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Windows 7: BSOD BCCode 3b

04 Nov 2010   #1
Kyle1

Windows 7 Home Premium 64-bit
 
 
BSOD BCCode 3b

Hello,

I get a BSOD while trying to install Adobe Illustrator CS4. When I load the disk, I click run autoplay. As soon as I click install everything freezes and it immediately goes to the blue screen. I have installed different programs before via dvd drive and everything went ok. It Only seems to happen with this one.

I have a Toshiba a505-s6033
Windows 7 Home x64 OEM

Info

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000353C0C0
BCP3: FFFFF8800652E620
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Any and all help is much appreciated thank you.


My System SpecsSystem Spec
.
04 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kyle1 View Post
Hello,

I get a BSOD while trying to install Adobe Illustrator CS4. When I load the disk, I click run autoplay. As soon as I click install everything freezes and it immediately goes to the blue screen. I have installed different programs before via dvd drive and everything went ok. It Only seems to happen with this one.

I have a Toshiba a505-s6033
Windows 7 Home x64 OEM

Info

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000353C0C0
BCP3: FFFFF8800652E620
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Any and all help is much appreciated thank you.
These were caused by PxHlpa64.sys (part of MS movie maker app).

All of these were Bugcheck 3b

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

I suggest

1- run memtest to test your memory
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

2-re-install the video driver


When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

3-Update the drivers listed below

Code:
spldr.sys        fffff880`01b0e000    0x00008000    5/11/2009 12:56:27            0x4a0858bb    fffff880`01b06000                
amdxata.sys        fffff880`01331000    0x0000b000    5/19/2009 13:56:59            0x4a12f2eb    fffff880`01326000                
TVALZFL.sys        fffff880`02f28000    0x00007000    6/19/2009 06:05:44            0x4a3b62f8    fffff880`02f21000                
pgeffect.sys        fffff880`059ffe80    0x00006e80    6/22/2009 05:00:11            0x4a3f481b    fffff880`059f9000                
PxHlpa64.sys    PxHlpa64.sys+34d5    fffff880`0139ce00    0x0000be00    6/23/2009 19:16:35            0x4a416253    fffff880`01391000                
tos_sps64.sys        fffff880`01af8000    0x0007a000    6/24/2009 01:31:09            0x4a41ba1d    fffff880`01a7e000                
thpdrv.sys        fffff880`01b06000    0x0000c000    6/28/2009 22:02:56            0x4a4820d0    fffff880`01afa000                
Thpevm.SYS        fffff880`01af9f80    0x00001f80    6/29/2009 04:15:37            0x4a487829    fffff880`01af8000                
rimspe64.sys        fffff880`059ca000    0x00019000    7/1/2009 19:54:49            0x4a4bf749    fffff880`059b1000                
rixdpe64.sys        fffff880`05856000    0x00056000    7/4/2009 06:27:00            0x4a4f2e74    fffff880`05800000                
FwLnk.sys        fffff880`02f30000    0x00008000    7/6/2009 20:51:41            0x4a529c1d    fffff880`02f28000
Let us know if you need help


Ken
My System SpecsSystem Spec
04 Nov 2010   #3
Jonathan_King

Windows 7 Professional x64
 
 

Try updating your nVidia graphics drivers:
Code:
nvlddmkm.sys Sun Dec 06 22:29:26 2009 (4B1C7696)
NVIDIA DRIVERS 260.99 WHQL

If the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov  4 01:09:21.799 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:24.048
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Setup.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov  4 01:06:24.916 2010 (UTC - 4:00)
System Uptime: 0 days 0:24:27.165
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov  4 00:40:18.621 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:24.870
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov  4 00:28:24.634 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:46.883
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Nov  3 23:13:07.760 2010 (UTC - 4:00)
System Uptime: 0 days 4:58:48.009
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov  2 18:37:12.280 2010 (UTC - 4:00)
System Uptime: 0 days 0:26:58.529
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov  2 17:59:27.218 2010 (UTC - 4:00)
System Uptime: 0 days 0:11:52.467
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Autoplay.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspInsertProcess+40
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
.

04 Nov 2010   #4
Zeplash

Windows 7 Ultimate 32bit
 
 

Run a CHKDSK to verify stability and performance!
Just first see if its needed..."WindowsKey + R">"CMD">"CHKDSK"
My System SpecsSystem Spec
05 Nov 2010   #5
Kyle1

Windows 7 Home Premium 64-bit
 
 

Hello again,

Thanks everyone for the help. I ran memtest and let it go for 6 full passes and no errors were found. I then reinstalled my GPU driver and used driver sweeper to clean the files. Installed the most recent one.

I was wondering if I could get some help with updating the drivers zigzag has mentioned in his third step. Do I need to search for each file to update or is there a program or website that could help me out.
My System SpecsSystem Spec
05 Nov 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
www.guru3d.com/category/driversweeper/
You can also locate information about your driver using this information
Device Manager - Finding Unknown Devices
My System SpecsSystem Spec
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 BSOD BCCode 3b




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