Random BSOD - unable to find cause


  1. chrisw1
    Posts : 3
    Windows 7 Ultimate x64
       New #1

    Random BSOD - unable to find cause


    Hope you can help with this...

    Installed Windows 7 Ultimate x64 version a few months back and have had random BSOD since then. Sometimes twice a day, then not for 2 weeks. It's always random, quite often when the laptop is just on but not being used.

    The laptop originally came with Vista Business 32bit which was a hog, CPU always over 20%, HDD always active etc. but as the hardware supports 64 bit I installed this version to also use the full 4GB Ram.

    Dell XPS M1530, 4GB Ram, T7500 2.2GHz CPU, 500GB Seagate Momentus HDD

    Any help will be much appreciated!

    Chris
      My Computer
    Quote Quote

  3. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #2

    HI Chris; welcome to the forum. Sorry you are having problems. I looked at three of your dumps and all three directly blame snapman.sys, an Acronis driver. I also notice that you have Acronis loading at startup. Completely uninstall Acronis.
    Probably caused by : snapman.sys
    Error code B8, Usual causes: Device driver
    Code:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e5ae50
Debug session time: Sat Nov  6 12:04:12.164 2010 (GMT-4)
System Uptime: 1 days 5:46:24.037
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
.........................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {fffffa8003eb8890, fffffa8003d96750, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

ATTEMPTED_SWITCH_FROM_DPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: fffffa8003eb8890, Original thread which is the cause of the failure
Arg2: fffffa8003d96750, New thread
Arg3: 0000000000000000, Stack address of the original thread
Arg4: 0000000000000000

Debugging Details:
------------------


FAULTING_THREAD:  fffffa8003eb8890

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xB8

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002c94992 to fffff80002c935da

STACK_TEXT:  
fffff800`043b5490 fffff800`02c94992 : 00000000`00000000 fffffa80`03eb8890 00000000`00000000 fffff800`02d308b4 : nt!KiSwapContext+0x7a
fffff800`043b55d0 fffff800`02c96cff : 00000000`00000000 00000000`ffffffff 0000000f`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff800`043b5660 fffff880`01dc0e71 : fffff880`01dd3100 fffff880`00000000 00000000`00000000 fffff800`02e0a000 : nt!KeWaitForSingleObject+0x19f
fffff800`043b5700 fffff880`01dd3100 : fffff880`00000000 00000000`00000000 fffff800`02e0a000 fffff800`02e07e80 : snapman+0x18e71
fffff800`043b5708 fffff880`00000000 : 00000000`00000000 fffff800`02e0a000 fffff800`02e07e80 fffff880`01dd3140 : snapman+0x2b100
fffff800`043b5710 00000000`00000000 : fffff800`02e0a000 fffff800`02e07e80 fffff880`01dd3140 fffffa80`045ed608 : 0xfffff880`00000000


STACK_COMMAND:  .thread 0xfffffa8003eb8890 ; kb

FOLLOWUP_IP: 
snapman+18e71
fffff880`01dc0e71 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  snapman+18e71

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: snapman

IMAGE_NAME:  snapman.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45265d99

