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Windows 7: BSOD on new pc, need help please

31 Oct 2010   #1
1way

Windows 7 Home Premium 64bit
 
 
BSOD on new pc, need help please

Hi just build a new pc 2 days ago and after installing windows update, I keep getting BSOD without apparent reason. My system is installed on the SSD. Please help me as it is very frustrating when a new pc doesn't work!

These are the messages I get when I restart windows (sometimes need to restart several times to get a successful boot)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF88003193738
BCP3: FFFFF88003192FA0
BCP4: FFFFF8800131044A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\103010-21996-01.dmp
C:\Windows\Temp\WER-23696-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

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C:\Windows\system32\en-US\erofflps.txt
===============================================
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA8002053F50
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\103110-17518-01.dmp
C:\Users\Wayne\AppData\Local\Temp\WER-19219-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

===============================================

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA80007E1B90
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\103110-12433-01.dmp
C:\Users\Wayne\AppData\Local\Temp\WER-15022-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


My parts are:
Samsung SpinPoint F3 HD103SJ 32MB 1TB 3.5 inch S-ATA hard disk drive Scythe Mugen II Rev. B CPU coolers
Intel Core i5 760 2.8GHz Socket 1156 Box CPUs
Corsair XMS3 DDR3 PC12800/1600MHz CL9 2x2GB
Samsung SH-S223C DVD burners
Sapphire Radeon HD5670 HDMI DisplayPort 512MB
Antec Three Hundred Midi tower chassis
Asus P7P55D-E LX Motherboards
Microsoft Windows 7 Home Premium Eng (64-bit OEM)
Corsair CMPSU-400CX 400W Power supply units
OCZ Vertex 2 E Series SATA II 2.5" SSD 60GB


My System SpecsSystem Spec
.
31 Oct 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome to SevenForums!

Since the machine is new, I'm going to assume you have a NETGEAR WNDA3100 v2. Install these drivers for it: Answer

If you have the older v1, install these ones instead: Answer

Did you install the drivers from the installation CD? If so, that may be the problem.

Uninstall Avira, and replace it with Microsoft Security Essentials. Many errors are reported by Windows about it.

http://www.microsoft.com/security_essentials

If the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 15:59:35.635 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:46.039
BugCheck 1A, {41790, fffffa8002053f50, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339c8 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  WerFault.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 07:48:28.775 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:03.180
BugCheck 24, {1904fb, fffff88003193738, fffff88003192fa0, fffff8800131044a}
Probably caused by : Ntfs.sys ( Ntfs!EfsCleanup+1a )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 07:44:40.730 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:55.134
BugCheck 1A, {41790, fffffa80014717a0, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  drvinst.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 07:41:28.187 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:50.218
BugCheck 1A, {41790, fffffa8000e417a0, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  dllhost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 07:39:33.737 2010 (UTC - 4:00)
System Uptime: 0 days 0:13:03.627
BugCheck 1A, {41790, fffffa8001ab3dd0, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339c8 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  chrome.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 07:25:27.697 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:53.102
BugCheck 1A, {41790, fffffa8001465650, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  WerFault.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 30 07:23:34.430 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:35.460
BugCheck 1000007E, {ffffffffc0000094, fffff80002bc8548, fffff880031bd9f8, fffff880031bd260}
Probably caused by : ntkrnlmp.exe ( nt!CmpDereferenceKeyControlBlock+5c )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
31 Oct 2010   #3
1way

Windows 7 Home Premium 64bit
 
 

Thank you very much Jonathan for the fast reply.

My WNDA3100 is v1 and I got its driver from the net, so maybe it was a wrong one.

I have followed your instructions to install a new driver and uninstalled Avira, Hopefully that will solve the problem.

Will see how it goes and report back.
My System SpecsSystem Spec
.

31 Oct 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

That sounds like a plan, I hope it works!
My System SpecsSystem Spec
01 Nov 2010   #5
1way

Windows 7 Home Premium 64bit
 
 

I can feel the system is more stable now, but after I install another windows update today, it crashes again.

Is there something else needs to be taken care of?
My System SpecsSystem Spec
01 Nov 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

Hmm...I see drivers from Avira loaded in RAM, in both dumps.

If you haven't uninstalled it yet, please do so. Otherwise, try this tool to clean up the remnants: http://dlpro.antivir.com/package/rem...l-win32-en.exe

Looks like your Jumpstart drivers may be helping, but I can't get any driver links without a MSINFO32 file. One is usually included in the jcgriff2 report, but for some reason, it didn't.

For now, just try to remove Avast again, and if the BSODs persist, create a new jcgriff2 report, and upload the results.

Just an FYI, that program collects the minidumps, so you don't need to upload them separately. Doesn't hurt anything, but you can save yourself a minute or two.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov  1 03:12:15.293 2010 (UTC - 4:00)
System Uptime: 0 days 0:05:58.323
BugCheck 1A, {41790, fffffa800147c120, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  aspnet_regiis.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct 31 16:43:11.675 2010 (UTC - 4:00)
System Uptime: 0 days 0:05:26.080
BugCheck 1A, {41790, fffffa80014c5020, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  WerFault.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
02 Nov 2010   #7
1way

Windows 7 Home Premium 64bit
 
 

Hi Jonathan, my pc only/still crashes once today - it's the first start up in the morning, still locale 3081 and BCCode 1a.

I did run the AVAST remover you provided yesterday so hopefully there's nothing remained.

Please see attached jcgriff2 report, many thanks.
My System SpecsSystem Spec
02 Nov 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

I'm not sure why I mentioned Avast in my last post, I meant Avira. I still see those drivers loaded in RAM.

Just out of curiosity, where did you get the directions to run the jcgriff2 tool? Here on SevenForums, we use version 3.03. The output folder is named Windows_NT6_BSOD_jcgriff2. That's what you ran in your original post.

In your latest post, you ran a version only found on John Griffith's personal site: BSOD Kernel Dump & System File Collection - jcgriff2.com

Nothing wrong with what you did, I'm just curious. There aren't any links to that page here on SF!

The jcgriff2 log file from your first post:
Code:
 
Sun 31/10/2010     9:37:22.66 
 
v3.01 compiled EXE
And from the second:
Code:
 
Tue 02/11/2010    22:07:33.94 
 
v2.9 compiled EXE
According to MSINFO32, Avira is still found in the start menu. Does it appear in Programs and Features? If so, uninstall it.

Your Jumpstart drivers are old, and should be updated or removed. Do you know what it is, or what is using it? Do you have a phone or other wireless device attached?

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Nov  1 16:44:49.589 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:17.619
BugCheck 1A, {41790, fffffa800144ca20, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
02 Nov 2010   #9
1way

Windows 7 Home Premium 64bit
 
 

Avira was in my start menu, but not in Programs and Features.
I went to Avira's website to find the following tool to tidy up the registry:
Avira RegistryCleaner - Download

I'm not sure what jumpstart is, but seems it's a product of Atheros, and they are shown as the driver provider of WNDA3100, which I had updated as per the earlier post - do I need to find a newer driver for it?

I didn't notice I used a different jcgriff2 tool, as I just get it from one of many bookmarks I saved when I tried to figure out what's wrong with my pc.
My System SpecsSystem Spec
02 Nov 2010   #10
Jonathan_King

Windows 7 Professional x64
 
 

Try using Revo Uninstaller to remove Avira: Revo Uninstaller Pro - Uninstall Software, Remove Programs easily
My System SpecsSystem Spec
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 BSOD on new pc, need help please




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