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Windows 7: Escalating Problem - BSOD Report

13 Nov 2010   #1
sparkydesparky

Home Premium
 
 
Escalating Problem - BSOD Report

This is the original post of mine from a few hours ago.

"Hi everyone. Hoping you could help me out.

Yesterday evening I was updating the full version of my antivirus software when I received a blue-screen error message about three-quarters of the way through installation. (This only took up the center of the screen and didn't appear to be the "blue screen o' death" that is often spoken of among the Windows community). I didn't think anything of it until the computer halted my Internet connection and then froze up.

"No problem," I thought. "I'll just do a hard-restart; things like this happen all the time." I flicked off the power switch, then turned it back on and tried to reinstall the updated software again. Same problem.

"That's odd." I brought up the "Windows 7 Action Center" and saw the "System Restore" button located at the bottom, so I tried to restore it to the day before yesterday, when everything was running normally. The restore went through its normal procedure, but then when the computer had rebooted I got this message:

"System Restore did not complete successfully, Your computer's files and settings were not changed.
Details;
System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporally disable your antivirus program and retry System Restore.
An unspecified error occurred during System Restore, (0x80070005)"

I disabled my antivirus and attempted the system restore again, but got the same message. "Whatever," I thought, then decided to try to re-install a different anti-virus software.

Problem was, my wireless internet connection (which had been terminated when all this nonsense started originally) still was not working (which is unusual) and I brought up a troubleshooter. The troubleshooter suggested that my wireless adapter's driver might be out-of-date and to get a new one (but I can't get on the internet).

That's when I got the idea to fire up my old PC (this one that I'm on now, which is running Windows vista) to try to figure out all this nonsense. When I went to restart my HP TouchSmart tx2-1375dx (my "main" computer, and the one currently giving me issues), it had locked up again. Time for another hard restart.

Click. I turned it on again. And got into the "safe mode" option. Seemed like a good choice; I could just uninstall whatever the problematic software was (I had reason to believe it was my anti-virus update) and try again, right? Wrong. The computer locked up again as I was loading up "safe mode".

Another hard restart, only this time it led to the "Run Startup repair (recommended)"/"Start Windows Normally" option. Is there anything I need to know about this to restore normal PC function?

Sorry this question read like a JRR Tolkien novel. Also, I'm not very computer savvy, so I can't tell you very much about the specs.

Thanks for your time."

At this point, I have run the "blue screen of death" program from this page: https://www.sevenforums.com/crashes-d...tructions.html

I was unable to run the "perfmon /report" due to an unspecified file path or something like that, but everything else came up normally, and I will add the compressed file.

(I don't know why the "/report" didn't generate, as I have never messed with anything under "perfmon" before.)

If it helps:
-It's 32-bit Windows 7, for personal (home computer) use.
-Hardware and OS are less than a year old.
-Windows 7 is the original operating system, and it is the full version of the OS (as opposed to a retailer version).
-I have not reinstalled the OS or anything like it, it's still in the first-time use.

Any help would be appreciated. Thanks.


My System SpecsSystem Spec
.
13 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sparkydesparky View Post
This is the original post of mine from a few hours ago.

"Hi everyone. Hoping you could help me out.

Yesterday evening I was updating the full version of my antivirus software when I received a blue-screen error message about three-quarters of the way through installation. (This only took up the center of the screen and didn't appear to be the "blue screen o' death" that is often spoken of among the Windows community). I didn't think anything of it until the computer halted my Internet connection and then froze up.

"No problem," I thought. "I'll just do a hard-restart; things like this happen all the time." I flicked off the power switch, then turned it back on and tried to reinstall the updated software again. Same problem.

"That's odd." I brought up the "Windows 7 Action Center" and saw the "System Restore" button located at the bottom, so I tried to restore it to the day before yesterday, when everything was running normally. The restore went through its normal procedure, but then when the computer had rebooted I got this message:

"System Restore did not complete successfully, Your computer's files and settings were not changed.
Details;
System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporally disable your antivirus program and retry System Restore.
An unspecified error occurred during System Restore, (0x80070005)"

I disabled my antivirus and attempted the system restore again, but got the same message. "Whatever," I thought, then decided to try to re-install a different anti-virus software.

Problem was, my wireless internet connection (which had been terminated when all this nonsense started originally) still was not working (which is unusual) and I brought up a troubleshooter. The troubleshooter suggested that my wireless adapter's driver might be out-of-date and to get a new one (but I can't get on the internet).

