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Windows 7: Hp dv3 bsod

14 Nov 2010   #1
ebeldamasta

Windows 7 Ultimate
 
 
Hp dv3 bsod

New to the forum, cheers
A Friend of mine got his HP DV3 2316tx freezes on Shutdown, but only when connected to our office network, whether cable on wireless.

This DV3 came with Windows 7 Home Premium (OE).
I've tried updating windows, drivers etc to no avail.
even tried anti malware tools with no luck either.

But if he used at home, the problem disappears.
Please help us


My System SpecsSystem Spec
.
14 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ebeldamasta View Post
New to the forum, cheers
A Friend of mine got his HP DV3 2316tx freezes on Shutdown, but only when connected to our office network, whether cable on wireless.

This DV3 came with Windows 7 Home Premium (OE).
I've tried updating windows, drivers etc to no avail.
even tried anti malware tools with no luck either.

But if he used at home, the problem disappears.
Please help us

This one was caused by two things. First hpdskflt.sys hpdskflt.sys is a driver for the on board mobile data protection sensor. Second really old drivers

I would remove or update the first and update the drivers listed below.


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\111510-17191-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x8303a000 PsLoadedModuleList = 0x83179570
Debug session time: Sun Nov 14 22:29:18.410 2010 (GMT-5)
System Uptime: 0 days 0:14:33.971
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {4, 258, 85e33a70, 83158b24}

*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+272b )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 85e33a70, The thread currently holding on to the Pnp lock.
Arg4: 83158b24

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  85e33a70

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LOCK_ADDRESS:  831962c0 -- (!locks 831962c0)

Resource @ nt!PiEngineLock (0x831962c0)    Available

WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.


WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.

1 total locks

PNP_TRIAGE: 
    Lock address  : 0x831962c0
    Thread Count  : 0
    Thread address: 0x00000000
    Thread wait   : 0x0

LAST_CONTROL_TRANSFER:  from 83095c6d to 8308ede6

STACK_TEXT:  
80ebd6c0 83095c6d 85e33a70 00000000 80dfc120 nt!KiSwapContext+0x26
80ebd6f8 83094ad3 85e33b30 85e33a70 8979d3c0 nt!KiSwapThread+0x266
80ebd720 8308e74f 85e33a70 85e33b30 00000000 nt!KiCommitThreadWait+0x1df
80ebd79c 8ce6e72b 8979d3c0 00000000 00000000 nt!KeWaitForSingleObject+0x393
WARNING: Stack unwind information not available. Following frames may be wrong.
80ebd800 8ce6d38a 85f51be0 80ebd820 80ebd82c hpdskflt+0x272b
80ebd970 83053dd2 87608f38 85f51be0 85f0f2e0 hpdskflt+0x138a
80ebd98c 831e9fef 85f51be0 8ce6d31e 00000003 nt!PpvUtilCallAddDevice+0x19
80ebd9d4 831e968c 87608f38 8ce6d31e 00000001 nt!PnpCallAddDevice+0xb2
80ebdaa8 831e997c 85f0f2e0 80ebdcd0 85f82b80 nt!PipCallDriverAddDevice+0x565
80ebdca4 831e04f9 85fadab8 85f82b80 80ebdcd0 nt!PipProcessDevNodeTree+0x15d
80ebdcd8 830542ba 831941e0 85e33a70 8316bd7c nt!PiProcessReenumeration+0x74
80ebdd00 83095083 00000000 00000000 85e33a70 nt!PnpDeviceActionWorker+0x224
80ebdd50 83221d84 00000001 a26e68f4 00000000 nt!ExpWorkerThread+0x10d
80ebdd90 830c3159 83094f76 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .thread 0xffffffff85e33a70 ; kb

FOLLOWUP_IP: 
hpdskflt+272b
8ce6e72b ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  hpdskflt+272b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hpdskflt

IMAGE_NAME:  hpdskflt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c407499

FAILURE_BUCKET_ID:  0x9F_hpdskflt+272b

BUCKET_ID:  0x9F_hpdskflt+272b

Followup: MachineOwner
---------


Old drivers
Code:
iirsp.sys        0x8c49b000    0x00010000    12/13/2005 16:48:01            0x439f4191    0x8c48b000                
djsvs.sys        0x8c359000    0x00014000    4/11/2006 19:20:11            0x443c47bb    0x8c345000                
nfrd960.sys        0x8c58a000    0x0000e000    6/6/2006 16:12:15            0x4485efaf    0x8c57c000                               
rminiv3.sys        0x9540cd00    0x00000d00    10/31/2006 21:01:54            0x45480012    0x9540c000                
adpu320.sys        0x8c345000    0x00026000    2/27/2007 19:03:08            0x45e4c6bc    0x8c31f000                
adpahci.sys        0x8c31f000    0x0004c000    5/1/2007 12:29:26            0x463778f6    0x8c2d3000                
arc.sys        0x8c3f2000    0x00016000    5/24/2007 16:31:06            0x4656041a    0x8c3dc000                
SiSRaid2.sys        0x8c790000    0x0000d000    9/24/2008 13:19:45            0x48da84c1    0x8c783000                
sisraid4.sys        0x8c7a6000    0x00016000    10/1/2008 16:52:22            0x48e3f116    0x8c790000                
RimSerial.sys        0x94bfca00    0x00006a00    11/24/2008 12:02:13            0x492ade15    0x94bf6000                
adp94xx.sys        0x8c2d3000    0x0006a000    12/5/2008 18:59:55            0x4939c07b    0x8c269000                
lsi_fc.sys        0x8c4b5000    0x0001a000    12/9/2008 17:28:47            0x493ef11f    0x8c49b000
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
15 Nov 2010   #3
ebeldamasta

Windows 7 Ultimate
 
 

thanks for your quick response.
definitely will try.

report:
- removed hp 3d hdd protection
- removed radmin server and viewer which were installed by our IT person
- removed company's ms exchange account in outlook 2007

result:
ok

thank you very much for all great support, cheers
My System SpecsSystem Spec
.

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 Hp dv3 bsod




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