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Windows 7: Need help with a BSOD... I've tried all I know.

26 Oct 2010   #1
stakers

Windows 7 Home Premium 64bit
 
 
Need help with a BSOD... I've tried all I know.

My system, ever since I installed my new RAM (OCZ3RPR1333C9LV8GK), has not been very stable and I end up with random blue screens that are really starting to irritate me. I've ran memtest for hours and RAM came up with no errors. Nothing is overclocked at all and the memory is the only thing I have changed on this machine.

If you need any more information about anything let me know.. I've followed the directions and have attached a .zip with all the info about the bsods.

Thanks in advance and hoping anyone will be able to help me clear this up!


My System SpecsSystem Spec
.
26 Oct 2010   #2
usasma
Microsoft MVP

 
 

Have you installed the memory in the DDR3-A1 and the DDR3-B1 slots as indicated on page 9 of the manual? That's the Red slots in the picture that I see here: BIOSTAR :: TH55B HD :: Specification

There is an unknown device in your device manager. Do you have any idea of what it is?
Here's the info that the MSINFO32 report gives:
Quote:
Unknown Device USB\VID_0000&PID_0000\6&36559B33&0&3 43
MSINFO32 shows 6 STOP 0x109 errors: BSOD Index
So, please start with these free diagnostics:
Quote:
I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Also, your BS_I2cIo.sys driver (a BIOSTAR I/O driver) is from 2006. Please visit the BIOSTAR website and download a Win7 driver.

The memory support page ( BIOSTAR :: TH55B HD :: Memory Support ) doesn't list your RAM. As such it's not guaranteed to work with your mobo.

STOP 0x109 Usual Causes: Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)
STOP 0x34 Usual Causes: Insufficient physical memory, Indexing, Device driver

This is most likely a memory issue - so the memory test will likely be the critical test. If that doesn't point anything out, please run Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Oct 26 14:16:55.055 2010 (UTC - 4:00)
System Uptime: 0 days 2:24:02.290
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`9930980f 00000000`00000000 bf3973f5`2ea30b7a 00000000`00000101
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Oct 26 01:12:43.255 2010 (UTC - 4:00)
System Uptime: 0 days 0:29:05.474
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`9962d696 00000000`00000000 59b693cb`29a1ebee 00000000`00000101
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct 25 21:29:48.796 2010 (UTC - 4:00)
System Uptime: 0 days 0:40:00.015
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`98ec75d5 00000000`00000000 7f61cd48`910a151f 00000000`00000101
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct 25 06:17:02.300 2010 (UTC - 4:00)
System Uptime: 0 days 1:02:34.519
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`994df54c 00000000`00000000 a2cd8db2`ca6665e6 00000000`00000101
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct 24 12:05:00.398 2010 (UTC - 4:00)
System Uptime: 0 days 1:45:35.617
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`98ec674f 00000000`00000000 471c5875`957d3e35 00000000`00000101
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct 24 10:18:21.790 2010 (UTC - 4:00)
System Uptime: 0 days 0:10:00.008
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`98c116c8 00000000`00000000 9c70eae9`31324c64 00000000`00000101
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct 24 10:07:19.321 2010 (UTC - 4:00)
System Uptime: 0 days 0:23:17.493
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3726e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x34
PROCESS_NAME:  System
Bugcheck code 00000034
Arguments 00000000`0000049d ffffffff`c0000420 00000000`00000000 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct 24 09:42:50.031 2010 (UTC - 4:00)
System Uptime: 0 days 3:26:39.265
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 00000109
Arguments a3a039d8`994a15dc 00000000`00000000 09226050`262224c0 00000000`00000101
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
26 Oct 2010   #3
stakers

Windows 7 Home Premium 64bit
 
 

Okay, so first off, thank you very much for taking the time to analyze the files.

Yea I made sure to install the memory in the correct slots from the get go... I'm kinda big on reading manuals to make sure I do things correctly.

I also forgot to mention in my first post that I ran memtest for 12+ hours and came back with 3 passes and 0 errors.

I went to BIOSTAR's website and installed all the drivers they had available for Windows 7.

The unknown device was my external hard drive that, for some reason, wasn't being detected properly.

So far since getting the external to work properly and checking up on my drivers I have been stable... but this computer can be tricky. What I think might be the ultimate problem is that my mobo/ram configuration is not getting along as you said that the ram isn't officially supported on the biostar website.

Thank you again for helping me get this worked out. I'll come back with more .dmp's if required.
My System SpecsSystem Spec
.

27 Oct 2010   #4
usasma
Microsoft MVP

 
 

I would suggest keeping an eye on your external drive - there's an issue there that could be causing some of your problems. It's either the external, or the ports on your motherboard that you plug it into.

As for the RAM, visit the OCZ website and find the suggested timings/settings/voltages for your RAM and use those settings in the BIOS of the motherboard (in other words, DON'T use the Auto setting for RAM in the BIOS) That helps some of the people that have RAM problems.
My System SpecsSystem Spec
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 Need help with a BSOD... I've tried all I know.




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