Windows Explorer, IE, and Outlook Crashes


  1. jsauer
    Posts : 2
    Windows 7 Ultimate 64bit
       New #1

    Windows Explorer, IE, and Outlook Crashes


    Just upgraded an HP Pavilion dv7-1245dx laptop with a new 64GB SSD, 500GB SATA, and Windows7 Ultimate 64bit. Everything new out of the box, and a completely fresh install. I've loaded and reloaded W7 3 times, but still get frequent crashes of Windows Explorer, IE, and MS Outlook. I restart a few times and everything works. I've loaded all drivers, and run all MS Updates each time as well. Help! I had Vista Ultimate 64bit with the original 320GB SATA HD before, and had zero issues!
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    jsauer said:
    Just upgraded an HP Pavilion dv7-1245dx laptop with a new 64GB SSD, 500GB SATA, and Windows7 Ultimate 64bit. Everything new out of the box, and a completely fresh install. I've loaded and reloaded W7 3 times, but still get frequent crashes of Windows Explorer, IE, and MS Outlook. I restart a few times and everything works. I've loaded all drivers, and run all MS Updates each time as well. Help! I had Vista Ultimate 64bit with the original 320GB SATA HD before, and had zero issues!
    Can you go into device manager and check that all the drivers are installed and working?

    Please go to start>search>type device manager.
    Are there any "unknown devices" with yellow triangles on them?
    Is you driver there , listed, and working?

    If your driver is missing, or there is a yellow triangle on it, you will need to update it.


    Ken J
      My Computer
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  4. jsauer
    Posts : 2
    Windows 7 Ultimate 64bit
    Thread Starter
       New #3

    zigzag3143 said:
    jsauer said:
    Just upgraded an HP Pavilion dv7-1245dx laptop with a new 64GB SSD, 500GB SATA, and Windows7 Ultimate 64bit. Everything new out of the box, and a completely fresh install. I've loaded and reloaded W7 3 times, but still get frequent crashes of Windows Explorer, IE, and MS Outlook. I restart a few times and everything works. I've loaded all drivers, and run all MS Updates each time as well. Help! I had Vista Ultimate 64bit with the original 320GB SATA HD before, and had zero issues!
    Can you go into device manager and check that all the drivers are installed and working?

    Please go to start>search>type device manager.
    Are there any "unknown devices" with yellow triangles on them?
    Is you driver there , listed, and working?

    If your driver is missing, or there is a yellow triangle on it, you will need to update it.


    Ken J
    Hi Ken,
    Yes, all drivers are installed, and all windows updates are installed. by the way, windows updates (applications) also crashes every once in a while.
      My Computer
    Quote Quote

 

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