BSOD help

modey · 12 Nov 2010

Can anyone help me with this problem/

I've got a newly built pc which randomly crashes and i get a bsod

It's running windows 7 64 bit.

I've atttatched the minidump folder.

Not sure if there is any other info required?

Jonathan_King · 12 Nov 2010

Welcome to SF!

We do like to have a full jcgriff2 report to work on, but no harm done. Just upload one of the BSODs persist: https://www.sevenforums.com/crashes-d...tructions.html

One dump blamed the WiFi drivers, so install updated ones from Realtek: Realtek

Also install updated Realtek Ethernet drivers: Realtek

Code:

Rt64win7.sys    Thu Feb 26 04:04:13 2009 (49A65B0D)
rtl8192U.sys    Mon Oct 19 01:17:56 2009 (4ADBF684)

You had 1 0x124 BSOD, which is often a hardware error. Run through these hardware tests:

For RAM: RAM - Test with Memtest86+
For CPU and heat: https://www.sevenforums.com/tutorials...t-prime95.html
For hard drive: | Seagate

...Summary of the dumps

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 14:07:26.239 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:36.972
Probably caused by : vwifibus.sys ( vwifibus! ?? ::NNGAKEGL::`string' <PERF> (vwifibus+0xa000)+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_vwifibus!_??_::NNGAKEGL::_string___PERF__(vwifibus+0xa000)+0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 14:05:36.232 2010 (UTC - 5:00)
System Uptime: 0 days 0:04:34.590
Probably caused by : ntkrnlmp.exe ( nt!PfSnCleanupTrace+48 )
BUGCHECK_STR:  0x19_21
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_21_nt!PfSnCleanupTrace+48
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 13:59:46.438 2010 (UTC - 5:00)
System Uptime: 0 days 0:04:15.170
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1fd23 )
BUGCHECK_STR:  0x1a_61940
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wermgr.exe
FAILURE_BUCKET_ID:  X64_0x1a_61940_nt!_??_::FNODOBFM::_string_+1fd23
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 13:54:16.968 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:29.701
Probably caused by : win32k.sys ( win32k!HmgShareLockCheck+73 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgShareLockCheck+73
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 13:46:38.949 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:39.307
Probably caused by : Ntfs.sys ( Ntfs!NtfsExtendedCompleteRequestInternal+e5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_Ntfs!NtfsExtendedCompleteRequestInternal+e5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Nov  5 06:05:01.346 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:19.688
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

modey · 12 Nov 2010

thanks a lot, i've updated the drivers and i'll do the tests later on tonight

Jonathan_King · 12 Nov 2010

That sounds good, good luck!

modey · 14 Nov 2010

Ok so i ran the memtest and got a load of errors, took one stick out (2gb) and left the other one in, re did the test and it was fine, 7 passes.

I then took this stick out, put the other one in a different slot and did the test again, this stick then passed.

So for some reason i'm getting errors with both memory sticks in?

any help please?

zigzag3143 · 14 Nov 2010

modey said:

Ok so i ran the memtest and got a load of errors, took one stick out (2gb) and left the other one in, re did the test and it was fine, 7 passes.

I then took this stick out, put the other one in a different slot and did the test again, this stick then passed.

So for some reason i'm getting errors with both memory sticks in?

any help please?

Could be a mobo slot. Try running one stick in each mobo slot.

Ken J

modey · 14 Nov 2010

zigzag3143 said:

modey said:

Ok so i ran the memtest and got a load of errors, took one stick out (2gb) and left the other one in, re did the test and it was fine, 7 passes.

I then took this stick out, put the other one in a different slot and did the test again, this stick then passed.

So for some reason i'm getting errors with both memory sticks in?

any help please?

Could be a mobo slot. Try running one stick in each mobo slot.

Ken J

yeah that's what i've done, tested each stick of ram in different slots, they pass the test fine on their own, it's when they are both in together i get errors

Jonathan_King · 15 Nov 2010

What is the make/model of your PSU?

Are the sticks of RAM identical?

modey · 15 Nov 2010

It's a corsair tx cmpsu-650txuk 650w psu, yeah both sticks are the same , i put them both in gain last night, ran a test and it passed ok (12 passes)

Jonathan_King · 16 Nov 2010

Check out your system uptimes:

Code:

System Uptime: 0 days 0:00:36.972 
System Uptime: 0 days 0:04:34.590 
System Uptime: 0 days 0:04:15.170 
System Uptime: 0 days 0:03:29.701 
System Uptime: 0 days 0:03:39.307 
System Uptime: 0 days 0:00:19.688

Granted, Windbg is not very accurate as far as that goes, but I can accept that they all happened within 10 minutes of bootup most likely.

Could you create a jcgriff2 report for us now?

https://www.sevenforums.com/crashes-d...tructions.html

Also, could you furnish us with details about your RAM and motherboard? Brand, model, voltages (if you know them), etc.