Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: win7 x64 crashing applications using file manager

28 Oct 2010   #1
pharaon

Windows 7 Professional
 
 
win7 x64 crashing applications using file manager

Hello!

Until last week my win7 worked great, then suddenly it starts to crash in applications, that use win file manager to select a file.
Example, i wanted to upload a picture to FB using mozilla firefox. When i clicked on "Browse" button, which opened the window for selecting a file from your computer, firefox crashed. Tried several times, no luck. Tried latest firefox, same no luck. Tried in google chrome, no luck. Also in internet explorer has happened the same. Googled this problem and found it might be the 64bit system causing this. So i tried using internet explorer 64bit, and it worked.
Why has suddenly this problem occur? Until last week this didn't happen, i've always used firefox, uploaded tons of pics to FB, attached it to mail etc..and it never crashed.


Today i also found out that i can't even burn cd no more, because the program for burning crashes when it opens the file manager to choose a file for burning. I've also tried several programs for burning and it always crashed.

Can someone please explain to me, why this is happening and how to repair it without installing new copy of win7 (if that would even help)?

As i type this, win update is in progress, which was turned off until now, since i hate it, cause it just fills up my disk space and gives me no noticable change in operating the system.


My System SpecsSystem Spec
.
01 Nov 2010   #2
pharaon

Windows 7 Professional
 
 

I found out, that it crashes immidiatelly in file manager window, when i select the "My Computer" icon. If I select any other icon (Libraries, Desktop, Recent places or Network) there's no crash.
So it must be something wrong with My Computer list, but have no clue what it might be. I have one hard disk, divided into three partitions, one dvd-rom and that's all.

Please guys, give me some ideas what might be causing this crashes.

Here are few logs from different crashes:

Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 1.9.2.3667
Application Timestamp: 4b5102f0
Fault Module Name: tlib_log.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a5c77e3
Exception Offset: 0d58c080
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

///////////////////////////////////Firefox - select file for attachment in gmail//////////////////////////
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.2.3667
Application Timestamp: 4b5102f0
Fault Module Name: StackHash_1f49
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 1f49
Additional Information 2: 1f49165d7aa311e531018f3441418ffb
Additional Information 3: f0bd
Additional Information 4: f0bd082dc1be4d94f750df809a1adbfc






//////////////////////////////////////Google Chrome - attaching file to mail in gmail//////////////////
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cb3e6d2
Fault Module Name: StackHash_3c5c
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 3c5c
Additional Information 2: 3c5cac636173937b260b5105cbe32e74
Additional Information 3: 14f0
Additional Information 4: 14f089cc56ac19a7816f57f779f3bc06

//////////////////////////////////////Google Chrome - selecting picture from computer in FB//////////////
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cb3e6d2
Fault Module Name: StackHash_6780
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 6780
Additional Information 2: 6780b36602b2fbea7ad25eaad5bd8ace
Additional Information 3: 0e25
Additional Information 4: 0e251a52ed09917bc080eaf29f2201b5
My System SpecsSystem Spec
01 Nov 2010   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pharaon View Post
I found out, that it crashes immidiatelly in file manager window, when i select the "My Computer" icon. If I select any other icon (Libraries, Desktop, Recent places or Network) there's no crash.
So it must be something wrong with My Computer list, but have no clue what it might be. I have one hard disk, divided into three partitions, one dvd-rom and that's all.

Please guys, give me some ideas what might be causing this crashes.

Here are few logs from different crashes:

Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 1.9.2.3667
Application Timestamp: 4b5102f0
Fault Module Name: tlib_log.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a5c77e3
Exception Offset: 0d58c080
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

///////////////////////////////////Firefox - select file for attachment in gmail//////////////////////////
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.2.3667
Application Timestamp: 4b5102f0
Fault Module Name: StackHash_1f49
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 1f49
Additional Information 2: 1f49165d7aa311e531018f3441418ffb
Additional Information 3: f0bd
Additional Information 4: f0bd082dc1be4d94f750df809a1adbfc






//////////////////////////////////////Google Chrome - attaching file to mail in gmail//////////////////
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cb3e6d2
Fault Module Name: StackHash_3c5c
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 3c5c
Additional Information 2: 3c5cac636173937b260b5105cbe32e74
Additional Information 3: 14f0
Additional Information 4: 14f089cc56ac19a7816f57f779f3bc06

//////////////////////////////////////Google Chrome - selecting picture from computer in FB//////////////
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cb3e6d2
Fault Module Name: StackHash_6780
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 6780
Additional Information 2: 6780b36602b2fbea7ad25eaad5bd8ace
Additional Information 3: 0e25
Additional Information 4: 0e251a52ed09917bc080eaf29f2201b5

First thing I noticed is the firefox version. 1.9.2???? Second both firefox crashes were memory exceptions.