FAILURE_BUCKET_ID:  X64_0xB8_snapman+18e71

BUCKET_ID:  X64_0xB8_snapman+18e71

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`04760000 fffff880`0479e000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00eed000 fffff880`00f44000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`0426f000 fffff880`0427a000   AegisP   AegisP.sys   Thu Jul 12 15:57:49 2007 (469687BD)
fffff880`08b37000 fffff880`08b77000   afcdp    afcdp.sys    Tue Mar 23 11:07:10 2010 (4BA8D91E)
fffff880`04041000 fffff880`040cb000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04fa9000 fffff880`04fbf000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`0137b000 fffff880`01386000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`04f09000 fffff880`04f3e000   Apfiltr  Apfiltr.sys  Fri Apr 18 09:56:53 2008 (4808A8A5)
fffff880`0957a000 fffff880`09585000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`0133d000 fffff880`01346000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01346000 fffff880`01370000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00fb5000 fffff880`00fc1000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`03e73000 fffff880`03e7a000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`04325000 fffff880`04336000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`082c8000 fffff880`082e6000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00760000 fffff960`00787000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`03e13000 fffff880`03e3d000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00d08000 fffff880`00dc8000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01073000 fffff880`010a3000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00caa000 fffff880`00d08000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04f74000 fffff880`04f78500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00fac000 fffff880`00fb5000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`04f82000 fffff880`04f92000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`0505f000 fffff880`0506d000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`04284000 fffff880`04307000   csc      csc.sys      Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`04307000 fffff880`04325000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`041f0000 fffff880`041ff000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01c00000 fffff880`01c16000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`05190000 fffff880`051b2000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`0506d000 fffff880`05080000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`03ecf000 fffff880`03ff7000   dump_iaStor dump_iaStor.sys Wed Apr 25 14:43:17 2007 (462FA145)
fffff880`05053000 fffff880`0505f000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`10eab000 fffff880`10f9f000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`10f9f000 fffff880`10fe5000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`08b01000 fffff880`08b37000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`013d2000 fffff880`013e6000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01386000 fffff880`013d2000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`015f1000 fffff880`015fb000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01a3a000 fffff880`01a74000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0168b000 fffff880`016d5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04f67000 fffff880`04f74000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`031f9000 fffff800`03242000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`083da000 fffff880`083e6000   hcmon    hcmon.sys    Sun Aug 01 13:52:52 2010 (4C55B474)
fffff880`10211000 fffff880`10235000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`08200000 fffff880`082c8000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`01ded000 fffff880`01df6000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04eeb000 fffff880`04f09000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01215000 fffff880`0133d000   iaStor   iaStor.sys   Wed Apr 25 14:43:17 2007 (462FA145)
fffff880`0112f000 fffff880`01137000   intelide intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`0435c000 fffff880`04372000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`04f4d000 fffff880`04f5c000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00ba0000 fffff800`00baa000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04400000 fffff880`04443000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`015c6000 fffff880`015e0000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`051b2000 fffff880`051b7200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`016d5000 fffff880`016ea000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`051c6000 fffff880`051e9000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c52000 fffff880`00c96000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`04f9a000 fffff880`04fa9000   modem    modem.sys    Mon Jul 13 20:10:48 2009 (4A5BCD08)
fffff880`095d8000 fffff880`095e6000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04f3e000 fffff880`04f4d000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`01147000 fffff880`01161000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03e3d000 fffff880`03e6a000   MpFilter MpFilter.sys Sat Mar 20 01:58:08 2010 (4BA463F0)
fffff880`08af1000 fffff880`08b01000   MpNWMon  MpNWMon.sys  Sat Mar 20 01:58:00 2010 (4BA463E8)
fffff880`08372000 fffff880`0838a000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`0838a000 fffff880`083b7000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`00c00000 fffff880`00c4e000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`083b7000 fffff880`083da000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`01370000 fffff880`0137b000   msahci   msahci.sys   Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01a74000 fffff880`01a7f000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f4d000 fffff880`00f57000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01161000 fffff880`011bf000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`041e5000 fffff880`041f0000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01ddb000 fffff880`01ded000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`016ee000 fffff880`017e0000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04fe3000 fffff880`04fef000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`08347000 fffff880`0835a000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`04e00000 fffff880`04e2f000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`050da000 fffff880`050ef000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`0414a000 fffff880`04159000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`040cb000 fffff880`04110000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`04449000 fffff880`04760000   NETw4v64 NETw4v64.sys Wed Sep 26 09:19:03 2007 (46FA5C47)
fffff880`01bd3000 fffff880`01be4000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`041d9000 fffff880`041e5000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c1d000 fffff800`031f9000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01423000 fffff880`015c6000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`03e6a000 fffff880`03e73000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`10ea9000 fffff880`10eaa180   nvBridge nvBridge.kmd Mon Jun 07 18:07:11 2010 (4C0D6D8F)
