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Windows 7: Windows 7 Crashing at Random

05 Nov 2010   #1

Windows 7 Home Premium 64 bit
Windows 7 Crashing at Random

Hi All,

I just bought a brand new Dell Studio 15 laptop computer running Windows 7 home premium and am getting random crashes. I use the computer 7-10 hours per day and usually get 2-4 crashes per day, for no apparent reason.

Initially I was getting BSOD with bugcode USB Driver errors but this no longer happens. The computer just randomly crashes, however I can't cause the computer to crash. It seems to happen at random.

The only things that are constant when it crashes are I am running Google Chrome and my RDP connecting to my work server.

What I have done so far:

- Updated all drivers. There are no little yellow triangles beside any drivers.

- Run a variety of antivirus and antispyware including ccleaner, advanced system care, super antispyware, malware bytes and my overall virus protection is bitdefender internet security 2011 (paid version).

- Tried maintenance to auto detect and fix problems via Action Centre.

I'm not sure where to go from here. Your help is appreciated !!

Here are my full system specs, copied from the file Dell sent me when I bought the computer. Sorry, but I'm not sure what is or is not relevant so I copied everything.

Studio 15 Direct Base
Intelฎ Core? i7-740QM (1.73GHz, 4Core/8Threads, turbo boost up to 2.93Ghz, 6M cache)
Integrated Fast Ethernet 10/100/1000
Discount is only valid if the corresponding upgraded item is selected above.
Limited time offer valid until this Friday with payment. No further discounts.
34mm ExpressCard Slot, (DOES NOT SUPPORT PC CARDS)
15.6 " 720p WLED (1366x768) Display with TrueLife(TM)
IMR Chain Link Palmrest
Bezel with Integrated 2.0MP Web Cam
Chainlink Black
Shipment Mod
Regulatory Label
Directship Info Mod
E-Star(TM) Label
Break the seal sticker
Intel(R) Core(TM) i7 Label
System Drivers
System Documentation (English)
Skype Software
8GB (4GBx2) 1333MHz DDR3 SDRAM
640GB 5400RPM SATA Hard Drive
Slot Load Fixed Blu-ray BD-ROM / DVD + /-RW Combo Drive
Roxio Burn 1.0
Power Cord (ANZ)
90W AC Adapter
9-cell Lithium Ion Primary Battery
Shipment Box without Carrying Case
ATI Mobility Radeon(TM) HD 5470 - 1GB
Integrated CREATIVE Sound Blaster(R) X-Fi MB Audio Software Solution
CREATIVE Sound Blaster(R) X-Fi MB Software Kit
Dell 1520 Wireless-N Card
Dell(TM) Wireless 365 Bluetooth Module
Dell(TM) Keyboard with Touchpad (English)
System Media Kit
Windows(R) 7 Home Premium COA Label
Windows(R) 7 Label
Genuine Windows(R) 7 Home Premium 64bit (English)
Microsoft Patch for WIN7
OS Media Kit Not Included
Microsoft(R) office Starter 2010 Version
Dell(TM) Support Center (64-bit OS)
Sensible Vision FastAccess Facial Recognition Software Kit
Sensible Vision FastAccess Facial Recognition Software
Dell Connect 2.1
Dell(TM) Dock Software
Dell Welcome Note Included
Adobe Reader 9.0
Dell(TM) PC-Restore Included
Dell DataSafe Local Backup Basic
Camera Software
Camera Software Media Kit
eBay Webslice
Cyberlink PowerDVD Software for Blu-ray

My System SpecsSystem Spec
05 Nov 2010   #2

Windows 10 Pro x64, Arch Linux

My System SpecsSystem Spec
05 Nov 2010   #3

Windows 7 Home Premium 64 bit

Thanks Yowanvista. I have done so... Please find attached.

I am not getting a BSOD anymore however, my computer is just restarting seemingly without any reason.

Thanks for your assistance.
My System SpecsSystem Spec

05 Nov 2010   #4

Windows 7 x64, Windows XP SP3, Fedora


For some reason the collection application did not pick up any BSOD minidumps (it does this occasionally). Can you check C:\Windows\Minidump and upload anything you find there.