If these were true crashes with blue screens we could use the DMP file.
If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the appropriate section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.


If not I would at least run a memory test on your memory.
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots..


We could use some more information.


Ken J
My System SpecsSystem Spec
.

03 Nov 2010   #4
pharaon

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by pharaon View Post
I found out, that it crashes immidiatelly in file manager window, when i select the "My Computer" icon. If I select any other icon (Libraries, Desktop, Recent places or Network) there's no crash.
So it must be something wrong with My Computer list, but have no clue what it might be. I have one hard disk, divided into three partitions, one dvd-rom and that's all.

Please guys, give me some ideas what might be causing this crashes.

Here are few logs from different crashes:

Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 1.9.2.3667
Application Timestamp: 4b5102f0
Fault Module Name: tlib_log.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a5c77e3
Exception Offset: 0d58c080
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

///////////////////////////////////Firefox - select file for attachment in gmail//////////////////////////
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.2.3667
Application Timestamp: 4b5102f0
Fault Module Name: StackHash_1f49
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 1f49
Additional Information 2: 1f49165d7aa311e531018f3441418ffb
Additional Information 3: f0bd
Additional Information 4: f0bd082dc1be4d94f750df809a1adbfc






//////////////////////////////////////Google Chrome - attaching file to mail in gmail//////////////////
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cb3e6d2
Fault Module Name: StackHash_3c5c
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 3c5c
Additional Information 2: 3c5cac636173937b260b5105cbe32e74
Additional Information 3: 14f0
Additional Information 4: 14f089cc56ac19a7816f57f779f3bc06

//////////////////////////////////////Google Chrome - selecting picture from computer in FB//////////////
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cb3e6d2
Fault Module Name: StackHash_6780
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1060
Additional Information 1: 6780
Additional Information 2: 6780b36602b2fbea7ad25eaad5bd8ace
Additional Information 3: 0e25
Additional Information 4: 0e251a52ed09917bc080eaf29f2201b5

First thing I noticed is the firefox version. 1.9.2???? Second both firefox crashes were memory exceptions.

If these were true crashes with blue screens we could use the DMP file.
If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the appropriate section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.


If not I would at least run a memory test on your memory.
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots..


We could use some more information.


Ken J
Thanks for the reply Ken! As i said in first post, firefox is updated to version 3.6.12, so i really don't know what that number 1.9.2 in crash report means means.
Maybe i didn't present my problem correctly. There is no BSOD, only crash of current application, in which window's file manager is called. I'm positive it's got nothing to do with memory sticks. Again, this crash happens only when a program calls window's explorer window (example when i click "Attach a file" and then it opens the window for choosing a file). The crash doesn't happen until i press the "My Computer" icon in mentioned window, like seen on the picture below.


The picture was taken in WinXP, since i got this problem in Win7, i made a dual boot with XP, so i can work normally.

Again, this isn't just internet browsers problem, but every programs installed, which uses window's built-in file manager. I'm thinking it's more likely to be something wrong with my hard disk, maybe even cd-rom...
On the other hand, when i use windows explorer normally, not via other programs, it works flawlessly.

I hope i wrote this clearly, so everyone can understand my problem.
If anyone has any idea what might be causing this, please answer me. It's driving me nuts...

Thanks
My System SpecsSystem Spec
26 Mar 2011   #5
Duncan2

Windows 7 Home Premium x64
 
 

Interesting. This is the exact same issue as I'm having right now, and this is the only mention of it on the internet I can find.

Did you ever get this problem sorted?

