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Windows 7: system hangs

10 Nov 2010   #1
eldanba

Windows 7 Ultimate 64bits
 
 
system hangs

Don't know why...
But my system crash randomly
Sometimes when i play a game
sometimes when i watch a video on a web
sometimes when doing nothing
It's very frustrating, and i don't know what's happening...
The crash is often follow by a blue screen with a memory dump...

Here's the memory dump:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002adaa16, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880072a0f80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!KiCommitThreadWait+256
fffff800`02adaa16 f00fba2e07 lock bts dword ptr [rsi],7

CONTEXT: fffff880072a0f80 -- (.cxr 0xfffff880072a0f80)
rax=000007fffff96000 rbx=fffffa80065c0b60 rcx=fffff880072a1910
rdx=00000000000007ff rsi=fffefa80065c0c20 rdi=fffffa8006454410
rip=fffff80002adaa16 rsp=fffff880072a1950 rbp=0000000000000000
r8=fffffa80064829e8 r9=0000000000000000 r10=fffffffffffffffd
r11=000000000543ea28 r12=0000000000000000 r13=0000000000000000
r14=0000000000000001 r15=0000000000000001
iopl=0 nv up ei ng nz na po cy
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010287
nt!KiCommitThreadWait+0x256:
fffff800`02adaa16 f00fba2e07 lock bts dword ptr [rsi],7 ds:002b:fffefa80`065c0c20=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: explorer.exe

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002adaa16

STACK_TEXT:
fffff880`072a1950 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x256


FOLLOWUP_IP:
nt!KiCommitThreadWait+256
fffff800`02adaa16 f00fba2e07 lock bts dword ptr [rsi],7

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiCommitThreadWait+256

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c44a9

STACK_COMMAND: .cxr 0xfffff880072a0f80 ; kb

FAILURE_BUCKET_ID: X64_0x3B_nt!KiCommitThreadWait+256

BUCKET_ID: X64_0x3B_nt!KiCommitThreadWait+256

Followup: MachineOwner


My System SpecsSystem Spec
.
10 Nov 2010   #2
eldanba

Windows 7 Ultimate 64bits
 
 

Here's the HIJACK LOG:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:11:27 a.m., on 10/11/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Windows\DAODx.exe
C:\Program Files (x86)\ASUS\EPU\EPU.exe
C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\metapad.exe
H:\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [DAEMON Tools Pro Agent] "C:\Program Files (x86)\DAEMON Tools Pro\DTProAgent.exe"
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe
O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM - C:\ASUS.SYS\config\DVMExportService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

Any help will be appreciate!!!
My System SpecsSystem Spec
12 Nov 2010   #3
usasma
Microsoft MVP

 
 

I cannot read HiJackThis logfiles - so if there's anything wrong in there I don't see it!!!

As for the BSOD's, please post this info: https://www.sevenforums.com/crashes-d...tructions.html

I do see that you have DAEMON Tools installed. Please do the following as it has BSOD issues with some Win7 installations (you can reinstall it after we're finished troubleshooting if you want to).
- Uninstall Daemon Tools
- Download this free too and use it to uninstall the sptd.sys file that's the cause of the BSOD's: DuplexSecure - FAQ - Remove 64 bit sptd.sys

The memory dump analysis doesn't point to anything in particular - so I'd suggest that you run Driver Verifier according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
.

13 Nov 2010   #4
eldanba

Windows 7 Ultimate 64bits
 
 

Hi'thanks for your reply
I did what you suggested with daemon tools and then with the driver verifier...
Every time a boot with driver verifier ON, I got a ASACPI.SYS blue screen.
I replaced it with a new one dated on 2009... (MB_WIN7_ATK.ZIP)
Then i turned off the verifier but still getting bsod, now with dxgmms1.sys
I had those BSOD before the ASACPI.SYS, so im gessing nothing changed

Attached is the zip file made with Windows_NT6_BSOD_v3.03_jcgriff2_.exe and the PERFORM.HtML
Please any suggestion is welcome!
Thanks again


SYSTEM SPECS:
Windows 7 Ultimate 64 bits OEM
4gb ram
CPU: amd phenom 2 x4 955 3.21ghz
MOB: Asus M4A78T-E
fresh installed 4 months ago
the age of the hw is 4 months
My System SpecsSystem Spec
13 Nov 2010   #5
usasma
Microsoft MVP

 
 

Please remove RivaTuner/EVGA Precision (known issues w/Win7)
Driver: RTCore64.sys Wed May 25 02:39:12 2005 (42941D90)
Test to see if that stops the BSOD's

If not, then run Driver Verifier again. Often it takes several tries to get all the problem causing stuff sorted out.

