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Windows 7: Shut Down Failure

28 Oct 2010   #1

Windows 7 Home Premium
Shut Down Failure

Doing this for my friend. Monday(Oct 25th) he turned on his computer to see the date two years off and his cookies and temp files deleted. He didn't think much of it.


Now when his computer is plugged in and he shuts down, it restarts. If the computer is plugged in(running on battery power) it shuts down fine, and if he shuts it down and plugs it in after it has shut down, its fine.

I looked through event viewer and found two interesting logs:

Error: Unexpected failure. Error code: D@01010004. Source: VDS Basic Provider


Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Source: Kernel-Power

So...I don't know where to begin, but I know kernel things arent fun. Any suggestions?

Windows 7 Home
Dell, Inspiron 1545, Pentium Dual-Core CPU T4300@2.10GHz
3 gigs of RAM
64-big OS

My System SpecsSystem Spec
28 Oct 2010   #2

Windows 7 Home Premium

My System SpecsSystem Spec

 Shut Down Failure

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