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Windows 7: explorer.exe crashing

22 Oct 2010   #11
Bubbayoshi

Windows 7 Home Premium 64bit SP 1
 
 

Explorer is not crashing anymore. Malwarebytes' kept saying it was blocking websites from opening, I didn't even have Firefox open half the times it was happening, and it would happen every two or three minutes. It might be me registering my copy of Anti-Malware, which has real-time protection. Would it help if I gave a copy of the logs?


My System SpecsSystem Spec
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22 Oct 2010   #12
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Bubbayoshi View Post
Explorer is not crashing anymore. Malwarebytes' kept saying it was blocking websites from opening, I didn't even have Firefox open half the times it was happening, and it would happen every two or three minutes. It might be me registering my copy of Anti-Malware, which has real-time protection. Would it help if I gave a copy of the logs?
Let me check with our security experts !
My System SpecsSystem Spec
22 Oct 2010   #13
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Hi, Bubbayoshi. Capt.Jack asked me to take a look at your thread.

While it is fresh in my mind, please note that your Adobe software is out of date. There have been a number of security updates to both Adobe Reader and Adobe Air due to critical vulnerabilities. You can get the updates at Adobe.

As to the IP Addresses mentioned, from what I have seen elsewhere, it could likely be from a P2P program. Do you have any P2P program like limewire, bitrorrent, etc. installed?

From [INFO] IP Protection:
Quote:
What does this notification mean?

This notification means quite simply, that an IP address has been blocked. It does NOT necessarily mean you are infected, it simply means a program on your computer (e.g. your browser, IM program, P2P program etc), tried accessing a malicious IP address. If this notice was presented when you were not actually doing anything on the machine, then I suggest having your computer looked at.
Thus, even with Firefox closed, if another program was attempting to access those IP Addresses, MBAM would block them.

Let's see if GooredFix finds anything:
  • Please download GooredFix and save it to your Desktop.
    Alternative Download Mirror #2
  • Ensure all Firefox windows are closed before continuing.
  • Double-click Goored.exe to run it. If you are using Vista or Windows 7, please right-click and select run as administartor
  • When prompted to run the scan, click Yes.
  • GooredFix will check for infections, and then a log will appear.
  • Please post the contents of that log in your next reply. It can also be found on your desktop, entitled GooredFix.txt.
My System SpecsSystem Spec
.

23 Oct 2010   #14
Bubbayoshi

Windows 7 Home Premium 64bit SP 1
 
 

Here it is:
GooredFix by jpshortstuff (03.07.10.1)
Log created at 23:49 on 22/10/2010 (BubbaYoshi)
Firefox version 3.6.11 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files (x86)\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [21:58 20/10/2010]
{AB2CE124-6272-4b12-94A9-7303C7397BD1} [03:48 13/06/2010]

C:\Users\BubbaYoshi\Application Data\Mozilla\Firefox\Profiles\ermchjpm.default\extensions\
staged-xpis [06:45 23/10/2010]
{E2883E8F-472F-4fb0-9522-AC9BF37916A7} [06:45 23/10/2010]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
(Key not found)

-=E.O.F=-
My System SpecsSystem Spec
23 Oct 2010   #15
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Hi, Bubbayoshi.

Is Firefox working now? Please let me know in you next reply, along with providing a fresh MBAM scan. Kindly do the following:

  • Launch Malwarebytes' Anti-Malware then click the Update tab and "Check for Updates
  • Once the update has been installed and the program has loaded, select [b]Quick scan
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
  • Click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See the Note below)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Please post contents of that file in your next reply.


** Note **

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
My System SpecsSystem Spec
24 Oct 2010   #16
Bubbayoshi

Windows 7 Home Premium 64bit SP 1
 
 

It's still not coming up 100% of the time, though it is starting a new process for each click. The scan didn't find anything. Here's the result log anyway:
Malwarebytes' Anti-Malware 1.46
Malwarebytes

Database version: 4939

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/24/2010 8:44:25 PM
mbam-log-2010-10-24 (20-44-25).txt

Scan type: Quick scan
Objects scanned: 145885
Time elapsed: 6 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
My System SpecsSystem Spec
25 Oct 2010   #17
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Let's flush your DNS cache and restore the HOSTS file:

Please copy/paste the lines in bold below to Notepad:

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop.
Double-click flush.bat file to run it. Your computer will reboot.

Note: For Windows Vista or Windows 7, right-click flush.bat and select "Run as Administrator".
My System SpecsSystem Spec
25 Oct 2010   #18
Bubbayoshi

Windows 7 Home Premium 64bit SP 1
 
 

k i ran it. firefox popped open as soon as i clicked the shortcut. so far so good. if i need anything else, i'll come running straight back.
My System SpecsSystem Spec
25 Oct 2010   #19
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Thank you for letting me know, Bubbayoshi. I am subscribed to this topic so will know if you post again.
My System SpecsSystem Spec
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