fffff880`1023b000 fffff880`10ea8c80   nvlddmkm nvlddmkm.sys Mon Jun 07 18:16:55 2010 (4C0D6FD7)
fffff880`043c8000 fffff880`043fa000   NWADIenum NWADIenum.sys Thu Mar 01 15:54:39 2007 (45E73D8F)
fffff880`0941f000 fffff880`09438400   nwdelmdm nwdelmdm.sys Tue Nov 28 16:49:57 2006 (456CAF05)
fffff880`09439000 fffff880`09452400   nwdelser nwdelser.sys Tue Nov 28 16:49:57 2006 (456CAF05)
fffff880`082f4000 fffff880`08347000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`04124000 fffff880`0414a000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f97000 fffff880`00fac000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`09453000 fffff880`0945f000   PCASp50a64 PCASp50a64.sys Tue Nov 28 21:45:19 2006 (456CF43F)
fffff880`00f57000 fffff880`00f8a000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01137000 fffff880`01147000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`015e0000 fffff880`015f1000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`09005000 fffff880`090ab000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`05153000 fffff880`05190000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c96000 fffff880`00caa000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`04fbf000 fffff880`04fe3000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04e2f000 fffff880`04e4a000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04e4a000 fffff880`04e6b000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04e6b000 fffff880`04e85000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`04188000 fffff880`041d9000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`04fef000 fffff880`04ffa000   rdpbus   rdpbus.sys   Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`03ebd000 fffff880`03ec6000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03ec6000 fffff880`03ecf000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01c24000 fffff880`01c2d000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01a00000 fffff880`01a3a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`047be000 fffff880`047d3000   rimmpx64 rimmpx64.sys Wed Feb 20 20:24:19 2008 (47BCD2C3)
fffff880`04e85000 fffff880`04e8c680   RimSerial_AMD64 RimSerial_AMD64.sys Tue Jan 09 11:50:11 2007 (45A3C7C3)
fffff880`047d3000 fffff880`047ea000   rimspx64 rimspx64.sys Thu Jul 26 07:33:52 2007 (46A886A0)
fffff880`04e94000 fffff880`04eeb000   rixdpx64 rixdpx64.sys Fri Jul 27 06:45:50 2007 (46A9CCDE)
fffff880`04f92000 fffff880`04f9a000   RootMdm  RootMdm.sys  Mon Jul 13 20:10:47 2009 (4A5BCD07)
fffff880`0835a000 fffff880`08372000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`0479e000 fffff880`047be000   sdbus    sdbus.sys    Fri Oct 09 22:41:20 2009 (4ACFF450)
fffff880`090ab000 fffff880`090b6000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`01da8000 fffff880`01ddb000   snapman  snapman.sys  Fri Oct 06 09:43:53 2006 (45265D99)
fffff880`01da0000 fffff880`01da8000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`094e4000 fffff880`0957a000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`0910b000 fffff880`09172000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`090b6000 fffff880`090e3000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`050ef000 fffff880`05153000   stwrt64  stwrt64.sys  Fri Feb 15 17:37:25 2008 (47B61425)
fffff880`04ffa000 fffff880`04ffb480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01800000 fffff880`019fd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`090e3000 fffff880`090f5000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`01be4000 fffff880`01bf1000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`01c34000 fffff880`01da0000   tdrpm258 tdrpm258.sys Tue Oct 20 03:39:53 2009 (4ADD6949)
fffff880`017e0000 fffff880`017fe000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`04174000 fffff880`04188000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff880`01a8e000 fffff880`01b77000   timntr   timntr.sys   Tue Sep 29 09:36:57 2009 (4AC20D79)
fffff960`00580000 fffff960`0058a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`04336000 fffff880`0435c000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`047ea000 fffff880`047fc000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`09400000 fffff880`0941d000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`0941d000 fffff880`0941ef00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`10200000 fffff880`10211000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`05080000 fffff880`050da000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04372000 fffff880`043c8000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`10fe5000 fffff880`10ff2000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00f8a000 fffff880`00f97000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`03e7a000 fffff880`03e88000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`03e88000 fffff880`03ead000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`083e6000 fffff880`083fe000   vmci     vmci.sys     Sun Aug 01 13:21:17 2010 (4C55AD0D)
fffff880`04f5c000 fffff880`04f67000   VMkbd    VMkbd.sys    Sun Aug 01 14:42:49 2010 (4C55C029)
fffff880`04265000 fffff880`0426f000   VMNET    VMNET.SYS    Mon Aug 10 08:04:50 2009 (4A800CE2)
fffff880`10ff2000 fffff880`10ffa000   vmnetadapter vmnetadapter.sys Mon Aug 10 08:04:53 2009 (4A800CE5)
fffff880`04021000 fffff880`04031000   vmnetbridge vmnetbridge.sys Mon Aug 10 08:05:58 2009 (4A800D26)
fffff880`090f5000 fffff880`090ff000   vmnetuserif vmnetuserif.sys Sun Aug 01 14:07:24 2010 (4C55B7DC)
fffff880`01b77000 fffff880`01b87000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`08a1b000 fffff880`08af1000   vmx86    vmx86.sys    Sun Aug 01 15:30:08 2010 (4C55CB40)
fffff880`00fc1000 fffff880`00fd6000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`010d3000 fffff880`0112f000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`01b87000 fffff880`01bd3000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`090ff000 fffff880`0910b000   vstor2_ws60 vstor2-ws60.sys Tue Apr 27 19:16:25 2010 (4BD77049)
fffff880`04159000 fffff880`04174000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`03ead000 fffff880`03ebd000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e3a000 fffff880`00ede000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ede000 fffff880`00eed000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0411b000 fffff880`04124000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00080000 fffff960`0038f000   win32k   win32k.sys   Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`051e9000 fffff880`051fa000   WinUSB   WinUSB.sys   Mon Jul 13 20:06:28 2009 (4A5BCC04)
fffff880`04f79000 fffff880`04f82000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f44000 fffff880`00f4d000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`04110000 fffff880`0411b000   ws2ifsl  ws2ifsl.sys  Mon Jul 13 20:10:33 2009 (4A5BCCF9)
fffff880`04000000 fffff880`04021000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`011bf000 fffff880`011f0000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)
fffff880`04200000 fffff880`04265000   yk62x64  yk62x64.sys  Mon Sep 28 04:19:31 2009 (4AC07193)

