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Windows 7: BSOD on hibernate

23 Oct 2010   #1
hughleslie

Windows 7 Professional x64
 
 
BSOD on hibernate

Hi

Have recently found that my system no longer hibernates without a BSOD. Have tried updating drivers but can't see what the issue is. Hope someone can help.

I have attached the minidumps as per the forum requested format

regards Hugh


My System SpecsSystem Spec
.
23 Oct 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello and Welcome !

Seems like the crash has caused by connctfy.sys i.e Connectify - Turn your Windows 7 laptop into a Wi-Fi Hotspot i would recommend to uninstall it completely.

Update the Following Drivers:

Code:
VSTAZL6.SYS  Thu Oct 16 06:23:42 2008 - SoftK56 Modem Driver
VSTCNXT6.SYS Thu Oct 16 06:22:22 2008 - SoftK56 Modem Driver
VSTDPV6.SYS  Thu Oct 16 06:27:45 2008 - SoftK56 Modem Driver
LHidFilt.Sys Fri Dec 19 13:08:04 2008 - Logitech SetPoint(TM)
btwaudio.sys Wed Nov 12 00:12:22 2008 - Bluetooth Software
btwavdt.sys  Wed Nov 12 00:11:18 2008 - Bluetooth Software
btwl2cap.sys Thu Jul 24 08:47:48 2008 - Bluetooth Software
btwrchid.sys Wed Nov 12 00:12:34 2008 - Bluetooth Software


Bugcheck:

Code:
Unable to load image \SystemRoot\system32\DRIVERS\connctfy.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for connctfy.sys
*** ERROR: Module load completed but symbols could not be loaded for connctfy.sys
Probably caused by : ntkrnlmp

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800373e980, Physical Device Object of the stack
Arg3: fffff80000ba2748, Functional Device Object of the stack
Arg4: fffffa8003f1aa80, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ntkrnlmp

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: ntkrnlmp

FAULTING_MODULE: fffff88010085000 connctfy

IRP_ADDRESS:  fffffa8003f1aa80

DEVICE_OBJECT: fffffa8005d89050

DRIVER_OBJECT: fffffa80057e4060

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  Connectifyd.ex

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00ba26f8 fffff800`02ef1273 : 00000000`0000009f 00000000`00000003 fffffa80`0373e980 fffff800`00ba2748 : nt!KeBugCheckEx
fffff800`00ba2700 fffff800`02e8e29e : fffff800`00ba2830 fffff800`00ba2830 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`00ba27a0 fffff800`02e8ddd6 : fffffa80`0825cc68 fffffa80`0825cc68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00ba2810 fffff800`02e8e4be : 00000010`21129107 fffff800`00ba2e88 00000000`0006c69f fffff800`03000668 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00ba2e60 fffff800`02e8dcb7 : fffff800`02ffcec2 fffffa80`0006c69f fffffa80`05a0da28 00000000`0000009f : nt!KiTimerExpiration+0x1be
fffff800`00ba2f00 fffff800`02e88865 : 00000000`00000000 fffffa80`0812eb60 00000000`00000000 fffff880`010c7908 : nt!KiRetireDpcList+0x277
fffff800`00ba2fb0 fffff800`02e8867c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`07f157f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp

BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp

Followup: MachineOwner
Hope this helps,
Captain
My System SpecsSystem Spec
23 Oct 2010   #3
hughleslie

Windows 7 Professional x64
 
 
BSOD on hibernate

Excellent - thanks. Will give it a go
My System SpecsSystem Spec
.

23 Oct 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hughleslie View Post
Hi

Have recently found that my system no longer hibernates without a BSOD. Have tried updating drivers but can't see what the issue is. Hope someone can help.

