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Windows 7: Hardware related blue screens - Please help!

13 Nov 2010   #11
Bendk

Windows 7 Ultimate x64
 
 

Bump.
Is there anything else I can do?


My System SpecsSystem Spec
.
13 Nov 2010   #12
Tews

64-bit Windows 8.1 Pro
 
 

Are you still getting BSOD crashes???
My System SpecsSystem Spec
13 Nov 2010   #13
Bendk

Windows 7 Ultimate x64
 
 

Yes I'm still getting them. I attached the latest dump file, hope anyone can tell me what the problem is
My System SpecsSystem Spec
.

13 Nov 2010   #14
Lomai

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Quote   Quote: Originally Posted by Bendk View Post
Lomai, my PSU is EPS-750W (energon) gaming power supply and at the moment I'm not running any 3rd part anti-virus just the default windows settings.
Recommend that you download and install Microsoft Essentials Security, be sure to update it and run a full-scan when complete. You can uninstall it after your issues have been resolved although it's not wise to be running without any anti-virus/anti-malware software unless you are an informed user.

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Bendk View Post
Here are the only 3 dump files i have in a zip-file


Ok Lets start here.


1-SPTD.SYS used in alcohol/daemon tools. It must be removed

ASACPI.sys Sun Mar 27 22:30:36 2005
Quote:
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
2-HID/USB this is also causing problems.

Run system file check to verify and repair them

SFC /SCANNOW Command - System File Checker
Please carry out the other actions recommended by Ken:

  1. Update the driver
  2. Run the sfc/scan
Are you sure that you only have Power ISO on your PC?

Regards
My System SpecsSystem Spec
13 Nov 2010   #15
Bendk

Windows 7 Ultimate x64
 
 

Thanks for the reply.

I installed Essentials security. The reason I'm not using any anti-virus at the moment is because some of the reasons for my old crashes were because of that.

Also I already did what zigzag told me to and it didn't find anything during the sfc/scan and the driver is updated.

About the poweriso thing, yes I am pretty sure. I just formatted a couple of days ago and even after ONLY installing a game and a couple of necessary drivers it already blue screened. That's what makes me almost sure that it's a hardware problem.
My System SpecsSystem Spec
13 Nov 2010   #16
Lomai

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Quote   Quote: Originally Posted by Bendk View Post
Thanks for the reply.

I installed Essentials security. The reason I'm not using any anti-virus at the moment is because some of the reasons for my old crashes were because of that.

Also I already did what zigzag told me to and it didn't find anything during the sfc/scan and the driver is updated.

About the poweriso thing, yes I am pretty sure. I just formatted a couple of days ago and even after ONLY installing a game and a couple of necessary drivers it already blue screened. That's what makes me almost sure that it's a hardware problem.
Thanks for the clarification
While awaiting some of the BSOD Squad having a look at your dump file, could you try the following?

  1. Power down and check the physical connections for your hardware, especially your VGA - things get loose over time
  2. If applicable, disconnect all other external peripherals/equipment other than your keyboard and mouse
  3. Post a snip of your device manager - check if there are any yellow exclamation marks on any of the installed hardware
  4. Did the MSE full-scan come up clean?
Regards
My System SpecsSystem Spec
13 Nov 2010   #17
Bendk

Windows 7 Ultimate x64
 
 

Here is a picture of my device manager (It didn't find any errors)
ImageShack: Host and Share your Photos and Videos - devicemanager.png

Ok, I will check the connections in my PC and it will probably also be a good idea to clean it for dust.

MSE just finished now with the full scan and came out clean.
My System SpecsSystem Spec
13 Nov 2010   #18
Tews

64-bit Windows 8.1 Pro
 
 

Your .dmp file is showing a 0x124 general hardware fault, but references your mouse, as the cause of this crash... This could also be a problem with your USB controller/drivers.. Make sure that you have the latest versions installed, and for the time being, try using a generic mouse for troubleshooting purposes...

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffff880053f1d02}

Probably caused by : hardware ( mouclass!MouseClassServiceCallback+4aa )

Followup: MachineOwner
---------
You need to update these drivers...
Code:
fffff880`03d2d000 fffff880`03d35000   ASACPI   ASACPI.sys   Wed May 13 21:25:17 2009 (4A0B72FD) ...  Update this as previously instructed...
fffff880`03d41000 fffff880`03d4e000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0) ... CD-ROM Class Filter Driver by Gear Software ... GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering
My System SpecsSystem Spec
13 Nov 2010   #19
Bendk

Windows 7 Ultimate x64
 
 

Tews, thank you very much for the in-depth reply.

When I try to update the USB hubs from device manager it keeps saying that it is up to date. So I will assume that they are the newest ones.

I guess I can try and find an old mouse with that green round thing in the end and then see if it helps.
My System SpecsSystem Spec
13 Nov 2010   #20
Tews

64-bit Windows 8.1 Pro
 
 

Let us know how it comes out ... and be sure to update those drivers..
My System SpecsSystem Spec
Reply

 Hardware related blue screens - Please help!




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