If there is nothing there and you have definitely got bluescreens then can you check the settings mentioned in this post to see if your system is set up correctly to collect dump files when it Blue Screens.

I did manage to find a bit on a few of your BSODs -

  Source: Windows Error Reporting
  Date: 2010-11-04T16:13:42.000
  Event ID: 1001
  Computer: Ciaran-PC
  Event Name: BlueScreen
  Analysis symbol: X64_0xFE_ASYNC_ADV_usbhub!UsbhHubProcessChangeWorker+ec

  Source: Windows Error Reporting
  Date: 2010-11-04T16:01:46.000
  Event ID: 1001
  Computer: Ciaran-PC
  Event Name: BlueScreen
  Analysis symbol: X64_0xFE_ASYNC_ADV_usbhub!UsbhHubProcessChangeWorker+ec

  Source: Windows Error Reporting
  Date: 2010-10-20T12:07:01.000
  Event ID: 1001
  Computer: Ciaran-PC
  Event Name: BlueScreen
  Analysis symbol: X64_0xFE_ASYNC_ADV_usbhub!UsbhHubProcessChangeWorker+ec
At least part of your problem is USB related - what do you generally have plugged in?

My System SpecsSystem Spec
07 Nov 2010   #5

Windows 7 Home Premium 64 bit

Hi revention

Thanks for the info.

I am no longer getting BSOD, however my computer is still randomly restarting.

Seems that the folder C:\Windows\Minidump is empty so I have followed the instructions in the post you referred to and enabled the minidump.

Re: what do I plug in, I almost always have a Logitech Trackman Wheel mouse plugged in.

I guess it could make sense that this is causing problems and sometimes the mouse stops working (although the fingerpad continues to work) and I have to restart the computer to get the mouse working again.

I have just today downloaded the most recent updates for the mouse so I will see if this makes any difference over the next few days...

Any other suggestions if this doesn't work?

Thanks for your help so far!
My System SpecsSystem Spec
07 Nov 2010   #6

Windows 7 x64, Windows XP SP3, Fedora

Just see how it goes with the new drivers. If you do get more BSODs then run the Blue Screen of Death (BSOD) Posting Instructions again.
My System SpecsSystem Spec
09 Nov 2010   #7

Windows 7 Home Premium 64 bit
More BSODs...

Ok, the new mouse drivers didn't fix the problem.

The last BSOD happened with a keyboard (Wyse ku8933), mouse (logitech trackball T-bb18) and external monitor (NEC Accusync LCD 52v) attached.

Note that I have had BSODs with and without the monitor and keyboard attached. It seems the common denominator is the mouse, however I have just updated the mouse drivers. Could there be another problem?

I have zipped up the files and attached.

Thanks again.
My System SpecsSystem Spec
09 Nov 2010   #8

Windows 7 x64, Windows XP SP3, Fedora


We did get a minidump this time -the usbhub.sys driver blamed again. Do you have another mouse you can use?

Try running with zero USB devices plugged in (if possible) and see what happens.



Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Nov 10 12:48:21.063 2010 (GMT+13)
System Uptime: 0 days 16:23:02.203
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
BugCheck FE, {8, 6, b, fffffa80083cd000}
Probably caused by : usbhub.sys ( usbhub+12a60 )
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`083cd000
My System SpecsSystem Spec
09 Nov 2010   #9

Windows 7 Home Premium 64 bit

Ok, thanks... I will try that and see if it keeps happening with nothing plugged in and a different mouse.

Appreciate your help!!
My System SpecsSystem Spec
09 Nov 2010   #10

Windows 7 Home Premium 64 bit

It just occurred to me that this happens quite regularly when I close the laptop and it goes into hibernate mode, although not only after hibernation.

When I open the laptop again and it comes out of hibernate it is restarting. Then when I get to desktop I says it has recovered from a serious error.

I have read through other forums that Windows 7 has some hibernation problems. Anyway to check if hibernation problems are the cause?

My System SpecsSystem Spec

 Windows 7 Crashing at Random

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