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Windows 7: Blue Screen

10 Nov 2010   #11
CarlTR6

Windows 7 Ultimate 32 bit
 
 

That is great news about the RAM test. That means your RAM is most likely OK. Thank you for the latest dump. It provides a lot of information.

This latest crash was most like caused by Norton/Symantec, specifically the antitvirus.
Quote:
Error code A, IRQL_NOT_LESS_OR_EQUAL. Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
The dump shows two unloaded modules which means they were involved in the crash: NAVEX15.SYS and NAVEX15.SYS. Norton is a well known and documented cause of BSOD's on some Win 7 systems. Completely uninstall it using this removal tool: Tool. Do not reinstall this version of Norton; it is way obsolete and not compatible with Win7. I suggest that you download and install Microsoft Security Essentials. Make sure Windows Firewall is turned on. Do not install any third party antivirus or firewall programs until you know your system is stable.

Further, you still have outdated drivers loading on your system. These drivers are quite obsolete. One is definitely an XP driver. XP software is not going to work with Win 7 except in the XP mode.
Quote:
BHDrvx86.sys Fri Aug 15 23:24:14 2008 - Symantec Heuristics DriverSymantec - AntiVirus, Anti-Spyware, Endpoint Security, Backup, Storage Solutions

ccHPx86.sys Mon Aug 25 20:00:37 2008
-
Common Client Hash Provider Driver - Symantechttp://www.symantec.com

IDSVix86.sys Tue Aug 19 13:12:37 2008 -
part of Symantec antiviral software

irsir.sys Sat Jan 19 00:55:21 2008 -
Serial Infrared Driver, Windows Update. If you cannot update this driver, uninstall the device.

SRTSP.SYS Tue Aug 19 14:47:50 2008
- Norton drivers
SRTSPX.SYS Tue Aug 19 14:49:52 2008
SYMDNS.SYS Fri Aug 22 19:47:25 2008
SYMEFA.SYS Thu Aug 28 00:38:44 2008
SYMEVENT.SYS Mon Aug 04 19:28:32 2008
SYMFW.SYS Fri Aug 22 19:47:45 2008
SymIMv.sys Tue Aug 05 21:56:06 2008
SYMNDISV.SYS Fri Aug 22 19:49:58 2008
SYMREDRV.SYS Fri Aug 22 19:47:56 2008
SYMTDI.SYS Fri Aug 22 19:47:22 2008


TBPanel.SYS Fri Jul 26 19:01:04 2002 -
Display Control Program belongs to the software Windows (R) 2000 DDK driver by Windows (R) 2000 DDK provider (www.microsoft.com). You can try to update this from Microsoft; but I do not know of an update for it. This is XP software. I recommend that you uninstall this software
Uninstall Norton, install MSE, take care of the other obsolete drivers listed above, reboot, and let's see how your system does. Post back and let us know.


My System SpecsSystem Spec
.
10 Nov 2010   #12
Tales Of Musica

windows 7 professional 32 bit
 
 

Ok, removed nortan and sorted out the drivers.
Still BSOD, heres the dump files.
My comp is BSOD'ing more and more now and its running very slow, sometimes even before windows can boot.
I'm really at a loss here..
My System SpecsSystem Spec
10 Nov 2010   #13
Tales Of Musica

windows 7 professional 32 bit
 
 

Also, my Nan said i should add this.
My dad got me my copy of windows 7, its a disc supposed to be sold with a dell computer for reinstall only, he got it off e-bay unused and assured me it would work fine.
My computer was custome made by the factory i got it from and so is not a dell.
dose this help?
My System SpecsSystem Spec
.

10 Nov 2010   #14
Tales Of Musica

windows 7 professional 32 bit
 
 

Ok i ran driver verifier and it crashed my comp instantly and kept doing it over and over, i did a restore and managed to get back on my comp.
Heres the dump files.
My computers in a right state now, not sure how much longer it will be useable like this, the problem seems to be getting worse, soon my comp wont go long enough between BSOD before i can't use it.
My System SpecsSystem Spec
11 Nov 2010   #15
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Please read this tutorial, Run the tool and upload all of the files. We need to look at your system to try and figure out what is going on.

https://www.sevenforums.com/crashes-d...tructions.html

My System SpecsSystem Spec
11 Nov 2010   #16
Tales Of Musica

windows 7 professional 32 bit
 
 

Ok i did it again, heres the files.
My System SpecsSystem Spec
11 Nov 2010   #17
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Thanks very much.
Quote:
My dad got me my copy of windows 7, its a disc supposed to be sold with a dell computer for reinstall only, he got it off e-bay unused and assured me it would work fine.
My computer was custome made by the factory i got it from and so is not a dell.
dose this help?
This good well be the problem. Many times, manufacturers, especially of laptops, modify the stock drivers from the component makers to fit their particular system/motherboard. You most definitely have a memory corruption problem. I am going to seek the help of others on the team here.
My System SpecsSystem Spec
11 Nov 2010   #18
Tales Of Musica

windows 7 professional 32 bit
 
 

Ah, i see. Thank you, i will await your reply.
My System SpecsSystem Spec
11 Nov 2010   #19
Tales Of Musica

windows 7 professional 32 bit
 
 

I was thinking, i have an OLD OLD copy of Windows, from 2002.
Could i just install that and update it?
My System SpecsSystem Spec
11 Nov 2010   #20
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Can you post some information, specs, on your computer?

Brand and model of motherboard, processor, RAM, graphics card, HDD/SSD, monitor if a desktop, etc.

You can use Speccy or SIW to find this information.

It's likely you will need to check for the correct system drivers.
My System SpecsSystem Spec
Reply

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