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Windows 7: Right Click Properties Crash

10 Nov 2010   #11
cstebila

Windows 7 Ultimate
 
 

Bump.

Current situation (any help is extremely appreciated): Every time I right click and click properties explorer crashes and or BSOD. The dump file is posted above (thanks Sparrow!)

I ran a chkdsk in read only mode and receive the following.

Checking file system on C: The type of the file system is NTFS. WARNING! F parameter not specified. Running CHKDSK in read-only mode. WARNING! C parameter specified. Your drive may still be corrupt even after running CHKDSK. CHKDSK is verifying files (stage 1 of 3)... The attribute length 0x1a for attribute of type 0x0 and instance tag 0x30 is too small. The minimum value is 0x44. Attribute record (48, "") from file record segment 7072 is corrupt. 110848 file records processed. File verification completed. 107 large file records processed. Errors found. CHKDSK cannot continue in read-only mode.
00B10100A3700100FCA70200000000007D0100002C0000000000000000000000

I tried running it in a non-read only mode but couldnt find the log file anywhere. Also when I try to run a sfc/scannow it crashes at 12%.


My System SpecsSystem Spec
.
10 Nov 2010   #12
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

Try to Download the Diagnostic Tool for Hard Drive vendor and run the Diagnostic and see if that picks up something. More likely it might be a bad Hard drive.

Hope this helps,
Captain
My System SpecsSystem Spec
10 Nov 2010   #13
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Capt. Jack

Right here.
WD Support > Downloads > WD Scorpio & AV-25 > WD Scorpio Blue

Do not select the WRITE ZEROS test. It will erase everything. Run the Quick Test first in instruction list.
Then let us know results then you can go to Extended Test if Capt. Jack wants.

Sound good Capt. Jack?

WD website.
Quote:
Instructions


  1. Download the Windows Data Lifeguard Diagnostics, WinDlg_122.zip
  2. Extract and run the program, WinDlg.exe. If running Windows Vista, you will need to Right-Click on the WinDlg.exe file and choose to Run As Administrator.
  3. Read and accept the license agreement to continue.
  4. On the main program screen, there are two windows. In the top window, you will see the drives in your system, that are available for testing. The model number, serial number, and capacity of each drive will be displayed. In the bottom window, the partition information for the selected drive will be displayed.
  5. Highlight the drive and select the icon on the top row to test or run SMART status.
  6. The DLGDIAG - Select an Option window appears.
  7. You will see the following options:
    • QUICK TEST - performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive.
    • EXTENDED TEST - performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive.
    • WRITE ZEROS - writes zeros to the drive with options of Full Erase and Quick Erase. File system and data will be lost.
    • VIEW TEST RESULT - displays the latest test results.
  8. Select the test you wish to perform and click the Start button.
  9. When the test completes, you will be notified with a pass/fail message. Click the Close button.
My System SpecsSystem Spec
.

10 Nov 2010   #14
cstebila

Windows 7 Ultimate
 
 

Upon opening Western Digital's Diagnostic Application the user interface shows I have a drive the passes "SMART Status."

http://img.photobucket.com/albums/v1...g?t=1289437136


However upon running the program's "Quick Test" the drive does not pass, and the following reason is given:

http://img.photobucket.com/albums/v1...g?t=1289437118

Whats even weirder is I marked both my partitions (volumes?) as dirty and ran a chkdsk, and the results are below. This time around it doesn't seem it found any problems?


Checking file system on C:
The type of the file system is NTFS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
110848 file records processed. File verification completed.
159 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
152692 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
110848 file SDs/SIDs processed. Cleaning up 86 unused index entries from index $SII of file 0x9.
Cleaning up 86 unused index entries from index $SDH of file 0x9.
Cleaning up 86 unused security descriptors.
Security descriptor verification completed.
20923 data files processed. CHKDSK is verifying Usn Journal...
36886920 USN bytes processed. Usn Journal verification completed.
Windows has checked the file system and found no problems.

86960127 KB total disk space.
53903444 KB in 74069 files.
42804 KB in 20924 indexes.
0 KB in bad sectors.
216259 KB in use by the system.
65536 KB occupied by the log file.
32797620 KB available on disk.

4096 bytes in each allocation unit.
21740031 total allocation units on disk.
8199405 allocation units available on disk.

Internal Info:
00 b1 01 00 1b 73 01 00 c1 ae 02 00 00 00 00 00 .....s..........
78 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 x...,...........
00 00 00 00 00 00 00 00 00 00 06 00 e0 6d 10 00 .............m..

