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Windows 7: Blue Screen on Startup

06 Jun 2009   #21
cornisnice

Windows 7 RC1
 
 

I just restarted and tried to do a repair again and got a different blue screen.
it says
SYSTEM_SERVICE_EXCEPTION

STOP: 0x0000003B (0x0000000000C0000005, 0xFFFFF8000BF20580, 0xFFFFF88004329020, 0x0000000000000000)


My System SpecsSystem Spec
.
06 Jun 2009   #22
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Hi cornisnice,

Can you post your system specs please?
My System SpecsSystem Spec
06 Jun 2009   #23
usasma
Microsoft MVP

 
 

A STOP 0x1e (shorthand for what you wrote), is an error that involves accessing memory improperly.

So it's either a problem with the memory, or with a program/driver that's accessing memory (which they all do).

I'd unplug the system from the wall, then open the case and ground yourself.
Then take out the RAM modules. Using a can of compressed air, blow out the slots that the RAM goes in.
Then put the sticks back in carefully, ensuring that each one is fully seated.
Put everything back together and run the built in Windows Memory Diagnostic ( How to use the Vista Windows Memory Diagnostics Tool )

If it passes the memory diag, then you'll have to locate the memory dump files (usually in C:\Windows\Minidump), zip them up and upload them with your next post.
My System SpecsSystem Spec
.

07 Jun 2009   #24
cornisnice

Windows 7 RC1
 
 

usama: I took the ram out and blew out the slots and then ran the diagnostic tool. it told me i had hardware issues. does this mean my RAM is defective? The RAM didn't come with the laptop, i purchased it myself of newegg and put it in. Anthony: i can't tell you my exact system specs since i don't really remember them from when i bought the laptop, but from what i remember it is a hp pavilion dv6000 special ed with intel core 2 duo T9300 processor, Nvidia Gforce 8400 video card everything after that is a bit hazy.
My System SpecsSystem Spec
07 Jun 2009   #25
usasma
Microsoft MVP

 
 

If the Windows Memory Diagnostic said that you have issues, then I'd have to suspect your RAM.

If you have more than one stick, you can test each stick individually. That way you'll know if it's only one stick that's bad.

Don't forget to unplug the laptop from the wall, remove the battery, and ground yourself on the metal of the case (difficult in a laptop) in order to prevent static discharge from damaging the RAM modules.
My System SpecsSystem Spec
08 Jun 2009   #26
cornisnice

Windows 7 RC1
 
 

Ive found that one of my ram sticks is defective, ill contact the manufacturer and try to send it in. I am relieved to find that the problem was not with Windows 7 and thanks for the help everybody.
My System SpecsSystem Spec
08 Jun 2009   #27
Jverse

Windows 7 x64 Ultimate
 
 

I asked 5 Days ago..lol

Quote   Quote: Originally Posted by Jverse View Post
Did you reseat your RAM? Pull all the RAM out but one stick and boot from there, do you still get BSOD?
Glad we could help you figure it out bud. GL with future RAM, I would recommend OCZ.
My System SpecsSystem Spec
08 Jun 2009   #28
cornisnice

Windows 7 RC1
 
 

haha OCZ is the kind that i bought ><
My System SpecsSystem Spec
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