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Windows 7: inTermitantly Troubled Thinkpad

21 Oct 2010   #1
peter5267

Windows 7 Professional 64
 
 
inTermitantly Troubled Thinkpad

I'm have some BSOD trouble with a 1.5 month old lenovo x201:

Windows 7 Professional 64-bit
i7 M620
8 Gb RAM
128 Gb SSD

A couple weeks ago I had to restore the system to original state (using rescue and restore) after I could not start-up following a what I suspect was a combination of a windows and bios updates. BSOD come up every couple of days and don't seem to have changed at all since before the restore.

I've attached the minidump and perfmon report as requested. If anyone can take a shot at interpetting the results it would be much appreciated.

Thanks,

Peter


My System SpecsSystem Spec
.
22 Oct 2010   #2
wish

Windows 7 Ultimate x64 SP1
 
 

Hi, peter
Your dump have error code: 0x1A (memory management) and 0x4E (probably cause by driver).

Start troubleshooting by uninstall AVG and replace it with MSE.

Since there is 0x1A issue, perform memory test at least 5 passes.
RAM - Test with Memtest86+

These drivers need to do update :
Tppwr64v.sys --> ThinkPad Pwr Mgmt Port
smiifx64.sys --> SMI Driver for Lenovo system
mdmxsdk.sys --> Conexant Modem Diagnostic Interface x86 Driver
BrUsbSer.sys --> Brother MFC USB Serial WDM Driver
BrSerId.sys --> Brother Serial I/F Driver (WDM)
e1k62x64.sys --> Intel(R) Ethernet


Log
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {8886, fffffa8005ad1c10, fffffa80003a19d0, 200}

Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+298 )

Followup: MachineOwner
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, 1011f, 70a1f, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+16dc6 )

Followup: MachineOwner
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41201, fffff680007cea88, 84f000001155f867, fffffa8009fb7ae0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13bb2 )

Followup: MachineOwner
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {403, fffff6800005c1e8, f2d000001171f867, fffff680007ae462}

Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+c55e8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff6800005c1e8
Arg3: f2d000001171f867
Arg4: fffff680007ae462

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_403

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  WINWORD.EXE

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002eed6c8 to fffff80002e7b740

STACK_TEXT:  
fffff880`07a12468 fffff800`02eed6c8 : 00000000`0000001a 00000000`00000403 fffff680`0005c1e8 f2d00000`1171f867 : nt!KeBugCheckEx
fffff880`07a12470 fffff800`02eac381 : 00000000`00000000 fffff680`0005cfc8 fffffa80`07cbe060 fffff800`0316de96 : nt! ?? ::FNODOBFM::`string'+0x31ef2
fffff880`07a12620 fffff800`02ebd0da : 00000000`00000000 00000000`0b9f9fff fffffa80`00000000 fffffa80`07cbe060 : nt!MiDeleteVirtualAddresses+0x408
fffff880`07a127e0 fffff800`02e7a993 : ffffffff`ffffffff fffff880`07a12aa0 fffff880`07a12b08 00000000`00008000 : nt!NtFreeVirtualMemory+0x5ca
fffff880`07a128d0 fffff800`02e76f30 : fffff960`001555e8 00000000`00000001 fffff900`c00bf010 fffff900`c213e010 : nt!KiSystemServiceCopyEnd+0x13
fffff880`07a12a68 fffff960`001555e8 : 00000000`00000001 fffff900`c00bf010 fffff900`c213e010 00000000`00000000 : nt!KiServiceLinkage
fffff880`07a12a70 00000000`00000001 : fffff900`c00bf010 fffff900`c213e010 00000000`00000000 00000000`00000005 : win32k+0xc55e8
fffff880`07a12a78 fffff900`c00bf010 : fffff900`c213e010 00000000`00000000 00000000`00000005 fffff960`001545d9 : 0x1
fffff880`07a12a80 fffff900`c213e010 : 00000000`00000000 00000000`00000005 fffff960`001545d9 00000000`0b6f0000 : 0xfffff900`c00bf010
fffff880`07a12a88 00000000`00000000 : 00000000`00000005 fffff960`001545d9 00000000`0b6f0000 00000000`00000000 : 0xfffff900`c213e010


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k+c55e8
fffff960`001555e8 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  win32k+c55e8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c7dc07b

FAILURE_BUCKET_ID:  X64_0x1a_403_win32k+c55e8

BUCKET_ID:  X64_0x1a_403_win32k+c55e8

Followup: MachineOwner
---------
My System SpecsSystem Spec
23 Oct 2010   #3
peter5267

Windows 7 Professional 64
 
 

Thank for the very quick reply. I didn't know about the AVG BSOD issues and I'll take the time to run those updates again.I had alreday run 5 passes of the full lenovo diagnotsics but and evrything came up clean. I'll try it again with Memtest and see if it finds anything.
My System SpecsSystem Spec
.

23 Oct 2010   #4
peter5267

Windows 7 Professional 64
 
 

Thanks again running memtest gave one 245 errors in 4 pass on one of my DIMM of RAM (the other came up fine). Filling out a warranty request for corsair right now.
My System SpecsSystem Spec
Reply

 inTermitantly Troubled Thinkpad




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