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Windows 7: ntdll.dll error when trying to choose a folder for a program

03 Nov 2010   #1
morganasphalt

Windows 7 Ultimate
 
 
ntdll.dll error when trying to choose a folder for a program

Faulting application name: Terramodel.exe, version: 10.61.9.71, time stamp: 0x49b94692
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
Exception code: 0xc0000374
Fault offset: 0x000cdc9b
Faulting process id: 0xe80
Faulting application start time: 0x01cb7b7227e9945c
Faulting application path: C:\Program Files (x86)\Trimble\Terramodel\Terramodel.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 82727423-e765-11df-ba68-001d09a10118

This is the error im getting. I keep getting it whenever i try to choose a folder with a program i use. It keeps getting the this program is not responding, then it will close it out


My System SpecsSystem Spec
.
03 Nov 2010   #2
usasma
Microsoft MVP

 
 

Exception code: 0xc0000374 indicates heap corruption.
There's not much info available for troubleshooting Terramodel.

Does your system meet the specification listed here (about way down the page): http://trl.trimble.com/docushare/dsw...phl=terramodel

This article addresses checking the heap by enabling heap checking (Ctrl-h): http://trl.trimble.com/docushare/dsw...eap:corruption

Since heap issues seem to be common, I'd suggest 2 things:
- uninstall the program and then install a freshly downloaded copy.
- Kill off all open windows and all running programs (to include the system tray) before starting the program.

If it still keeps on crashing, let us know and I'll dig into it a bit more (heap corruptions are addressed in Advanced Windows Debugging by Hewardt and Pravat)
My System SpecsSystem Spec
03 Nov 2010   #3
morganasphalt

Windows 7 Ultimate
 
 

Its a fresh install of Windows. I'm going to just do a complete format tomorrow and see if it helps.

This article addresses checking the heap by enabling heap checking (Ctrl-h): http://trl.trimble.com/docushare/dsw...eap:corruption

isn't for Terramodel.

I had this working before the format. So they laptop meets the requirements.

Thanks
My System SpecsSystem Spec
.

04 Nov 2010   #4
morganasphalt

Windows 7 Ultimate
 
 

So I narrowed it down to my office install? Why would that be changing the dll on me.
My System SpecsSystem Spec
04 Nov 2010   #5
usasma
Microsoft MVP

 
 

Dunno. Try uninstalling Office (make sure that you have a record of your product key first). Then see if that fixes it. If it does, then reinstall Office.

If the error recurs, then you can presume it's not Office's fault - and that leaves the problem in Terramodel's lap.
My System SpecsSystem Spec
04 Nov 2010   #6
morganasphalt

Windows 7 Ultimate
 
 

I already did that hence why I said i narrowed it down
My System SpecsSystem Spec
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 ntdll.dll error when trying to choose a folder for a program




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