I have attached the minidumps as per the forum requested format

regards Hugh
1-These were caused by VBoxNetFlt.sys part of VBOX2.1. It should be removed to test

Ken J


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\101910-54943-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e0e000 PsLoadedModuleList = 0xfffff800`0304be50
Debug session time: Mon Oct 18 22:10:59.719 2010 (GMT-4)
System Uptime: 0 days 1:32:12.639
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
....................................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa80036df680, fffff80000b9c510}

Unable to load image \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
Probably caused by : VBoxNetFlt.sys ( VBoxNetFlt+938f )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa80036df680, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa80036df680

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e85992 to fffff80002e845da

STACK_TEXT:  
fffff880`031df1f0 fffff800`02e85992 : fffffa80`036df680 fffffa80`036df680 00000000`00000000 00000000`0000000c : nt!KiSwapContext+0x7a
fffff880`031df330 fffff800`02e87cff : 00000000`00000246 fffff800`02e8624a fffff800`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff880`031df3c0 fffff800`02edc906 : fffff880`018dc100 fffff880`00000000 00000000`00000000 fffff880`031df600 : nt!KeWaitForSingleObject+0x19f
fffff880`031df460 fffff880`019362b3 : fffffa80`0813d010 fffff880`031df6e8 fffff880`01967fe0 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x13066
fffff880`031df4d0 fffff880`016c491e : fffffa80`0813d840 fffffa80`05bc31a0 fffffa80`041e9860 fffffa80`0813d840 : tcpip!FlUnbindAdapter+0x83
fffff880`031df530 fffff880`016c560f : fffffa80`05bc31a0 00000000`00000000 fffffa80`05add6c0 00000000`00000000 : ndis!ndisUnbindProtocol+0x1fe
fffff880`031df640 fffff880`016c6c6b : 00000000`00000001 fffffa80`05bc31a0 fffff880`031df6d0 fffffa80`05add6c0 : ndis!ndisCloseMiniportBindings+0x2df
fffff880`031df750 fffff880`016923df : fffffa80`05bc31a0 fffffa80`05bc31a0 00000000`00000001 00000000`00000000 : ndis!ndisPnPRemoveDevice+0x25b
fffff880`031df8f0 fffff880`0400938f : fffffa80`08126bd0 fffffa80`05bae100 fffff880`031dfb28 00000000`00000000 : ndis!NdisIMDeInitializeDeviceInstance+0x8f
fffff880`031df930 fffffa80`08126bd0 : fffffa80`05bae100 fffff880`031dfb28 00000000`00000000 fffffa80`08126bd0 : VBoxNetFlt+0x938f
fffff880`031df938 fffffa80`05bae100 : fffff880`031dfb28 00000000`00000000 fffffa80`08126bd0 fffff880`04007f6c : 0xfffffa80`08126bd0
fffff880`031df940 fffff880`031dfb28 : 00000000`00000000 fffffa80`08126bd0 fffff880`04007f6c 00000000`00000000 : 0xfffffa80`05bae100
fffff880`031df948 00000000`00000000 : fffffa80`08126bd0 fffff880`04007f6c 00000000`00000000 00000000`00000001 : 0xfffff880`031dfb28


STACK_COMMAND:  .thread 0xfffffa80036df680 ; kb

FOLLOWUP_IP: 
VBoxNetFlt+938f
fffff880`0400938f ??              ???

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  VBoxNetFlt+938f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: VBoxNetFlt

IMAGE_NAME:  VBoxNetFlt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c24afec

FAILURE_BUCKET_ID:  X64_0x9F_VBoxNetFlt+938f

BUCKET_ID:  X64_0x9F_VBoxNetFlt+938f

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa80036df680, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa80036df680

