Blue Screen...

neilramchand said:

Well I am having a blue screen problem. I am almost sure it has to do with my video card but i would like a second opinion as well as possible ways to fix it.

I am currently running

Windows 7 Home Premium 64 bit
I purchased a computer similar to the one i am currently using 2 moths ago. However I had the same problem and I exchanged it with this one less than a month ago. Windows 7 came pre-installed with the computer.

I could be wrong on this but I believe the blue screen was logged only once even though it happened a few times. Also sometimes I get a distorted screen and the computer freezes but no blue screen or error log(as far as I know).

Well I hope you can help me and thanks in advance. If you need anymore information just tell me.

Thanks again,
Neil

Hi Neil

This one was caused by Symantec and your video driver.

Please remove SYmantec and update your video driver. Replae SYmantec with Microsft Security Esentials and the win7 firewall.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/

Thanks for your reply.... really Norton? that surprises me a bit... so glad it was only a trial :P

Ok I'll do what you said with he anti virus.

Just a question with the driver upgrade. I'm probably going to sound stupid but when i go into device manager which one is exactly the video card?

Also I will be fully uninstalling it and replacing it with a different one or the same one?

Thanks again,
Neil

Ummm a next thing. The problem has seemed to taken a turn for the worst.

I had a crash where my sound went all messed up and then a black screen. My monitor even went to sleep even though the computer was still on but the screen showed nothing.

So after I turned it off I had to unplug it and wait 5 mins before turning it back on. If I didn't do that the monitor would only show a black screen.

So after it started it I got a different blue screen message(something to do with services) within 5 mins. It restarted itself and this time I went to safe mode. Within 10 mins the computer completely froze. After 15 mins of waiting I turned it off. Tomorrow I'll try to get an updated zip on here. But I'll be hard since it seems I need to be a time limit.

If you have any suggestions in the meantime I would appreciate hearing it.

Btw as I mentioned before this is my second computer that has had this problem. The first one I had we tried to clean reboot it but it didn't work. So I'm guessing that's not a solution. Anyways I hope to hear from you guys soon.

Thanks again,
Neil

Okay I managed to get the updated thing up before my computer went to the blue screen again. I hope it helps to identify the problem(s)

Thanks,
Neil

zigzag3143 said:

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

A next question. When i use driver sweeper I see a number of drivers available for sweeping. I am assuming i leave the sound and mouse alone but do i remove everything else which would be

ATI-display
NVIDIA-Chipset
NVIDIA-Display
NVIDIA-Physx

Thanks in advance,
Neil

I do not mean to sound rude or anything but it has been about 24 hours since someone besides me posted here. I am in desperate need of help and would appreciate it a lot if someone could help.

ok so eevn though it points to the video card I believe there is something else also. I updated my driver but now Safe mode is giving problems also. It is either freezing and i gave it 30 mins to respond before i shut it off or it freezes for a moment then goes to a black screen. The computer remains on, my monitor goes to sleep and my keyboard and mouse were somehow turned off?

Any ideas?

Thanks,
Neil