Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Escalating Problem

13 Nov 2010   #1
sparkydesparky

Home Premium
 
 
Escalating Problem

Hi everyone. Hoping you could help me out.

Yesterday evening I was updating the full version of my antivirus software when I received a blue-screen error message about three-quarters of the way through installation. (This only took up the center of the screen and didn't appear to be the "blue screen o' death" that is often spoken of among the Windows community). I didn't think anything of it until the computer halted my Internet connection and then froze up.

"No problem," I thought. "I'll just do a hard-restart; things like this happen all the time." I flicked off the power switch, then turned it back on and tried to reinstall the updated software again. Same problem.

"That's odd." I brought up the "Windows 7 Action Center" and saw the "System Restore" button located at the bottom, so I tried to restore it to the day before yesterday, when everything was running normally. The restore went through its normal procedure, but then when the computer had rebooted I got this message:

"System Restore did not complete successfully, Your computer's files and settings were not changed.
Details;
System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporally disable your antivirus program and retry System Restore.
An unspecified error occurred during System Restore, (0x80070005)"

I disabled my antivirus and attempted the system restore again, but got the same message. "Whatever," I thought, then decided to try to re-install a different anti-virus software.

Problem was, my wireless internet connection (which had been terminated when all this nonsense started originally) still was not working (which is unusual) and I brought up a troubleshooter. The troubleshooter suggested that my wireless adapter's driver might be out-of-date and to get a new one (but I can't get on the internet).

That's when I got the idea to fire up my old PC (this one that I'm on now, which is running Windows vista) to try to figure out all this nonsense. When I went to restart my HP TouchSmart tx2-1375dx (my "main" computer, and the one currently giving me issues), it had locked up again. Time for another hard restart.

Click. I turned it on again. And got into the "safe mode" option. Seemed like a good choice; I could just uninstall whatever the problematic software was (I had reason to believe it was my anti-virus update) and try again, right? Wrong. The computer locked up again as I was loading up "safe mode".

Another hard restart, only this time it led to the "Run Startup repair (recommended)"/"Start Windows Normally" option. Is there anything I need to know about this to restore normal PC function?

Sorry this question read like a JRR Tolkien novel. Also, I'm not very computer savvy, so I can't tell you very much about the specs.

Thanks for your time.


My System SpecsSystem Spec
.
13 Nov 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
Sounds very much like as BSOD. Follow instructions and you wil receive excellent help.
https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
13 Nov 2010   #3
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

I have found that AV tamper protection interferes with system restore. You need to specifically disable that before it will complete.
My System SpecsSystem Spec
.

13 Nov 2010   #4
sparkydesparky

Home Premium
 
 

Welcome
Sounds very much like as BSOD. Follow instructions and you wil receive excellent help.
Blue Screen of Death (BSOD) Posting Instructions

Will I be able to use these files on my Windows 7? I can't even get Windows to boot up; it looks like it's going to and then kicks me to that "Startup Repair" option and/or locks up on me before Windows successfully loads.
My System SpecsSystem Spec
13 Nov 2010   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you cant boot, it will be difficult to get the necessary reports
My System SpecsSystem Spec
13 Nov 2010   #6
sparkydesparky

Home Premium
 
 

===UPDATE===

I got it to go into "Safe Mode" without any problems. Currently running the BSOD program from that link that Rich recommended me. Let's see if this works.
My System SpecsSystem Spec
13 Nov 2010   #7
sparkydesparky

Home Premium
 
 

===UPDATE===

Was unable to run the perfmon /report which is mentioned on the Blue Screen of Death page, due to an "unspecified filepath" or something like that. However, everything else ran and came up normally, and I'm about to post the report.
My System SpecsSystem Spec
Reply

 Escalating Problem




Thread Tools




Similar help and support threads
Thread Forum
Computer is crashing.Problem signature: Problem Event Name: BlueScreen
Hi, My computer, Dell optiplex 760 Windows 7 Professional 32-bit, is crashing. The crashes often happen when i'm playing this game, League of legends, but it also crashes at random points while on a social media or gaming websites. How to fix? Help please.
BSOD Help and Support
Blurry Text problem, EDID and registry editing problem on an AMD card.
EDIT:I have found a solution, using a DVI to HDMI cable on an amd card will fix this problem, this thread can now die, hopefully someone else will find it if they have this problem. Basically, i know what the problem is, but not how to rectify it. My tv (Sceptre X235BV-FHD, a rebranded sony...
Graphic Cards
problem event name startup repair offline - slightly different problem
Hi, Hoping somebody can help with this problem which despite trawling through these very helpful forums & tutorials, I have been unable to resolve. I have tried to include all the information possible although I am relatively new to this field so my terminology is probably not completely...
General Discussion
Moving windows/icons down problem!! Move right/left/up - no problem
New system i7 3930K CPU Sabertooth X79 Mortherboard GeForce GTX690 GPU Intel 520 series SSD 32GB RAM Dell U2711 27" Monitor Win 7 Pro
General Discussion
Escalating problems until...
Greetings. That copy is installed for about 7 months. In the past several months it would sometimes get stuck in the win7 screen (first screen after bios) or took several minutes to load. Mostly it loaded fine. Then recently a new problem emerged - sometimes everything gets stuck for a while...
BSOD Help and Support
Escalating Problem - BSOD Report
This is the original post of mine from a few hours ago. "Hi everyone. Hoping you could help me out. Yesterday evening I was updating the full version of my antivirus software when I received a blue-screen error message about three-quarters of the way through installation. (This only took up...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:34.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App