random BSOD, restarts for the past 2 months

hqi1321 · 28 Oct 2010

Hey everybody,
I've been getting system crashes and restarts for the past two months. It seems to be completely random and I never use any programs that are too intensive - at most photoshop. In the first day it happened, it restarted 5 times within half an hour. This was helped by me doing a system restore. Still had the problem but it was around once a day. After talking to HP support a few days ago and doing that the guy told me to do, it got waaay worse and I restored it again. It's still worse than before but slightly better.
Anyway, I have no idea what I should do. Please help!

HP p6330f refurb
Windows 7 x64 OEM,
Intel Core i3 530, 2.93 Ghz
1TB SATA HD, 6GB RAM
age - about 3 months.

Attached is the BSOD .rar and the blue screen error

Jonathan_King · 28 Oct 2010

I suspect ZoneAlarm is the cause here. Please remove it with with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe

Reset the Windows Firewall. Open an elevated command prompt and enter netsh advfirewall reset.

Code:

Event[13900]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2010-09-20T07:23:58.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Project-Orion
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000006f8, 0xfffff80002a95b9f). A dump was saved in: C:\Windows\Minidump\092010-18049-01.dmp. Report Id: 092010-18049-01.

I believe CCleaner is deleting your memory dumps. Please disable it for now, until you determine the BSODs have stopped.

hqi1321 · 28 Oct 2010

Thanks for your fast reply! I will post back tomorrow about whether or not it worked.

Jonathan_King · 28 Oct 2010

We'll look forward to it. :)

~JK

hqi1321 · 30 Oct 2010

So far it seems to have worked. I left it on for 24 hours and no restart. I can't believe it was ZA at the root of the problem, thought it must've been hardware related. Thanks for that speedy quick solution John! Finally after 2 months ^.^

Jonathan_King · 30 Oct 2010

Thanks for the report hqi1321, I'm glad it's all sorted out.

ZoneAlarm has a long history of causing BSODs. If you're interested, here's a big list of ZA BSODs

Code:

[SOLVED] Vista windows update hangs - Tech Support Forum
[SOLVED] Vista not recognising ethernet cable - Tech Support Forum
[SOLVED] BSOD Driver_IRQL_not_less_or_equal - Tech Support Forum
Tech Support Guy Forums - View Single Post - Solved: Can't seem to get rid of my BSOD!
https://www.sevenforums.com/crashes-d...ml#post1012947
https://www.sevenforums.com/crashes-d...ml#post1037349

Perhaps the makers of ZoneAlarm will fix their product someday, but until then, we must continue to ask BSOD victims to remove it.

Good luck with your machine, let us know if you need anything else.

hqi1321 · 02 Nov 2010

It restarted again. No BSOD, but I had it on for a while - pretty much all night and it woke up me a few hours ago after restarting. :-/

Jonathan_King · 02 Nov 2010

Hmm...if it happens again, upload a new BSOD report.

https://www.sevenforums.com/crashes-d...tructions.html

hqi1321 · 02 Nov 2010

I guess I should make a new thread?

Jonathan_King · 02 Nov 2010

It's okay, just post in this one.

random BSOD, restarts for the past 2 months

random BSOD, restarts for the past 2 months

It happened again