Seeing as it's been so long since you had your issue, I'm guessing it might be caused by application we've both installed.
My System SpecsSystem Spec
18 Apr 2011   #6
pharaon

Windows 7 Professional
 
 

Yes, i found the problem.
It was hard disks fault, because it had a lot of bad sectors. After replacement with a new one, the problem disappeared. Of course i did a new install of win7, but i'm sure the disk was causing that freezing.
My advice is to check hard disk with a disk health utilities. I used HDTune.
My System SpecsSystem Spec
18 Apr 2011   #7
Duncan2

Windows 7 Home Premium x64
 
 

Ok, thanks for replying. I ended up solving this by removing everything from the startup panel in msconfig. After that the problem went away.

I thought I'd hunt down the culprit but when I enabled everything again, the problem didn't come back. I haven't hit it again since. Quite mysterious...
My System SpecsSystem Spec
19 Apr 2011   #8
pharaon

Windows 7 Professional
 
 

Did you try to check the disk for errors anyway? I'd appreciate it, if you would, because i'm eager to know if this was really the problem in my case.
My System SpecsSystem Spec
19 Apr 2011   #9
Duncan2

Windows 7 Home Premium x64
 
 

I scanned the disk and it has no errors. Sounds like it might have been the fresh install of windows that fixed your issue.
My System SpecsSystem Spec
23 Feb 2012   #10
exoTron

Windows 7
 
 

I am currently experiencing the exact same issue. Basically any web browser (I have Chrome, FF and IE) will crash immediately if it initiates a Browse-to window which shows the Desktop. I have a Win7 64-bit.

The reason why I am posting on such an old thread is that despite the problem with the original user who experienced it did get resolved:

1. There is no working solution presented in this thread
2. Removing all the entries from the Startup tab in msconfig is NOT a solution but a prerequisite to further and graver problems (i.e. your Windows unable to boot)
3. Fresh-reinstall of Windows is always a solution if the cause of the problem is unknown
4. The cause of this problem is not identified.

I have initiated chkdsk and there were no errors on either my C:\ (where my desktop folder lies), nor on D:\ (my second partition).

I have managed to find the following thread which also does not provide any precise solution for the given problem:

Firefox crashes while browsing for file on PC • mozillaZine Forums


Thanks for your input and renewed ideas on this.
My System SpecsSystem Spec
Reply

 win7 x64 crashing applications using file manager




Thread Tools




Similar help and support threads
Thread Forum
Applications crashing and various BSOD's
Hi there I just formatted my computer, and I have been experiencing a lot of unwanted behaviour. Yesterday and today combined, I have crashed probably 5 times, and a lot of programs have crashed as well while it was running. World of Warcraft especially has crashed 15 times or so. Anyway,...
BSOD Help and Support
Bsod's and Applications Crashing
Hy Lately i'm having some issues i got a new Pc i formated it but i having many Bsod's while i'm browsing or when i try to play a game, my games are not working either they all crash with the same exception code 0xc0000005 i did some research and it might be Drivers, since i'm no expert i hope you...
BSOD Help and Support
all applications crashing on launch need help
something really stupid recently started happening with my computer in which trying to play video of any kind would cause explorer.exe to crash alongside windows media player, skype to crash on system boot, and crash on launch when i try to reopen it up to 15 times, same goes for windows media...
Software
[win7 64bit] (32bit) Applications randomly crashing on new Lapop
Through many searches on google on this topic i always came back to this website, however after trying a lot of bug resolving my problems still exist. I recently bought a new Asus laptop (K55V Nvidia) that came with win7 Home Premium 64bit installed. At the first day i only installed some...
BSOD Help and Support
WIN7 Prof. is crashing if I try to open a text file over the LAN
hi I have Windows 7 Prof. 64-bit SP1 with all updates. Quite often it's crashing if I try to open a text file over the LAN (mapping a drive from a SAN). I cannot close it using Task Manager and cannot do anything, it seems Windows Explorer is crashing completely. If I try to Shutdown or...
BSOD Help and Support
Applications Crashing with Win7
I have a Dell Inspiron 15 laptop and just yesterday updated to Windows 7 from Vista. I had no problems at all with Vista. With Windows 7 now installed, I am experiencing crashes on some applications, such as notepad and photoshop. Notepad crashed when I tried to print a file, and PS crashes...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:28.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App