7 professional
 
 
windows explorer issue

Hi, for some reason whenever I try to create a new library in windows explorer it stops working. In fact this happens the moment I right click with in the window. Then message appears "windows explorer has stopped working" followed by the restart message. Everything else seems to work fine. I can create folders etc just not direct from the explorer library window. I use win 7 professional

any help would be really appreciated

scala


My System SpecsSystem Spec
.
20 Oct 2010   #2
HannibalUK

WINDOWS 7 ULTIMATE X64
 
 

Quote   Quote: Originally Posted by scala View Post
Hi, for some reason whenever I try to create a new library in windows explorer it stops working. In fact this happens the moment I right click with in the window. Then message appears "windows explorer has stopped working" followed by the restart message. Everything else seems to work fine. I can create folders etc just not direct from the explorer library window. I use win 7 professional

any help would be really appreciated

scala

kill the Windows Explorer (explorer.exe process) from the task manager. The way to terminate Windows Explorerís processes is to go to Task Manager, look for Explorer.exe under Processes tab, then right click on it and select End Process.

Now try to create a new explorer.exe from the task manager.

Click on File and then click on new task. Type Explorer.exe and click Ok.

Now youíll have a new explorer window. Now try right clicking on the folders under the Folders on the left hand pane.

If this step didnít work, I would suggest you to run a System File scan on the computer.

run MSCONFIG and check one program at a time to start on bootup. Reboot, start over, checking one program at a time.
My System SpecsSystem Spec
20 Oct 2010   #3
scala

windows 7 professional
 
 

Quote   Quote: Originally Posted by HannibalUK View Post
Quote   Quote: Originally Posted by scala View Post
Hi, for some reason whenever I try to create a new library in windows explorer it stops working. In fact this happens the moment I right click with in the window. Then message appears "windows explorer has stopped working" followed by the restart message. Everything else seems to work fine. I can create folders etc just not direct from the explorer library window. I use win 7 professional

any help would be really appreciated

scala

kill the Windows Explorer (explorer.exe process) from the task manager. The way to terminate Windows Explorerís processes is to go to Task Manager, look for Explorer.exe under Processes tab, then right click on it and select End Process.

Now try to create a new explorer.exe from the task manager.

Click on File and then click on new task. Type Explorer.exe and click Ok.

Now youíll have a new explorer window. Now try right clicking on the folders under the Folders on the left hand pane.

If this step didnít work, I would suggest you to run a System File scan on the computer.
Hi Hannible ,

Tried this but it didn't work will try your other suggestion tomorrow as it willtake some time ..thanks forthe quich response
My System SpecsSystem Spec
.

20 Oct 2010   #4
scala

windows 7 professional
 
 

Alsothe event viewer shows this , which does not mean alot to me :

Log Name: Application
Source: Application Error
Date: 21.10.2010 00:40:09
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Thomas-PC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271
Faulting module name: ole32.dll, version: 6.1.7600.16624, time stamp: 0x4c297c56
Exception code: 0xc0000005
Fault offset: 0x00015484
Faulting process id: 0x698
Faulting application start time: 0x01cb70a73a70e494
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: fde3e4fa-dc9a-11df-89f7-edae2562a857
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-10-20T22:40:09.000000000Z" />
<EventRecordID>164250</EventRecordID>
<Channel>Application</Channel>
<Computer>Thomas-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7600.16450</Data>
<Data>4aeba271</Data>
<Data>ole32.dll</Data>
<Data>6.1.7600.16624</Data>
<Data>4c297c56</Data>
<Data>c0000005</Data>
<Data>00015484</Data>
<Data>698</Data>
<Data>01cb70a73a70e494</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\system32\ole32.dll</Data>
<Data>fde3e4fa-dc9a-11df-89f7-edae2562a857</Data>
</EventData>
</Event>
My System SpecsSystem Spec
20 Oct 2010   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Run System File Checker
Run MalwareBytes.
System File Checker - SFC /SCANNOW Command
Malwarebytes
My System SpecsSystem Spec
Reply

 windows explorer issue




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