Unloaded modules:
fffff880`095a2000 fffff880`095a4000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09585000 fffff880`095a2000   usbccgp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`095a4000 fffff880`095be000   nwdelmdm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`095be000 fffff880`095d8000   nwdelser.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`094c0000 fffff880`094ce000   monitor.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0948a000 fffff880`0948c000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0946d000 fffff880`0948a000   usbccgp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0948c000 fffff880`094a6000   nwdelmdm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`094a6000 fffff880`094c0000   nwdelser.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0945f000 fffff880`0946d000   monitor.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0941d000 fffff880`0941f000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09400000 fffff880`0941d000   usbccgp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0941f000 fffff880`09439000   nwdelmdm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09439000 fffff880`09453000   nwdelser.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`095d8000 fffff880`095e6000   monitor.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`095a2000 fffff880`095a4000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09585000 fffff880`095a2000   usbccgp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`095a4000 fffff880`095be000   nwdelmdm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`095be000 fffff880`095d8000   nwdelser.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`094c2000 fffff880`094d0000   monitor.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0948c000 fffff880`0948e000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0946f000 fffff880`0948c000   usbccgp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0948e000 fffff880`094a8000   nwdelmdm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`094a8000 fffff880`094c2000   nwdelser.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09461000 fffff880`0946f000   monitor.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0942b000 fffff880`0942d000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0940e000 fffff880`0942b000   usbccgp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0942d000 fffff880`09447000   nwdelmdm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09447000 fffff880`09461000   nwdelser.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09400000 fffff880`0940e000   monitor.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09585000 fffff880`095f6000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0501d000 fffff880`0501f000   USBD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`05000000 fffff880`0501d000   usbccgp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0501f000 fffff880`05039000   nwdelmdm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`05039000 fffff880`05053000   nwdelser.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`051b8000 fffff880`051c6000   monitor.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01c16000 fffff880`01c24000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03ed4000 fffff880`03ffc000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03e00000 fffff880`03e13000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`051b8000 fffff880`051c9000   WinUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`051c9000 fffff880`051fa000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    I find outdated drivers loading on your system. Those in red font are really obsolete. Old drivers can and do cause BSOD's. Update the following drivers.
    AegisP.sys Thu Jul 12 15:57:49 2007 - AEGISP.SYS is related to AEGIS Client 3.4.0.1. Meetinghouse Data Comm or Cisco http://www.cisco.com

