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Windows 7: Thought BSOD was solved but i guess not.

04 Nov 2010   #1
michellewjy

windows 7
 
 
Thought BSOD was solved but i guess not.

in the previous thread i've created, https://www.sevenforums.com/crashes-debugging/115626-various-bsod-problems-winjdows-7-32-bit.html, no bsod occurred and i thought the BSOD was solved until just now when i was out, BSOD occurred again and this time the code was 0x000001A or something like that. Recently i realized that my display driver stops working properly and is resume back to its normal function frequently. Is that the cause of it? Thanks in advance for your advises.


My System SpecsSystem Spec
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04 Nov 2010   #2
usasma
Microsoft MVP

 
 

My System SpecsSystem Spec
04 Nov 2010   #3
michellewjy

windows 7
 
 

My System SpecsSystem Spec
.

04 Nov 2010   #4
kword88

windows 7 ultimate 64bit
 
 

try this utility (BlueScreenView) and see if it will tell you which driver(s) cause the blue screen.
the download link is near the bottom of the page>

Blue screen of death (STOP error) information in dump files.
My System SpecsSystem Spec
04 Nov 2010   #5
usasma
Microsoft MVP

 
 

systeminfo.txt shows that you only have 1 hotfix installed. There are a minimum of 55 available. Please visit Windows Update and get all the updates that are available. Let us know if this stops the BSOD's.

You have these issues with problem devices (from the MSINFO32 report):
Quote:
GCT WiMax Protocol Driver ROOT\LEGACY_GDMWMPRT\0000 This device is not present, is not working properly, or does not have all its drivers installed.

Bluetooth Peripheral Device BTHENUM\{8E771301-0000-1000-8000-00805F9B34FB}_VID&00010000_PID&C0D4\7&300072AA&0&001FE4E46E1D_C00000000 The drivers for this device are not installed.

Bluetooth Peripheral Device BTHENUM\{8E771401-0000-1000-8000-00805F9B34FB}_VID&00010000_PID&C0D4\7&300072AA&0&001FE4E46E1D_C00000000 The drivers for this device are not installed.
If this is deliberate, please disable the devices in your BIOS. If the BIOS doesn't have access to them, then disable them in Device Manager (if you don't want to use them). If you do want to use them, please install the drivers.

Also:
Quote:
How To Find Drivers:
It is possible that the following older drivers may be causing your problems.

As such, please either REMOVE or Update them.
DO NOT use Windows Update or the Update Driver function of Device Manager as they are not the most current versions available.
Also, DO NOT update from the PC Manufacturer's website unless the Driver Reference cited below states that you should get the drivers from the OEM.

The most common drivers are located on this page: Driver Reference
If you can't find the driver, post back and we'll see what we can do.

Here's the older drivers:
Code:

CHDRT32.sys  Thu Jun 05 19:58:38 2008 (48487DAE)
 - Conexant High Definition SmartAudio
 - Driver Reference

mdmxsdk.sys  Mon Jun 19 17:26:59 2006 (449716A3)
 - Conexant Modem Diagnostic Interface x86 Driver
 - Driver Reference

VSTAZL3.SYS  Wed Oct 15 20:30:03 2008 (48F68B0B)
 - Conexant SoftK56 Modem Driver
 - Driver Reference

AcpiVpc.sys  Sun Dec 30 03:06:39 2007 (4777518F)
 - Lenovo ACPI Virtual Power Controller
 - Driver Reference

VSTDPV3.SYS  Wed Oct 15 20:32:04 2008 (48F68B84)
 - Conexant SoftK56 Modem Driver
 - Driver Reference

VSTCNXT3.SYS Wed Oct 15 20:29:13 2008 (48F68AD9)
 - Conexant SoftK56 Modem Driver
 - Driver Reference
In the event that these things don't fix your issues, please try the following:
Quote:
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.
and then try this:
Quote:
I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
and please follow these instructions to run Driver Verifier:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY (only ran the last 3 memory dumps)
Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Thu Nov  4 08:14:46.647 2010 (UTC - 4:00)
System Uptime: 0 days 12:11:24.691
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchFilterHo
Bugcheck code 0000001A
Arguments 00041790 c080279a 0000ffff 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Wed Oct  6 02:44:22.557 2010 (UTC - 4:00)
System Uptime: 0 days 0:34:36.601
BUGCHECK_STR:  0x1a_41287
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchFilterHo
Bugcheck code 0000001A
Arguments 00041287 00000000 00000000 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Oct  4 21:19:19.967 2010 (UTC - 4:00)
System Uptime: 0 days 1:33:15.012
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
Bugcheck code 00000024
Arguments 001904fb 8d10ba28 8d10b600 82c72521
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
11 Nov 2010   #6
michellewjy

windows 7
 
 

I'm kind of confused. What devices do i have to uninstall? I'm sorry but when it comes to computer, i'm a very slow person. Can you please explain steps by step again?

Oh, BSOD AGAIN appeared and this time the code is 0x000004E
My System SpecsSystem Spec
11 Nov 2010   #7
usasma
Microsoft MVP

 
 

If you have deliberately disabled your WiMax and your Bluetooth, I suggest that you disable that in the BIOS (rather than in Windows). If not, then there's nothing to disable - just follow the rest of the instructions.
My System SpecsSystem Spec
12 Nov 2010   #8
michellewjy

windows 7
 
 

I've disabled the bluetooth device in the device manager. Does that considered as disabling it in the windows or bios? Sorry i'm kinna confused.
My System SpecsSystem Spec
12 Nov 2010   #9
usasma
Microsoft MVP

 
 

Not a problem. Disabling in Device Manager counts as doing it within Windows.
The issue is that sometimes stuff loads before Windows has a chance to disable the device - so the drivers may remain in memory.

This isn't as big a deal as the rest of the instructions are. Please follow (in particular) the instructions for Driver Verifier.
My System SpecsSystem Spec
14 Nov 2010   #10
michellewjy

windows 7
 
 

Can i ask a question? How do I update my audio system as well? Whenever I fast forward some videos using media player classic HC, there will be a screeching-like sound and it's quite annoying. I tried to go the website you suggested which is the drive reference (Driver Reference) but i don't see any download link. Yesterday when i was playing some videos, the whole computer just hangs with the screeching sound too. help please?

Oh and one more thing, by following the instructions for Driver Verifier, does it deletes or clears all my files in C Drive or D Drive? I will follow the instructions after my exams because exams are approaching. Is it important to perform driver veritier?

Sorry for the inconvenience caused.
My System SpecsSystem Spec
Reply

 Thought BSOD was solved but i guess not.




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