That's when I got the idea to fire up my old PC (this one that I'm on now, which is running Windows vista) to try to figure out all this nonsense. When I went to restart my HP TouchSmart tx2-1375dx (my "main" computer, and the one currently giving me issues), it had locked up again. Time for another hard restart.

Click. I turned it on again. And got into the "safe mode" option. Seemed like a good choice; I could just uninstall whatever the problematic software was (I had reason to believe it was my anti-virus update) and try again, right? Wrong. The computer locked up again as I was loading up "safe mode".

Another hard restart, only this time it led to the "Run Startup repair (recommended)"/"Start Windows Normally" option. Is there anything I need to know about this to restore normal PC function?

Sorry this question read like a JRR Tolkien novel. Also, I'm not very computer savvy, so I can't tell you very much about the specs.

Thanks for your time."

At this point, I have run the "blue screen of death" program from this page: https://www.sevenforums.com/crashes-d...tructions.html

I was unable to run the "perfmon /report" due to an unspecified file path or something like that, but everything else came up normally, and I will add the compressed file.

(I don't know why the "/report" didn't generate, as I have never messed with anything under "perfmon" before.)

If it helps:
-It's 32-bit Windows 7, for personal (home computer) use.
-Hardware and OS are less than a year old.
-Windows 7 is the original operating system, and it is the full version of the OS (as opposed to a retailer version).
-I have not reinstalled the OS or anything like it, it's still in the first-time use.

Any help would be appreciated. Thanks.
1-Symantec. Known to cause BSOD's reomove and replace with Microsoft Security Essentials and win 7 firewall

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/


2-pacer.sys (QOS scheduler) part of the win 7 OS>

Run a system file check to verify and repair the files.
SFC /SCANNOW Command - System File Checker

