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Windows 7: Computer crashes when I open a video

27 Oct 2010   #11
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are welcome. Just ask if you need help.


My System SpecsSystem Spec
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27 Oct 2010   #12
hjad

Windows 7 professional 64bit.
 
 

Hi i just downloaded every single free update available (the cyberlink updates were not free :S) and run the windows update as well. Currently im no longer in safe mode, but i have not tried to open a youtube video yet. I re-run the program and type the command so I am uploading the zip folder.

I will edit this post to confirm if my problem was solved. Thank you very much!


----------------------------
Until now everything is perfect, the only thing is that when i typed the perfmon command it showed me that I have not installed a driver yet but i have no idea of which one is it.
Thanks a lot man!!
My System SpecsSystem Spec
27 Oct 2010   #13
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are very welcome. I hope your problems are behind you. Post back in two or three days and update us.
My System SpecsSystem Spec
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28 Oct 2010   #14
hjad

Windows 7 professional 64bit.
 
 

Hi!
Well, I was planning to confirm you tonight that it worked just fine, but when i was going to open a video it blacked out again. I have now realized that it happens after I use the pc for long periods of time, and everytime i try to get to it it crashes more often (in this momment im in safe mode again).

So I was wondering if it could be overheating? Or maybe the GPU is just broken? I dont know which one is it because as the first one is an actual possibility, due to the fact that i only have one fan installed, I dont see how that GPU can get high temperatures after displaying video (haven't tried to play yet.
My System SpecsSystem Spec
28 Oct 2010   #15
CarlTR6

Windows 7 Ultimate 32 bit
 
 

It seems to me that we have solved part of the problem. I was hoping the drivers would solve it all. The original dumps that I looked at were video errors. So let's tackle that. Yes, heat can definitely cause this. I suggest that you download and install either Speedfan or CPUZ with which you can monitor your temps - as well as other things.

Test your graphics card with Furmark following the instructions in this tutorial: Video Card - Stress Test with Furmark. If you do not know the maximum temp for your video card, go to the manufacturer's website and look it up in the specs. Furmark will stress you video card. Post back with your results.
My System SpecsSystem Spec
30 Oct 2010   #16
hjad

Windows 7 professional 64bit.
 
 

Hi, I am sorry for not replying before. Have been kind of busy.

Well, i did the video card test and it went from 50 C up to 70C in about 15 seconds. I am now sure that it is a cooling problem. But i do not know if its due to lack of fans/cooling or because the GPU is broken, what do you think i should do?
My System SpecsSystem Spec
30 Oct 2010   #17
CarlTR6

Windows 7 Ultimate 32 bit
 
 

For this, I will ask the hardware guys to take a look and give you advice. Stay tuned.
My System SpecsSystem Spec
30 Oct 2010   #18
LiquidSnak

W7 Professional x64
 
 

If you have a digital camera, can you take a picture of the inside of your case, from 3 angles. Straight on, 3/4 front and 3/4 rear?
My System SpecsSystem Spec
31 Oct 2010   #19
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

70C is not that hot for GPU stress test.
Just tested mine with FurMark and it went to 71C.

Check the manufacturer for their max temp for that card.

Your max temp is somewhere in the 90-100+C range.
My System SpecsSystem Spec
11 Feb 2011   #20
hjad

Windows 7 professional 64bit.
 
 
Problem solved.

Finally it seemed like it was the GPU. Sorry for not writing before i didn't have time. Not even to get the CPU under revision. Thanks a lot for all your help!
My System SpecsSystem Spec
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 Computer crashes when I open a video




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