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e85992 to fffff80002e845da

STACK_TEXT:  
fffff880`031df1f0 fffff800`02e85992 : fffffa80`036df680 fffffa80`036df680 00000000`00000000 00000000`0000000c : nt!KiSwapContext+0x7a
fffff880`031df330 fffff800`02e87cff : 00000000`00000246 fffff800`02e8624a fffff800`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff880`031df3c0 fffff800`02edc906 : fffff880`018dc100 fffff880`00000000 00000000`00000000 fffff880`031df600 : nt!KeWaitForSingleObject+0x19f
fffff880`031df460 fffff880`019362b3 : fffffa80`0813d010 fffff880`031df6e8 fffff880`01967fe0 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x13066
fffff880`031df4d0 fffff880`016c491e : fffffa80`0813d840 fffffa80`05bc31a0 fffffa80`041e9860 fffffa80`0813d840 : tcpip!FlUnbindAdapter+0x83
fffff880`031df530 fffff880`016c560f : fffffa80`05bc31a0 00000000`00000000 fffffa80`05add6c0 00000000`00000000 : ndis!ndisUnbindProtocol+0x1fe
fffff880`031df640 fffff880`016c6c6b : 00000000`00000001 fffffa80`05bc31a0 fffff880`031df6d0 fffffa80`05add6c0 : ndis!ndisCloseMiniportBindings+0x2df
fffff880`031df750 fffff880`016923df : fffffa80`05bc31a0 fffffa80`05bc31a0 00000000`00000001 00000000`00000000 : ndis!ndisPnPRemoveDevice+0x25b
fffff880`031df8f0 fffff880`0400938f : fffffa80`08126bd0 fffffa80`05bae100 fffff880`031dfb28 00000000`00000000 : ndis!NdisIMDeInitializeDeviceInstance+0x8f
fffff880`031df930 fffffa80`08126bd0 : fffffa80`05bae100 fffff880`031dfb28 00000000`00000000 fffffa80`08126bd0 : VBoxNetFlt+0x938f
fffff880`031df938 fffffa80`05bae100 : fffff880`031dfb28 00000000`00000000 fffffa80`08126bd0 fffff880`04007f6c : 0xfffffa80`08126bd0
fffff880`031df940 fffff880`031dfb28 : 00000000`00000000 fffffa80`08126bd0 fffff880`04007f6c 00000000`00000000 : 0xfffffa80`05bae100
fffff880`031df948 00000000`00000000 : fffffa80`08126bd0 fffff880`04007f6c 00000000`00000000 00000000`00000001 : 0xfffff880`031dfb28


STACK_COMMAND:  .thread 0xfffffa80036df680 ; kb

FOLLOWUP_IP: 
VBoxNetFlt+938f
fffff880`0400938f ??              ???

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  VBoxNetFlt+938f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: VBoxNetFlt

IMAGE_NAME:  VBoxNetFlt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c24afec

FAILURE_BUCKET_ID:  X64_0x9F_VBoxNetFlt+938f

BUCKET_ID:  X64_0x9F_VBoxNetFlt+938f

Followup: MachineOwner
---------

2-Remove STPD.sys (used in daemon tools/alcohol120)



Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
[/quote]
You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview
My System SpecsSystem Spec
23 Oct 2010   #5
hughleslie

Windows 7 Professional x64
 
 
BSOD on hibernate - FIXED

Hi All

Thanks so much for the help.

The culprit was Connectify - must have occurred after an update. System is functioning perfectly again and hibernating correctly.

Thanks again for the very rapid and knowledgable help

regards Hugh
My System SpecsSystem Spec
23 Oct 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by hughleslie View Post
Hi All

Thanks so much for the help.

The culprit was Connectify - must have occurred after an update. System is functioning perfectly again and hibernating correctly.

Thanks again for the very rapid and knowledgable help

regards Hugh
Your very Welcome ! Thanks for reporting back

- Captain
My System SpecsSystem Spec
23 Oct 2010   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hughleslie View Post
Hi All

Thanks so much for the help.

The culprit was Connectify - must have occurred after an update. System is functioning perfectly again and hibernating correctly.

Thanks again for the very rapid and knowledgable help

regards Hugh

Hope you removed SPTD.sys
My System SpecsSystem Spec
23 Oct 2010   #8
hughleslie

Windows 7 Professional x64
 
 

Yes - I had already run the SPTD.sys uninstaller. Thanks anyway.
My System SpecsSystem Spec
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 BSOD on hibernate




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