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Windows 7: Blue Screen...

13 Nov 2010   #1
neilramchand

Windows 7 Home Premium x64
 
 
Blue Screen...

Well I am having a blue screen problem. I am almost sure it has to do with my video card but i would like a second opinion as well as possible ways to fix it.

I am currently running

Windows 7 Home Premium 64 bit
I purchased a computer similar to the one i am currently using 2 moths ago. However I had the same problem and I exchanged it with this one less than a month ago. Windows 7 came pre-installed with the computer.

I could be wrong on this but I believe the blue screen was logged only once even though it happened a few times. Also sometimes I get a distorted screen and the computer freezes but no blue screen or error log(as far as I know).

Well I hope you can help me and thanks in advance. If you need anymore information just tell me.

Thanks again,
Neil


My System SpecsSystem Spec
.
13 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by neilramchand View Post
Well I am having a blue screen problem. I am almost sure it has to do with my video card but i would like a second opinion as well as possible ways to fix it.

I am currently running

Windows 7 Home Premium 64 bit
I purchased a computer similar to the one i am currently using 2 moths ago. However I had the same problem and I exchanged it with this one less than a month ago. Windows 7 came pre-installed with the computer.

I could be wrong on this but I believe the blue screen was logged only once even though it happened a few times. Also sometimes I get a distorted screen and the computer freezes but no blue screen or error log(as far as I know).

Well I hope you can help me and thanks in advance. If you need anymore information just tell me.

Thanks again,
Neil

Hi Neil

This one was caused by Symantec and your video driver.

Please remove SYmantec and update your video driver. Replae SYmantec with Microsft Security Esentials and the win7 firewall.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/
My System SpecsSystem Spec
13 Nov 2010   #3
neilramchand

Windows 7 Home Premium x64
 
 

Thanks for your reply.... really Norton? that surprises me a bit... so glad it was only a trial :P

Ok I'll do what you said with he anti virus.

Just a question with the driver upgrade. I'm probably going to sound stupid but when i go into device manager which one is exactly the video card?

Also I will be fully uninstalling it and replacing it with a different one or the same one?

Thanks again,
Neil
My System SpecsSystem Spec
.

14 Nov 2010   #4
neilramchand

Windows 7 Home Premium x64
 
 

Ummm a next thing. The problem has seemed to taken a turn for the worst.

I had a crash where my sound went all messed up and then a black screen. My monitor even went to sleep even though the computer was still on but the screen showed nothing.

So after I turned it off I had to unplug it and wait 5 mins before turning it back on. If I didn't do that the monitor would only show a black screen.

So after it started it I got a different blue screen message(something to do with services) within 5 mins. It restarted itself and this time I went to safe mode. Within 10 mins the computer completely froze. After 15 mins of waiting I turned it off. Tomorrow I'll try to get an updated zip on here. But I'll be hard since it seems I need to be a time limit.

If you have any suggestions in the meantime I would appreciate hearing it.

Btw as I mentioned before this is my second computer that has had this problem. The first one I had we tried to clean reboot it but it didn't work. So I'm guessing that's not a solution. Anyways I hope to hear from you guys soon.

Thanks again,
Neil
My System SpecsSystem Spec
14 Nov 2010   #5
neilramchand

Windows 7 Home Premium x64
 
 

Okay I managed to get the updated thing up before my computer went to the blue screen again. I hope it helps to identify the problem(s)

Thanks,
Neil
My System SpecsSystem Spec
14 Nov 2010   #6
neilramchand

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

A next question. When i use driver sweeper I see a number of drivers available for sweeping. I am assuming i leave the sound and mouse alone but do i remove everything else which would be

ATI-display
NVIDIA-Chipset
NVIDIA-Display
NVIDIA-Physx

Thanks in advance,
Neil
My System SpecsSystem Spec
14 Nov 2010   #7
neilramchand

Windows 7 Home Premium x64
 
 

I do not mean to sound rude or anything but it has been about 24 hours since someone besides me posted here. I am in desperate need of help and would appreciate it a lot if someone could help.
My System SpecsSystem Spec
14 Nov 2010   #8
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Neil, it is best to update your drivers from the websites rather than through Device manager or Windows Update.
Quote:
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
- - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper
What ZigZag is saying is to run Driver Sweeper only for your video drivers. Then download the latest driver from the appropriate website to your desktop and install it.. You might want to go to the website first and make sure you can locate the driver you need; then run Driver Sweeper. Download the updated driver, unzip and install it.

Usually driver packets come with an .exe file. Click on that .exe file and it will install the driver. If a packet does not include and .exe file, you will have to update through Device Manager. Open Device manager > expand Display Adapters > right click on your display adapter card and clcik on Properties > click on the Driver tab > click on Update Driver > select Browse my computer for driver software > navigate to the driver folder on your desk top.

When you have updated the driver, reboot. I suggest you create a restore point before you run Driver Sweeper and install the new driver - just in case.

I hope this helps.
My System SpecsSystem Spec
15 Nov 2010   #9
neilramchand

Windows 7 Home Premium x64
 
 


ok so eevn though it points to the video card I believe there is something else also. I updated my driver but now Safe mode is giving problems also. It is either freezing and i gave it 30 mins to respond before i shut it off or it freezes for a moment then goes to a black screen. The computer remains on, my monitor goes to sleep and my keyboard and mouse were somehow turned off?

Any ideas?

Thanks,
Neil
My System SpecsSystem Spec
17 Nov 2010   #10
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Sometimes other things like antivirus and firewall programs can interfere with the video, as can outdated drivers. This is why ZigZag started with Symantec/Norton and drivers. I would have exactly that, too.

Since you are now having trouble in the Safe mode, I suggest you test your video card with Furmark following the instructions in this tutorial: Video Card - Stress Test with Furmark. Monitor your temps while test. Post back with your results.


My System SpecsSystem Spec
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