    Apfiltr.sys Fri Apr 18 09:56:53 2008     - Alps pointing device OEM - none at http://www.alps.com.If you cannot find an updated driver, uninstall this device.

    iaStor.sys Wed Apr 25 14:43:17 2007 - Intel Storage drivers http://downloadcenter.intel.com/Default.aspx

    NETw4v64.sys Wed Sep 26 09:19:03 2007     - Intel Wireless WiFi Link Driver http://downloadcenter.intel.com/Default.aspx

    NWADIenum.sys Thu Mar 01 15:54:39 2007 - Novaltel NWADI Bus Enumerator Distributors: North America

    nwdelmdm.sys Tue Nov 28 16:49:57 2006 - Dell Wireless 5700 TELUS Mobile Broadband (CDMA EV-DO) Mini-Card

    nwdelser.sys Tue Nov 28 16:49:57 2006 - Dell-Wireless-5700-Mobile-Broadband-(CDMA-EV-DO)-Minicard-Status-Port

    PCASp50a64.sys Tue Nov 28 21:45:19 2006 - PCAUSA NDIS 5.0 SPR Protocol Driver (AMD64) - PCAUSA RawetherPCAUSA - Product Support

    rimmpx64.sys Wed Feb 20 20:24:19 2008 - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com

    RimSerial_AMD64.sys Tue Jan 09 11:50:11 2007 - Virtual Serial Port driver for Blackberry Research In Motion - Products

    rimspx64.sys Thu Jul 26 07:33:52 2007     - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com

    rixdpx64.sys Fri Jul 27 06:45:50 2007 - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com

    snapman.sys Fri Oct 06 09:43:53 2006 - Acronis True Image Snapshot Manager driver http://www.acronis.com
    uninstall or purchase a new copy

    stwrt64.sys Fri Feb 15 17:37:25 2008 - SigmaTel High Definition Audio Codec OEM - none at Freescale Search
    How to find drivers -
    - I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
    The drivers dated 2006 and 2007 are XP drivers. XP software and hardware are not going to work with Win7. You should uninstall any software that is XP software.
    Last edited by CarlTR6; 06 Nov 2010 at 14:52.
      My Computer
    Quote Quote

  4. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #3

    chrisw1 said:
    Hope you can help with this...

    Installed Windows 7 Ultimate x64 version a few months back and have had random BSOD since then. Sometimes twice a day, then not for 2 weeks. It's always random, quite often when the laptop is just on but not being used.

    The laptop originally came with Vista Business 32bit which was a hog, CPU always over 20%, HDD always active etc. but as the hardware supports 64 bit I installed this version to also use the full 4GB Ram.

    Dell XPS M1530, 4GB Ram, T7500 2.2GHz CPU, 500GB Seagate Momentus HDD

    Any help will be much appreciated!

    Chris

    These were almost all caused by NETw4v64.sys your Intel wireless driver. ( It is 3+ years old.) and Snapman.sys (Acronis)

    I would update the wifi driver and remove (or update) acronis.

    Analysis
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\110610-23727-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e5ae50
Debug session time: Sat Nov  6 12:04:12.164 2010 (GMT-4)
System Uptime: 1 days 5:46:24.037
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
.........................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000B8, {fffffa8003eb8890, fffffa8003d96750, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+18e71 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

ATTEMPTED_SWITCH_FROM_DPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: fffffa8003eb8890, Original thread which is the cause of the failure
Arg2: fffffa8003d96750, New thread
Arg3: 0000000000000000, Stack address of the original thread
Arg4: 0000000000000000

Debugging Details:
------------------


FAULTING_THREAD:  fffffa8003eb8890

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xB8

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002c94992 to fffff80002c935da

STACK_TEXT:  
fffff800`043b5490 fffff800`02c94992 : 00000000`00000000 fffffa80`03eb8890 00000000`00000000 fffff800`02d308b4 : nt!KiSwapContext+0x7a
fffff800`043b55d0 fffff800`02c96cff : 00000000`00000000 00000000`ffffffff 0000000f`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff800`043b5660 fffff880`01dc0e71 : fffff880`01dd3100 fffff880`00000000 00000000`00000000 fffff800`02e0a000 : nt!KeWaitForSingleObject+0x19f
fffff800`043b5700 fffff880`01dd3100 : fffff880`00000000 00000000`00000000 fffff800`02e0a000 fffff800`02e07e80 : snapman+0x18e71
fffff800`043b5708 fffff880`00000000 : 00000000`00000000 fffff800`02e0a000 fffff800`02e07e80 fffff880`01dd3140 : snapman+0x2b100
fffff800`043b5710 00000000`00000000 : fffff800`02e0a000 fffff800`02e07e80 fffff880`01dd3140 fffffa80`045ed608 : 0xfffff880`00000000