Old drivers
Code:
iirsp.sys        fffff880`015e3000    0x00011000    12/13/2005 16:47:54            0x439f418a    fffff880`015d2000                
nfrd960.sys        fffff880`01716000    0x00010000    6/6/2006 16:11:48            0x4485ef94    fffff880`01706000                
adpu320.sys        fffff880`01085000    0x0002f000    2/27/2007 19:04:15            0x45e4c6ff    fffff880`01056000                
adpahci.sys        fffff880`01056000    0x00056000    5/1/2007 12:30:09            0x46377921    fffff880`01000000                
arc.sys        fffff880`01530000    0x00019000    5/24/2007 16:27:55            0x4656035b    fffff880`01517000                
SiSRaid2.sys        fffff880`019d3000    0x0000e000    9/24/2008 13:28:20            0x48da86c4    fffff880`019c5000                
sisraid4.sys        fffff880`019eb000    0x00018000    10/1/2008 16:56:04            0x48e3f1f4    fffff880`019d3000                
adp94xx.sys        fffff880`011e9000    0x0007b000    12/5/2008 18:54:42            0x4939bf42    fffff880`0116e000                
lsi_fc.sys        fffff880`0141f000    0x0001f000    12/9/2008 17:46:09            0x493ef531    fffff880`01400000                
arcsas.sys        fffff880`0154b000    0x0001b000    1/14/2009 14:27:37            0x496e3ca9    fffff880`01530000                
ql2300.sys        fffff880`019c5000    0x001a4000    1/22/2009 18:05:06            0x4978fba2    fffff880`01821000                
vsmraid.sys        fffff880`017ca000    0x0002a000    1/30/2009 20:18:57            0x4983a701    fffff880`017a0000                
elxstor.sys        fffff880`015d2000    0x00087000    2/3/2009 17:52:11            0x4988ca9b    fffff880`0154b000                
ENG64.SYS        fffff880`01e00000    0x00025000    2/12/2009 18:41:48            0x4994b3bc    fffff880`01ddb000                
EX64.SYS        fffff880`035f8000    0x00169000    2/12/2009 18:43:23            0x4994b41b    fffff880`0348f000                
stexstor.sys        fffff880`019f5000    0x0000a000    2/17/2009 18:03:36            0x499b4248    fffff880`019eb000                
usbfilter.sys        fffff880`05051000    0x0000d000    3/9/2009 06:49:01            0x49b5022d    fffff880`05044000                
amdsbs.sys        fffff880`0150c000    0x00047000    3/20/2009 13:36:03            0x49c3e213    fffff880`014c5000                
bcmwl664.sys        fffff880`051c7000    0x00144000    3/26/2009 20:06:57            0x49cc26b1    fffff880`05083000                
iaStorV.sys        fffff880`01343000    0x0011e000    4/8/2009 11:57:17            0x49dcd76d    fffff880`01225000                
lsi_scsi.sys        fffff880`01451000    0x0001f000    4/16/2009 17:13:50            0x49e7ad9e    fffff880`01432000                
HpqKbFiltr.sys        fffff880`04662000    0x0000c000    4/29/2009 08:48:30            0x49f85aae    fffff880`04656000                
smserial.sys        fffff880`06982000    0x00134000    5/5/2009 07:20:31            0x4a002f0f    fffff880`0684e000                
AtiPcie.sys        fffff880`01c9b000    0x00008000    5/5/2009 10:00:22            0x4a005486    fffff880`01c93000                
spldr.sys        fffff880`01fe8000    0x00008000    5/11/2009 11:56:27            0x4a0858bb    fffff880`01fe0000                
HpSAMD.sys        fffff880`01217000    0x00017000    5/18/2009 18:43:49            0x4a11f2b5    fffff880`01200000                
lsi_sas.sys        fffff880`01393000    0x0001d000    5/18/2009 19:20:23            0x4a11fb47    fffff880`01376000                
lsi_sas2.sys        fffff880`01432000    0x00013000    5/18/2009 19:31:48            0x4a11fdf4    fffff880`0141f000                
megasas.sys        fffff880`0145d000    0x0000c000    5/18/2009 20:09:46            0x4a1206da    fffff880`01451000                
ql40xx.sys        fffff880`017a0000    0x0005f000    5/18/2009 20:18:11            0x4a1208d3    fffff880`01741000                
MegaSR.sys        fffff880`01706000    0x000a4000    5/18/2009 20:25:54            0x4a120aa2    fffff880`01662000                
amdsata.sys        fffff880`010a3000    0x0001e000    5/19/2009 12:53:21            0x4a12f211    fffff880`01085000                
amdxata.sys        fffff880`01517000    0x0000b000    5/19/2009 12:56:59            0x4a12f2eb    fffff880`0150c000                
enecir.sys        fffff880`04df2000    0x0001d000    5/20/2009 01:08:57            0x4a139e79    fffff880`04dd5000                
nvraid.sys        fffff880`01136000    0x00029000    5/20/2009 01:39:40            0x4a13a5ac    fffff880`0110d000                
nvstor.sys        fffff880`01741000    0x0002b000    5/20/2009 01:45:37            0x4a13a711    fffff880`01716000                
Rt64win7.sys        fffff880`05039000    0x00039000    5/22/2009 09:52:30            0x4a16bc2e    fffff880`05000000                
RTKVHD64.sys        fffff880`067c0900    0x001ac900    5/22/2009 13:04:20            0x4a16e924    fffff880`06614000                
SRTSP64.SYS        fffff880`0348f000    0x0007e000    6/22/2009 21:45:21            0x4a4041c1    fffff880`03411000                
SRTSPX64.SYS        fffff880`01660000    0x00014000    6/22/2009 21:47:54            0x4a40425a    fffff880`0164c000                
RtsUStor.sys        fffff880`0683a000    0x0003a000    6/23/2009 22:00:17            0x4a4196c1    fffff880`06800000                
atikmdag.sys        fffff880`04c7d000    0x00617000    7/2/2009 12:45:07            0x4a4cf223    fffff880`04666000    
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
13 Nov 2010   #3
sparkydesparky

Home Premium
 
 

Awesome. Thanks. Once it fires up again I'll get on that.
My System SpecsSystem Spec
.

13 Nov 2010   #4
sparkydesparky

Home Premium
 
 

===UPDATE===

Computer keeps freezing when I try to run this, no matter which mode i run the /sfc scannow command in. It gets to 14% then completely and totally freezes. Has been having problems with locking up whenever I try to install/remove programs (and in full windows mode, with freezing at inopportune times).

Will keep trying.
My System SpecsSystem Spec
13 Nov 2010   #5
sparkydesparky

Home Premium
 
 

===UPDATE===

Computer locks up in regular Windows mode and won't let me run that "/sfc scannow" command. Getting frustrated now. And after repeated attempts to turn on the wireless adapter, it won't let me.

Have tried reinstalling numerous drivers (read somewhere that the repeated lockups could possibly be because of outdated drivers), but of course nothing can be installed in "Safe Mode".

What should I do? I keep thinking I'm making progress but then it locks up on me.
My System SpecsSystem Spec
Reply

 Escalating Problem - BSOD Report




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