Windows has finished checking your disk.
Please wait while your computer restarts.


other volume scan

Checking file system on D:
The type of the file system is NTFS.
Volume label is me.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
49408 file records processed. File verification completed.
247 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
58716 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
49408 file SDs/SIDs processed. Security descriptor verification completed.
4655 data files processed. CHKDSK is verifying Usn Journal...
36901472 USN bytes processed. Usn Journal verification completed.
Windows has checked the file system and found no problems.

401319764 KB total disk space.
321255556 KB in 42141 files.
23392 KB in 4656 indexes.
0 KB in bad sectors.
163956 KB in use by the system.
65536 KB occupied by the log file.
79876860 KB available on disk.

4096 bytes in each allocation unit.
100329941 total allocation units on disk.
19969215 allocation units available on disk.

Internal Info:
00 c1 00 00 d9 b6 00 00 ad 42 01 00 00 00 00 00 .........B......
ff 64 00 00 00 00 00 00 00 00 00 00 00 00 00 00 .d..............
11 00 00 00 00 00 00 00 03 00 00 00 00 00 00 00 ................




Thanks again for keeping up with this guys, to sum up

1.) Crash or BSOD when right clicking anything and clicking properties
2.) Crash or BSOD when right clicking "Computer" on Win 7 Start-Menu
3.) Hard Drive "Passes" but then turns out not too pass
4.) chkdsk finds something wrong when in read-only mode, but when volumes are marked dirty and chkdsk runs, nothing is seemingly found


I really didn't want to have to re-install Win 7, as I've done it some 4 times already in the past, but I can do it again... just was really hoping that was a last option.
My System SpecsSystem Spec
10 Nov 2010   #15
LiquidSnak

W7 Professional x64
 
 

Well, I believe that you have a hardware issue. The drive seems to be going out, so I recommend backing up important files. After this is done, I would give a repair installation a try, since it cannot hurt anything. If that fails, your drive might need replacing.
My System SpecsSystem Spec
10 Nov 2010   #16
cstebila

Windows 7 Ultimate
 
 

Bump, anyone else any idea?
My System SpecsSystem Spec
10 Nov 2010   #17
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

The test doesn't look good. I'm no hardware expert i looked about this error this is what i found. Try running MHDD This software can make precise diagnostic of the mechanical part of a drive, view SMART attributes, perform Low-level format, bad sector repair, different tests and tens of other functions HDDGURU: MHDD that also fails then If the drive is under warranty I would definitely RMA it.

Hope this helps,
Captain
My System SpecsSystem Spec
11 Nov 2010   #18
cstebila

Windows 7 Ultimate
 
 

Thanks Capt.Jack.Sparrow will run this tomorrow morning! Also Rep added
My System SpecsSystem Spec
11 Nov 2010   #19
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by cstebila View Post
edit: Sorry give me a bit, I'm going to backup my files first.

I hope have all of your important data backed up.

If there is anything you want to keep on that HDD, backup or save it now.

Data Lifeguard Diagnostic Utility

Page: DLGDIAG FOR DOS – 15
Quote:
Error/Status Codes
Go to support.wdc.com for further information on many of the error codes listed below as well
as error codes from previous versions of Data Lifeguard Diagnostics.
If you encounter the same error code more than once after restesting, create an RMA
(see “Enter & Print RMA Information” on page 14).
Quote:
Quick Test — performs a quick S.M.A.R.T. self-test to gather and verify the Data
Lifeguard information contained on the drive.
Knowledge Base Diagnostic Error Codes
Quote:
0001 - 0008, 0015 SMART Error
Self Monitoring, Analysis, and Reporting Technology (SMART) Error returned during SMART Status/Self Test Command. The drive is defective.
Status: Replace Drive
Your error was 07 (0007)


What is S.M.A.R.T. and S.M.A.R.T. failure?
Quote:
Note: A S.M.A.R.T. failure indicates that your drive is at risk for imminent failure. If your drive has failed S.M.A.R.T. and you are still able to access your data WD recommends backing up your data as quickly as possible. Once backed up, you should replace your drive.
Frequently Asked Questions

I hope it's still under warranty.
My System SpecsSystem Spec
13 Nov 2010   #20
cstebila

Windows 7 Ultimate
 
 

big update: If you remember every time I right click anything, and click properties my computer will either crash or get a BSOD. When checking dump files, etc, it looked like the problem was the hard drive.

However, while backing up my files, I did a right click on my External Hard Drive, right clicked, and clicked "properties," and Windows crashed again. Could this mean, that its potentially not a problem with my internal drive, since it replicated itself on my external?

I'm going to try and find a good freeware virus scanner and see what comes up. Any thoughts on this new development is extremely appreciated!

Thanks guys,

Camaren
My System SpecsSystem Spec
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