STACK_COMMAND:  .thread 0xfffffa8003eb8890 ; kb

FOLLOWUP_IP: 
snapman+18e71
fffff880`01dc0e71 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  snapman+18e71

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: snapman

IMAGE_NAME:  snapman.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45265d99

FAILURE_BUCKET_ID:  X64_0xB8_snapman+18e71

BUCKET_ID:  X64_0xB8_snapman+18e71

Followup: MachineOwner
---------
    Other old (really old) drivers
    Code:
    snapman.sys        fffff880`01df4000    0x00033000    10/6/2006 09:43:53            0x45265d99    fffff880`01dc1000                ACRONIS
nwdelmdm.sys        fffff880`0a9a5400    0x00019400    11/28/2006 17:49:57            0x456caf05    fffff880`0a98c000                
nwdelser.sys        fffff880`0a9ce400    0x00019400    11/28/2006 17:49:57            0x456caf05    fffff880`0a9b5000                
NWADIenum.sys        fffff880`04c7a000    0x00032000    3/1/2007 16:54:39            0x45e73d8f    fffff880`04c48000                
OEM02Vfx.sys        fffff880`07efd000    0x00009000    3/5/2007 06:55:47            0x45ebf733    fffff880`07ef4000                
dump_iaStor.sys        fffff880`03f5d000    0x00128000    4/25/2007 14:43:17            0x462fa145    fffff880`03e35000                
iaStor.sys        fffff880`0112a000    0x00128000    4/25/2007 14:43:17            0x462fa145    fffff880`01002000                
AegisP.sys        fffff880`07e3c000    0x0000b000    7/12/2007 15:57:49            0x469687bd    fffff880`07e31000                
rimspx64.sys        fffff880`047d0000    0x00017000    7/26/2007 07:33:52            0x46a886a0    fffff880`047b9000                
rixdpx64.sys        fffff880`0435c000    0x00057000    7/27/2007 06:45:50            0x46a9ccde    fffff880`04305000                
NETw4v64.sys    NETw4v64.sys+17ba7    fffff880`04746000    0x0030b000    8/8/2007 11:31:12            0x46b9e1c0    fffff880`0443b000                
OEM02Dev.sys        fffff880`07ef3180    0x00041180    10/10/2007 22:29:24            0x470d8a84    fffff880`07eb2000                
stwrt64.sys        fffff880`04d71000    0x00064000    2/15/2008 18:37:25            0x47b61425    fffff880`04d0d000                
rimmpx64.sys        fffff880`047b9000    0x00015000    2/20/2008 21:24:19            0x47bcd2c3    fffff880`047a4000                
Apfiltr.sys        fffff880`04435000    0x00035000    4/18/2008 09:56:53            0x4808a8a5    fffff880`04400000

    Edit: SORRY CARL
      My Computer
    Quote Quote

  6. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #4

    No problem, Ken. Two sets of eyes are always better.
      My Computer
    Quote Quote

  7. chrisw1
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    Wow, that was fast - thanks for the info, will check for updates tomorrow,
    Cheers
    Chris
      My Computer
    Quote Quote

  8. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #6

    Chris, if you need help with the drivers, please post.
      My Computer
    Quote Quote

  10. chrisw1
    Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    Hi Carl & Ken,

    Success!

    I updated the Wifi driver and Acronis and after 1 week, no more BSOD.
    Thanks again for your help on this - was much appreciated.

    Cheers,
    Chris
      My Computer
    Quote Quote

  11. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #8

    Thank you very much for the update, Chris, and we love hearing good news. :) So glad you have been BSOD free. You are very welcome for the help. Don't neglect those other outdated drivers. They will come back to bite you. I will ask the moderators to mark this thread as solved.
      My Computer
    Quote Quote

 

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