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Windows 7: McAfee Anti-Virus Error

08 Nov 2010   #11
SledgeDG

Windows 7 Ultimate x86
 
 

That's what you say...
I say Avast has no noticeable impact on my system, updates several time a day and never failed me in over 2 years on any of the 6 computers I maintain.
While when I tested MSE (shortly after it was released), I caught a nasty within the first week.

I don't give much on those "independent" tests since each and every one of them has a different outcome
Remember who pays the Orchestra can decide what they play , too.

-DG


My System SpecsSystem Spec
.
08 Nov 2010   #12
SolarWind

Windows 7 professional x86/
 
 

It's not what I say - It's what 100's of people say (Including people on this site) that avast webshield steals bandwidth. Not surprising since it goes through a http proxy. Avast forums are full of people complaining. The strange thing is there are those it does not affect...maybe something to do with servers used.

I use avira now but I haven't had any forum of malicious code in years.
My System SpecsSystem Spec
09 Nov 2010   #13
Sonic Order

Windows 7 Home Premium 64bit
 
 

I checked the logs in the event viewer and discovered that the following logs keep getting repeated every time I turn the computer on. The computer is running a bit slower than usual and I can't see some images on websites, but other than that, it's fine. Please help.

Log Name: Application
Source: gusvc
Date: 09/11/2010 14:59:15
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 0 from source gusvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="gusvc" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:59:15.000000000Z" />
<EventRecordID>3294</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
</Event>

Log Name: Application
Source: gupdate
Date: 09/11/2010 14:31:01
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 0 from source gupdate cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service stopped
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="gupdate" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:31:01.000000000Z" />
<EventRecordID>3293</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service stopped</Data>
</EventData>
</Event>

Log Name: Application
Source: LMS
Date: 09/11/2010 14:15:10
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
LMS Service cannot connect to Intel(R) MEI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LMS" />
<EventID Qualifiers="32768">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:15:10.000000000Z" />
<EventRecordID>3265</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>LMS Service cannot connect to Intel(R) MEI driver</Data>
</EventData>
</Event>

Log Name: Application
Source: sprtsvc_dellsupportcenter
Date: 09/11/2010 14:17:23
Event ID: 1
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The description for Event ID 1 from source sprtsvc_dellsupportcenter cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="sprtsvc_dellsupportcenter" />
<EventID Qualifiers="16386">1</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-09T14:17:23.000000000Z" />
<EventRecordID>3284</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
</Event>
My System SpecsSystem Spec
.

09 Nov 2010   #14
SledgeDG

Windows 7 Ultimate x86
 
 

With that stuff I would like to ask you to run HijackThis and post the logfile here

What I see is a bunch of junk which apparently is damaged or uninstalled uncorrectly HijackThis will show if there are more potential customers.

gusvc = Google Toolbar
gupdate = Google Toolbar
sprtsvc_dellsupportcenter = possibly malware (several webpages classify this malware, could be as well just OEM bloat stuff)

LMS Service cannot connect to Intel(R) MEI driver here you should possibly re install your chipset drivers. You should be able to find them at the page I named in an earlier post.

-DG
My System SpecsSystem Spec
09 Nov 2010   #15
Sonic Order

Windows 7 Home Premium 64bit
 
 

Thanks for your suggestions. I reinstalled the chipset drivers and they'll working fine now. I think it was the Google Toolbar that started all the problems. Is the sprtsvc_dellsupportcenter alright?

A few weeks ago, there was an error posted in Action Center saying

Description
Windows Installer reconfigured the product. Product Name: Google Toolbar for Internet Explorer. Product Version: 1.0.0. Product Language: 1033. Manufacturer: Google Inc.. Reconfiguration success or error status: 1638.
My System SpecsSystem Spec
10 Nov 2010   #16
Sonic Order

Windows 7 Home Premium 64bit
 
 

Aside from the Google Toolbar logs, I'm still getting the following log in event viewer.

Log Name: Application
Source: LMS
Date: 10/11/2010 13:33:19
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: David-PC
Description:
LMS Service cannot connect to Intel(R) MEI driver
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LMS" />
<EventID Qualifiers="32768">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-10T13:33:19.000000000Z" />
<EventRecordID>3366</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>LMS Service cannot connect to Intel(R) MEI driver</Data>
</EventData>
</Event>
My System SpecsSystem Spec
10 Nov 2010   #17
SledgeDG

Windows 7 Ultimate x86
 
 

Thanks for the feedback SonicOrder.
I'm glad it's all working for you now.
My personal POV in the matter :Toolbars are generally bad (not always in a malicious way tho) so I kill them whenever I come across..

You see...a little inconsistency with those so called BHOs and your Internet experience/responsiveness goes down the drain.

As for sprtsvc_dellsupportcenter
I don't own a Dell, so I can't be sure. Didn't find any convincing evidence on Google either... but it appears to be OK as long as it's in the original folder "C:\Program Files\Dell Support Center\bin"

-DG
My System SpecsSystem Spec
10 Nov 2010   #18
SledgeDG

Windows 7 Ultimate x86
 
 

LMS Service cannot connect to Intel(R) MEI driver

That should have been resolved by re installing the chipset drivers. Did you can uninstall them first and then re installed them ?
If not perhaps you should try it this way.

Then again it's only a flagged event, if your computer runs fine otherwise you should be all set
-DG
My System SpecsSystem Spec
10 Nov 2010   #19
Sonic Order

Windows 7 Home Premium 64bit
 
 

Thanks for the help. I think I didn't reinstall the chipset drivers; I just upgraded the wired networking driver.
My System SpecsSystem Spec
12 Nov 2010   #20
Sonic Order

Windows 7 Home Premium 64bit
 
 

I installed the Intel Chipset without uninstalling it and I think it has slowed down my computer. The driver works now, but Internet Explorer crashes whenever I go to any websites with a lot of images. Please help.

Log Name: Application
Source: Microsoft-Windows-WMI
Date: 12/11/2010 19:49:12
Event ID: 63
Task Category: None
Level: Warning
Keywords: Classic
User: David-PC\David
Computer: David-PC
Description:
A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="32768">63</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-12T19:49:12.000000000Z" />
<EventRecordID>3566</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-21-2757666640-822403823-612415957-1000" />
</System>
<EventData>
<Data>IntelMEProv</Data>
<Data>root\Intel_ME</Data>
</EventData>
</Event>
My System SpecsSystem Spec
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 McAfee Anti-Virus Error




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