The
dxgmms1.sys driver is related to your video sub-system - and that's what the Riva Tuner/EVGA Precision tool works on. So, I expect that that's the cause - but it can also be other video related issues.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov 13 13:11:43.633 2010 (UTC - 5:00)
System Uptime: 0 days 0:49:14.366
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+182 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  DarksidersPC.e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`0481b50a fffff880`07dd3c40 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov 13 12:21:20.198 2010 (UTC - 5:00)
System Uptime: 0 days 0:41:48.931
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`04dc1ff3 fffff880`051a6698 fffff880`051a5f00
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov 13 10:10:51.873 2010 (UTC - 5:00)
System Uptime: 0 days 0:40:57.606
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`04168ff3 fffff880`05348698 fffff880`05347f00
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov 13 09:27:09.968 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:00.358
*** WARNING: Unable to verify timestamp for ASACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ASACPI.sys
Probably caused by : ASACPI.sys ( ASACPI+1257 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  EPU.exe
Bugcheck code 000000C4
Arguments 00000000`000000f6 00000000`000000e0 fffffa80`06d66060 fffff880`0405b257
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov 13 09:21:05.150 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:43.914
*** WARNING: Unable to verify timestamp for ASACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ASACPI.sys
Probably caused by : ASACPI.sys ( ASACPI+1257 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  EPU.exe
Bugcheck code 000000C4
Arguments 00000000`000000f6 00000000`000000e0 fffffa80`069914d0 fffff880`04df7257
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov 13 09:19:11.210 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:59.600
*** WARNING: Unable to verify timestamp for ASACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ASACPI.sys
Probably caused by : ASACPI.sys ( ASACPI+1257 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  EPU.exe
Bugcheck code 000000C4
Arguments 00000000`000000f6 00000000`000000e0 fffffa80`06c4ab30 fffff880`04df9257
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 11 22:09:53.361 2010 (UTC - 5:00)
System Uptime: 0 days 12:38:16.719
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 11 09:16:48.475 2010 (UTC - 5:00)
System Uptime: 0 days 1:09:04.208
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 11 06:35:34.973 2010 (UTC - 5:00)
System Uptime: 0 days 0:29:39.331
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`0413aff3 fffff880`05341698 fffff880`05340f00
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Nov 10 08:11:52.118 2010 (UTC - 5:00)
System Uptime: 0 days 2:19:03.850
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+256 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02adaa16 fffff880`072a0f80 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov  9 07:38:28.333 2010 (UTC - 5:00)
System Uptime: 0 days 1:36:16.066
Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Fallout3.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02bac0f3 fffff880`09465b90 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  

My System SpecsSystem Spec
14 Nov 2010   #6
eldanba

Windows 7 Ultimate 64bits
 
 

Hi' thanks again for your answer...
I don't have RivaTuner/EVGA Precision...
The program using RTCore64.sys is Afterburner...
("C:\Program Files (x86)\MSI Afterburner\RTCore64.sys")

Should i remove this program or just delete the file ?
The program is an utility that came with the motherboard to manage the fan speed (and other stuff) acoording the load... this program starts when the os starts...

What should i do ??
Thanks!
My System SpecsSystem Spec
14 Nov 2010   #7
usasma
Microsoft MVP

 
 

Remove the program, the 2005 version of RTCore64.sys driver has issues with Win7.
I'll add it to my list of known baddies: Driver Reference

In general it's not a good idea to just remove the file - it leaves a lot of other stuff running that may interfere.

There are plenty of other programs out there that will do the same thing. Give Speedfan a shot. It's free here: Download SpeedFan - Access temperature sensor in your computer
My System SpecsSystem Spec
Reply

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