Intermittent BSOD (MiniDump) Please Help

ywallet · 13 Nov 2010

Hello,

I have issues very similar to kennedy1 few threads back.

I am consistently getting BSOD while using my computer - its a new HPE-210F that I bought 5 days ago. Never set off by any one thing, it seems to happen randomly, surfing Internet, scanning documents, typing in Open Office. Never really associated with one thing.

I have attached the report as per the instructions.

System specs -

OS

Windows 7 Home Premium 64 Bit
CPU

AMD Phenom(tm) II X4 945 Processor, 3000 Mhz, 4 Core
Motherboard

H-RS880-uATX (Aloe)
Memory

8 GB PC3-10600 MB/sec (message as PC3-8500)
Graphics Card(s)

ATI Radeon HD 5450
Sound Card

Integrated Realtec ALC888S Audio Monitor(s)
Displays

Acer® H243H
Hard Drives

Western Digital Caviar Green WD10EADS-65M28X
PSU

300W

Tews · 13 Nov 2010

All of your .dmp files are reporting a 0x124 general hardware error. Unfortunately, it rarely specifies which component is causing the crash.. However, I would start with your PSU.. 300W is not enough to power the components that you have, and this can cause your system to crash..

Read this for other suggestions in troubleshooting a 0x124 error ... Stop 0x124 - what it means and what to try

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80085f38f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80085f38f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031c46f0 fffff800`02d13a89 : fffffa80`085f38d0 fffffa80`06a35040 00000000`0000000a 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031c4c10 fffff800`02bf5667 : fffffa80`085f38d0 fffff800`02c6e5f8 fffffa80`06a35040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031c4c40 fffff800`02b5dc45 : fffff800`02cd0360 fffff800`02ad6942 00000000`00000010 00000000`00000296 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031c4c80 fffff800`02ad6961 : fffff880`00da7e00 fffff800`02b5dc20 fffffa80`06a35040 fffffa80`06a35040 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031c4cb0 fffff800`02d6dc06 : 00000560`00000000 fffffa80`06a35040 00000000`00000080 fffffa80`06a25040 : nt!ExpWorkerThread+0x111
fffff880`031c4d40 fffff800`02aa7c26 : fffff880`02f64180 fffffa80`06a35040 fffff880`02f6efc0 00000560`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031c4d80 00000000`00000000 : fffff880`031c5000 fffff880`031bf000 fffff880`045065a0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

ywallet · 13 Nov 2010

Thanks Tews.

I read that post and it is suggesting to update all drivers. After seeing the BSD first time I updated the GPU driver by installing the latest Catalyst control center from ATi (version 2010.0930.2237.38732

Can you suggest which other drivers should I update and how ?

Tews · 13 Nov 2010

I did not see any out of date drivers, and your .dmp files do not indicate a driver issue.. this is a straight hardware problem ... Start by upgrading your PSU... Good luck..

ywallet · 13 Nov 2010

I just bought this 5 days back - I am wondering if this is a PSU issue it should impact the entire product line of this model HPE-210F. In the reviews I had read I did see people advising to upgrade the PSU but I didn't see many reporting any issues. also, I haven't yet added any components besides the Monitor, Speaker, Keyboard, Mouse and 1 External Hard Drive using USB. Since its a refurb with 3 months warranty I need suggestions if I should contact HP for a PSU replacement or just pursue buying a new higher power PSU ? Is there anything more I can look or try before spending more money in buying the PSU ? I feel a it uncomfortable that for a brand new machine I am starting to swap peripherals "starting with PSU" - I truly appreciate the help and need suggestions if this is the best course of action or can I try something else ?

Tews · 13 Nov 2010

In the reviews I had read I did see people advising to upgrade the PSU

Apparently this is a known issue then... I know that it's discouraging, however in most cases, the PSU is the cheapest component in a factory rig... that and the fact that its a refurbished unit doesn't help either ... I would go ahead and replace it your self, as a replacement from the factory is just going to be another 300w PSU... Let us know how it comes out!

ywallet · 13 Nov 2010

Can you help me chose, I am not a gamer but do plan to add another 1TB HDD and run it in RAID1 config. I also plan to move the DVD Drive from by old PC to this one so I can copy DVDs. Besides this I do not forsee any upgrades, might get greedy if a great GPU deal swings by. So my qn is should I buy this 380W or a more powerful 750W -

380W -
Newegg.com - Antec EarthWatts Green EA-380D Green 380W Continuous power ATX12V v2.3 / EPS12V 80 PLUS BRONZE Certified Active PFC Power Supply

750W-
Newegg.com - Antec TruePower New TP-750 750W Continuous Power ATX12V V2.3 / EPS12V V2.91 SLI Certified CrossFire Ready 80 PLUS BRONZE Certified Active PFC "compatible with Core i7/Core i5" Power Supply

ywallet · 13 Nov 2010

Don't bother - I just figured I will try this first - I forgot that my old desktop was connected using VGA cable and in excitement of getting my new Desktop powered up I used the same but the new HPE-210F did not have a direct VGA but a DVI so I used a VGA to DVI Adapter. I am going to remove the adapter and use the DVI cable for a direct connection and will see how that works. Am curious to find out though, whats the best way to connect a full HD monitor to PC - HDMI, DVI or VGA ?