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Windows 7: BSOD Windows Home Premium 64bit

13 Nov 2010   #1
Guy123

Windows 7 Home Premium 64bit
 
 
BSOD Windows Home Premium 64bit

I've been getting a blue screen lately and I'm not 100% sure why. Any help would be greatly appreciated. Thanks a lot!

OS: Windows Home Premium 64bit Retail
Fresh install. The system is near brand new. Maybe only 2 months old.


My System SpecsSystem Spec
.
13 Nov 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

While Im looking at your .dmp files, please fill in your system specs...
My System SpecsSystem Spec
13 Nov 2010   #3
Guy123

Windows 7 Home Premium 64bit
 
 

Updated. Thank you.
My System SpecsSystem Spec
.

13 Nov 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

The dmp(s) point to ntkrnlmp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. We need to enable driver verifier to help pinpoint the faulting driver..

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

Your Perfmon report is showing a system driver that is not installed... be sure to run Windows Update to insure that this is installed..

Code:
A driver has not been installed for this device preventing it from working properly.
Details:	The device driver for Marvell 91xx Config ATA Device has not been installed. This device will not be available until the correct device driver is installed.
Resolution:	1. Try installing the drivers using Windows Update.
2. Install the drivers that are on the installation media that came with the device.
3. Check with the manufacturer for an updated driver.
For trouble shooting purposes, uninstall your current Anti Virus and install MSE ... once we get a stable system, you can reinstall it..

Microsoft Security Essentials

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002ed71bc}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002e7ee59}

Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )

Followup: MachineOwner
---------

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4bbe946f

FAILURE_BUCKET_ID:  X64_0x7f_8_NETIO!CompareSecurityContexts+6a

BUCKET_ID:  X64_0x7f_8_NETIO!CompareSecurityContexts+6a

Followup: MachineOwner
---------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002ed01bc}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002e861bc}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002e801df}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002e8d1bc}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
These drivers are out of date and should be updated, or uninstall the associated program

Code:
fffff880`10beb000 fffff880`10bf8000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0) ... CD-ROM Class Filter Driver by Gear Software ... GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering
fffff880`010cc000 fffff880`011f2000   sptd     sptd.sys     Sun Oct 11 16:55:14 2009 (4AD24632) ... Uninstall as suggested...
fffff880`03ffd000 fffff880`03fffa00   wacomvhid wacomvhid.sys Mon Sep 21 19:29:14 2009 (4AB80C4A) ... Wacom(tablet) HID filter ... Wacom Hardware Drivers
My System SpecsSystem Spec
13 Nov 2010   #5
Guy123

Windows 7 Home Premium 64bit
 
 

Ok. I did that and it wouldn't even boot up. It was get a blue screen before even loading windows. Each time it would say it was fileinfo.sys, IRQL_NOT_LESS_OR_EQUAL, or that it was IO Manager. I'm in safe mode right now. I'm not sure what I should be doing now. Any help?

Also, I update Windows all the time. I did last night actually. I'm not sure why it would say I have files missing.
My System SpecsSystem Spec
13 Nov 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

If the crash happened after starting driver verifier, then that is what we want... upload the new .dmp files and we'll go from there... Did you follow the other suggestions?
My System SpecsSystem Spec
13 Nov 2010   #7
Guy123

Windows 7 Home Premium 64bit
 
 

They happened after, yes. I haven't tried the other things yet. I'll do them as you check out the new dump. Thanks again.
My System SpecsSystem Spec
13 Nov 2010   #8
Guy123

Windows 7 Home Premium 64bit
 
 

Here's the new dump file. I just ran the dump .exe thing again. Let me know if that's what you need.
My System SpecsSystem Spec
13 Nov 2010   #9
Tews

64-bit Windows 8.1 Pro
 
 

Its still showing the same errors... Please continue with driver verifier and follow the previous suggestions ( this part is important! )

PS.. delete the contents of c/windows/minidump so you dont upload any old .dmp files..
My System SpecsSystem Spec
13 Nov 2010   #10
Guy123

Windows 7 Home Premium 64bit
 
 

Ok. Every time I try to boot I get:
"The IO Manager has detected a violation by a driver that is being verified."

It doesn't name a driver or anything though. What should I be doing about this?
I already installed Daemon Tools and I can't run updates or install anything in safe mode.
My System SpecsSystem Spec
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 BSOD Windows Home Premium 64bit




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