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Windows 7: Recurring BSOD

01 Nov 2010   #11

Windows 7 64 bit

So here's what I have done over the weekend:

Downloaded (again) the NVIDIA driver update, let's hope it actually updates this time...
Tested each RAM card solo in it's original slot with MemTest 86+. Card 1 passed 7 times, card 2 passed 23 times. Put card 2 into slot 1, and it passed 9 times. Inconclusive. I then had a crazy thought that recreating the BSOD scenario might force a craxsh on one of the card, so I ran Final Fantay 14 with one card only. Card one in slot 1 ran for 4 hours, slow, but no crash. Card 2 in slot 2 ran for 4 hours, slow, but no crash. I then put both cards back in, thinking I may have originally had a loose card, which I had fixed with all the swapping in and out, but I got a crash within an hour. Is this even a legit test, or am I just spinning my wheels? Also is there a better wat to determine card or slot errors? I'll upload Perfmon and the crash dump after work.


My System SpecsSystem Spec
01 Nov 2010   #12

Windows 7 64 bit

This is what I have done this weekend...

Downloaded the NVIDIA drivers again, and reinstalled, hopefully nvstor.sys is updated.

Ran MemTest with just card 1 in slot 1, 7 passes, no errors. Ran MemTest with just card 2 in slot 2, 23 passes, no errors. Ran MemTest with just card 2 in slot 1, 9 passes, no errors. I decided to try to recreate the BSOD scenario and ran Final Fantasy 14 with card 2 in slot one for 4 hours, no crash, then ran it with card 1 in slot 2 for 9 hours no crash. Thinking I may have had a badly inserted card causing the previous errors (since neither card had issues solo), I put both cards in their original slots, and ran FF14. BSOD in 60 minutes. Was running FF14 on separate card a legit test, and any suggestions from here?
My System SpecsSystem Spec
01 Nov 2010   #13

Windows 7 Ultimate 32 bit

Tater, it sounds like maybe the RAM is incompatible or incompatible with the motherboard. Try running Prime95 following these instructions. The blended test will test both your CPU and RAM. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post your results.

Error code 1E, KMODE_EXCEPTION_NOT_HANDLED. Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03254000 PsLoadedModuleList = 0xfffff800`03491e50
Debug session time: Thu Oct 28 22:52:10.346 2010 (GMT-4)
System Uptime: 0 days 0:37:48.188
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800032caaa6, 0, ffffffffffffffff}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+c0 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800032caaa6, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`032caaa6 c3              ret

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fc0e0






EXCEPTION_RECORD:  fffff80000b9cb38 -- (.exr 0xfffff80000b9cb38)
ExceptionAddress: fffff800032caaa6 (nt!SwapContext_PatchXRstor+0x00000000000000c0)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff80000b9cbe0 -- (.trap 0xfffff80000b9cbe0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000003
rdx=0000000000187000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800032caaa6 rsp=fffff80000b9cd78 rbp=0000000000000002
 r8=fffffa80018c20c8  r9=0000000000000000 r10=fffffffffffffffe
r11=fffff8000343ee80 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
fffff800`032caaa6 c3              ret
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800032fea39 to fffff800032c4740

fffff800`00b9c368 fffff800`032fea39 : 00000000`0000001e ffffffff`c0000005 fffff800`032caaa6 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9c370 fffff800`032c3d82 : fffff800`00b9cb38 fffff800`0343ee80 fffff800`00b9cbe0 fffff800`0344cc40 : nt!KiDispatchException+0x1b9
fffff800`00b9ca00 fffff800`032c268a : fffffa80`02673f20 000b0000`00000000 00000000`00000002 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff800`00b9cbe0 fffff800`032caaa6 : ff16f800`032ccf9d fffff800`0343ee80 fffff800`0344cc40 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
fffff800`00b9cd78 ff16f800`032ccf9d : fffff800`0343ee80 fffff800`0344cc40 00000000`00000000 fffff880`03e0f480 : nt!SwapContext_PatchXRstor+0xc0
fffff800`00b9cd80 fffff800`0343ee80 : fffff800`0344cc40 00000000`00000000 fffff880`03e0f480 fffff800`00812730 : 0xff16f800`032ccf9d
fffff800`00b9cd88 fffff800`0344cc40 : 00000000`00000000 fffff880`03e0f480 fffff800`00812730 00000000`00000000 : nt!KiInitialPCR+0x180
fffff800`00b9cd90 00000000`00000000 : fffff880`03e0f480 fffff800`00812730 00000000`00000000 fffff800`00b9d000 : nt!KiInitialThread


fffff800`032caaa6 c3              ret


SYMBOL_NAME:  nt!SwapContext_PatchXRstor+c0

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x1E_nt!SwapContext_PatchXRstor+c0

BUCKET_ID:  X64_0x1E_nt!SwapContext_PatchXRstor+c0

Followup: MachineOwner
The dump does not tell us anything except memory corruption. Let's track down the RAM problem. After you run Prime 95, I will get the hardware guys to take a look.
My System SpecsSystem Spec

09 Nov 2010   #14

Windows 7 64 bit

Hello again.

I have run all three tests in Prime 95, in excess of 12 hours with no errors or warnings. I even ran the Small FFT test for an extra 19 hours to add some extra to my RAM testing. No errors.

My System SpecsSystem Spec
09 Nov 2010   #15

Windows 7 Ultimate 32 bit

OK, good job. I will ask for help from the hardware Guru's.
My System SpecsSystem Spec
09 Nov 2010   #16

W7 Professional x64

Can you restart the machine and tell me what revision of BIOS you are using?
My System SpecsSystem Spec
09 Nov 2010   #17

Windows 7 64 bit

From my System Info:

BIOS Version: Phoenix Technologies, LTD 6.00 PG, 7/3/2007
My System SpecsSystem Spec
09 Nov 2010   #18

W7 Professional x64

Here are the steps to take to update your BIOS:

CD Method (Blank CD and CD Rewritable Drive Required)
Download the following .iso file: Attachment 112502 <<NF68_P33.iso
Use a CD Burning software to burn the .iso image onto a blank CD (Windows 7 software, Nero, MagicIso, etc)
Restart machine, and set the CD Drive as the primary boot device
The BIOS flash process will begin, Press "Y" to program BIOS
After flash remove the CD, power off PC Completely
Turn on the PC and load defaults in BIOS
My System SpecsSystem Spec
09 Nov 2010   #19

W7 Professional x64

Also, after that, download and execute this file:

My apologies for the direct download link, but it is the only way I can find to link you to the proper driver set, released in March this year from EVGA for that board and Windows 7 x64 operating system.

My System SpecsSystem Spec
09 Nov 2010   #20

Windows 7 64 bit

I'm getting this message:
'The program file's part number does not match with your system!'

The screen also displays this info:
For Alienware 6A61ITT4C-00
Flash Type: SST 49LF040B LPC /3.3V
My System SpecsSystem Spec

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