inTermitantly Troubled Thinkpad


  1. Posts : 3
    Windows 7 Professional 64
       #1

    inTermitantly Troubled Thinkpad


    I'm have some BSOD trouble with a 1.5 month old lenovo x201:

    Windows 7 Professional 64-bit
    i7 M620
    8 Gb RAM
    128 Gb SSD

    A couple weeks ago I had to restore the system to original state (using rescue and restore) after I could not start-up following a what I suspect was a combination of a windows and bios updates. BSOD come up every couple of days and don't seem to have changed at all since before the restore.

    I've attached the minidump and perfmon report as requested. If anyone can take a shot at interpetting the results it would be much appreciated.

    Thanks,

    Peter
      My Computer


  2. Posts : 507
    Windows 7 Ultimate x64 SP1
       #2

    Hi, peter
    Your dump have error code: 0x1A (memory management) and 0x4E (probably cause by driver).

    Start troubleshooting by uninstall AVG and replace it with MSE.

    Since there is 0x1A issue, perform memory test at least 5 passes.
    RAM - Test with Memtest86+

    These drivers need to do update :
    Tppwr64v.sys --> ThinkPad Pwr Mgmt Port
    smiifx64.sys --> SMI Driver for Lenovo system
    mdmxsdk.sys --> Conexant Modem Diagnostic Interface x86 Driver
    BrUsbSer.sys --> Brother MFC USB Serial WDM Driver
    BrSerId.sys --> Brother Serial I/F Driver (WDM)
    e1k62x64.sys --> Intel(R) Ethernet


    Log
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {8886, fffffa8005ad1c10, fffffa80003a19d0, 200}
    
    Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+298 )
    
    Followup: MachineOwner
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 4E, {7, 1011f, 70a1f, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+16dc6 )
    
    Followup: MachineOwner
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {41201, fffff680007cea88, 84f000001155f867, fffffa8009fb7ae0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13bb2 )
    
    Followup: MachineOwner
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {403, fffff6800005c1e8, f2d000001171f867, fffff680007ae462}
    
    Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : win32k.sys ( win32k+c55e8 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000000403, The subtype of the bugcheck.
    Arg2: fffff6800005c1e8
    Arg3: f2d000001171f867
    Arg4: fffff680007ae462
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_403
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  WINWORD.EXE
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002eed6c8 to fffff80002e7b740
    
    STACK_TEXT:  
    fffff880`07a12468 fffff800`02eed6c8 : 00000000`0000001a 00000000`00000403 fffff680`0005c1e8 f2d00000`1171f867 : nt!KeBugCheckEx
    fffff880`07a12470 fffff800`02eac381 : 00000000`00000000 fffff680`0005cfc8 fffffa80`07cbe060 fffff800`0316de96 : nt! ?? ::FNODOBFM::`string'+0x31ef2
    fffff880`07a12620 fffff800`02ebd0da : 00000000`00000000 00000000`0b9f9fff fffffa80`00000000 fffffa80`07cbe060 : nt!MiDeleteVirtualAddresses+0x408
    fffff880`07a127e0 fffff800`02e7a993 : ffffffff`ffffffff fffff880`07a12aa0 fffff880`07a12b08 00000000`00008000 : nt!NtFreeVirtualMemory+0x5ca
    fffff880`07a128d0 fffff800`02e76f30 : fffff960`001555e8 00000000`00000001 fffff900`c00bf010 fffff900`c213e010 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`07a12a68 fffff960`001555e8 : 00000000`00000001 fffff900`c00bf010 fffff900`c213e010 00000000`00000000 : nt!KiServiceLinkage
    fffff880`07a12a70 00000000`00000001 : fffff900`c00bf010 fffff900`c213e010 00000000`00000000 00000000`00000005 : win32k+0xc55e8
    fffff880`07a12a78 fffff900`c00bf010 : fffff900`c213e010 00000000`00000000 00000000`00000005 fffff960`001545d9 : 0x1
    fffff880`07a12a80 fffff900`c213e010 : 00000000`00000000 00000000`00000005 fffff960`001545d9 00000000`0b6f0000 : 0xfffff900`c00bf010
    fffff880`07a12a88 00000000`00000000 : 00000000`00000005 fffff960`001545d9 00000000`0b6f0000 00000000`00000000 : 0xfffff900`c213e010
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k+c55e8
    fffff960`001555e8 ??              ???
    
    SYMBOL_STACK_INDEX:  6
    
    SYMBOL_NAME:  win32k+c55e8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c7dc07b
    
    FAILURE_BUCKET_ID:  X64_0x1a_403_win32k+c55e8
    
    BUCKET_ID:  X64_0x1a_403_win32k+c55e8
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    Windows 7 Professional 64
    Thread Starter
       #3

    Thank for the very quick reply. I didn't know about the AVG BSOD issues and I'll take the time to run those updates again.I had alreday run 5 passes of the full lenovo diagnotsics but and evrything came up clean. I'll try it again with Memtest and see if it finds anything.
      My Computer


  4. Posts : 3
    Windows 7 Professional 64
    Thread Starter
       #4

    Thanks again running memtest gave one 245 errors in 4 pass on one of my DIMM of RAM (the other came up fine). Filling out a warranty request for corsair right now.
      My Computer


 

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