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Windows 7: Sudden crash/restart, no BSOD. I have dumpfile

07 Nov 2010   #1

Windows 7 Home 64bit
Sudden crash/restart, dumpfile attached

Hi Guys.

First i will start off, im a bit of a noob with computers.
So thats why i come here so you guys maybe can help me find a solution.

Like 1 month ago i was watching a movie with my laptop connected to the tv.
Suddenly the screen gets black and a sudden reboot, after that again it crashed and again a sudden reboot. but the windows report sed it was a bleu screen. then i didnt have one untill today.

This is the info for the crash 1 month ago

BCCode: 1000007e
BCP2: FFFFF8000332659A
BCP3: FFFFF880033FC838
BCP4: FFFFF880033FC0A0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Im sorry for this one i didnt know wich dumpfile it was.

But today, i just started my computer.
then there was a flashplayer update, and i installed it, while it was installing my screen suddenly became white and getting blurred from the left upper corner.
And then it rebooted, then i got a report when i logged in, but while i was reading the report it crashed again, but just got stuck, so i had to shut my computer down manually.
The i got this report after restarting.

BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA8003B15960
BCP3: FFFFFA8003B159B0
BCP4: 000000000405000C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

on the bottum there are the files, the BSOD dumpfiles and the perfom/report

Mayby somone of you can help me, i will really appriciate it
As extra info specs:


4.096 MB 1067 MHz Dual Channel DDR3 SDRAM [2 x 2.048]

1 GB ATI Mobility Radeon HD 5650

1TB (7,200rpm) Serial ATA Dual Hard Drive (2x 500GB)

Legitieme Windows® 7 Home Premium 64 BIT - Nederlands

My system is from 27-05-2010
My OS is the same age i never changed anything.
Only twice updated my BIOS, but with help of the dell support so i wouldnt do anything stupid

Thank you


p.s. Im Dutch so sorry for my english

My System SpecsSystem Spec
07 Nov 2010   #2


My System SpecsSystem Spec
07 Nov 2010   #3

Windows 7 Ultimate x64 SP1

Your ATI Catalyst™ Control Center (CCC.exe) was involved in the crash, so I recommend you to update the ATI driver.

Another dump point to ntfs.sys then you must perform check disk:
Open Elevated command prompt --> chkdsk /r /f

Uninstall Alcohol/Daemon software and remove its driver (sptd.sys) with this tools(SPTDinst)-> DuplexSecure - Downloads.
Because sptd.sys is well known as BSOD maker.
For alternative software you can use Virtual MagicIso --> Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

Then for troubleshooting purpose, it's better to uninstall McAfee antivirus and replace it with MSE. You may go back to McAfee if your windows have stabilized.

These drivers need do be update:
AtiHdmi.sys  Wed Nov 18 15:25:33 2009 --> ATI Mobility Radeon 5650 driver 
atikmdag.sys Thu Dec 17 15:24:40 2009 --> ATI Mobility Radeon 5650 driver 
CtClsFlt.sys Sun Jun 14 22:06:41 2009 --> Creative Camera Class Upper Filter Driver
Rt64win7.sys Thu Aug 20 09:05:06 2009 --> Realtek PCIe GBE (ethernet driver)
sptd.sys     Sun Oct 11 13:55:14 2009  --> Uninstall with SPTDinst
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000313e98c, fffff88002d87f00, 0}

Probably caused by : ntkrnlmp.exe ( nt!PsCheckThreadCpuQuota+8c )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000313e98c, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002d87f00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

fffff800`0313e98c 394330          cmp     dword ptr [rbx+30h],eax

CONTEXT:  fffff88002d87f00 -- (.cxr 0xfffff88002d87f00)
rax=0000000000000000 rbx=ffff000000000080 rcx=0000000000000000
rdx=0000015400000001 rsi=fffffa80070c5780 rdi=fffffa800687cb01
rip=fffff8000313e98c rsp=fffff88002d888d0 rbp=fffff80003200e80
 r8=fffffa80070c5780  r9=ffff000000000000 r10=0000000000000000
r11=fffff80003200e00 r12=0000000000000000 r13=0000000000000000
r14=0000000000000001 r15=fffffa800687cc68
iopl=0         nv up di pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010002
fffff800`0313e98c 394330          cmp     dword ptr [rbx+30h],eax ds:002b:ffff0000`000000b0=????????
Resetting default scope




PROCESS_NAME:  MotoConnect.ex


LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000313e98c

fffff880`02d888d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PsCheckThreadCpuQuota+0x8c

fffff800`0313e98c 394330          cmp     dword ptr [rbx+30h],eax


SYMBOL_NAME:  nt!PsCheckThreadCpuQuota+8c

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


STACK_COMMAND:  .cxr 0xfffff88002d87f00 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!PsCheckThreadCpuQuota+8c

BUCKET_ID:  X64_0x3B_nt!PsCheckThreadCpuQuota+8c

Followup: MachineOwner
My System SpecsSystem Spec

07 Nov 2010   #4

Windows 7 Home 64bit

Hi Wish

Thank you very much for the help.
But i have a question, is it really nesscesary for me to uninstal McAfee?
Because i bought a 3 year license with my dell laptop, so i payd quite a bit of mony for it.


My System SpecsSystem Spec
07 Nov 2010   #5

Windows 7 Ultimate x64 SP1

Yes it's necessary just for troubleshooting your problem.
A week after your windows stop from crashes then you may install McAfee again.
My System SpecsSystem Spec
07 Nov 2010   #6

Windows 7 Home 64bit

Oke thank you very much Wish
You helped me alot i hope
My System SpecsSystem Spec

 Sudden crash/restart, no BSOD. I have dumpfile

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