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Blue Screen 2057 Crashing
Hi there, I'm new to these forums but it seems to be the place to get some useful answers to Windows 7 problems. And I have a pretty big one at the moment!
I have experienced the Blue Screen crash on loading up my computer in the last couple of days - it is an intermittent problem too so I've been able to restart ok a few times but then other times not. It first happened 2 days ago when I was actually flying on Microsoft FSX and the computer just shut down (maybe overheated??) and came back up with a BSOD. Since then I have totally removed FSX (it was causing all sorts of issues suddenly) but the Blue Screen has been returning forcing me to restart my computer. Just so you also know on restart when it tries to run CHKDSK it fails - I didn't catch the error message but it certainly didn't work.
Blue screen error message below:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 6b
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\111110-48500-01.dmp
C:\Users\James Long\AppData\Local\Temp\WER-76206-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
I've seen a couple of posts on this forum with a similar line of messages but whilst I'm ok with computers, I've found some of the solutions well beyond my capabilities to understand! I'd therefore really appreciate someone giving me any assistance they can and if possible putting things in laymans terms! My computer specs should be on my profile but if not they are:
Dell XPS 435T with Intel Core i7 920 @2.67Ghz
12GB RAM
Windows 7 Home Premium 64 bit
ATI Radeon 5800 Series (driver updated yesterday)
1TB Seagate Hard Disk
Any help much appreciated! Many thanks in advance
James
PS Just read the instructions for posting on BSOD (sorry I'm a newbie) and I've attached the requested files/reports now too. Also, bit more system info:
- Windows 7 - now my Program Files says x86 but I thought mine was a 64bit system (it says it is when I find out what version I'm using)...maybe you can tell me more
- It's the original version that was pre-installed on the system OEM
- System is about 1 year old
- OS never reinstalled
Last edited by mta00jtl; 11 Nov 2010 at 00:54. Reason: Additional information added