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Windows 7: PC freezes, stops responding, a problem with sensorview device!

23 Nov 2010   #11
usasma
Microsoft MVP

 
 

I don't know, but suspect that it won't.
Backup your stuff and set a System Restore Point
Then give it a try.
Good luck!


My System SpecsSystem Spec
.
25 Nov 2010   #12
top secret

Windows 7 Home Premium 32bit
 
 

Unfortunately the problem still exist after uninstalling the sensorview
My System SpecsSystem Spec
25 Nov 2010   #13
usasma
Microsoft MVP

 
 

OK, so the sensorview isn't the cause of your problems.

Please provide this information (even though you're not having BSOD's): https://www.sevenforums.com/crashes-d...tructions.html
Also please provide us with the approximate date and time of the last problem so we can narrow it down in the reports that we'll be looking at.
My System SpecsSystem Spec
.

26 Nov 2010   #14
top secret

Windows 7 Home Premium 32bit
 
 

last time of the problem was today 26/11 and it freezes 3 times. At 7:00 GMT

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 32-bit
- the original installed OS on the system? No
- an OEM or full retail version? Retail version.
- What is the age of system (hardware)? I think 3 years
- What is the age of OS installation (have you re-installed the OS?) approximately 7 months

The report:
My System SpecsSystem Spec
26 Nov 2010   #15
top secret

Windows 7 Home Premium 32bit
 
 

When I turned on the PC now, I had to restart like always; however, after restarting I got this message:



Though there was no blue screen!!

The whole message was:

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 117
BCP1: 89C992F8
BCP2: 9430B176
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112610-16972-01.dmp
C:\Users\Mohammed\AppData\Local\Temp\WER-47143-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
27 Nov 2010   #16
usasma
Microsoft MVP

 
 

Sometimes the Blue Screen occurs so rapidly that you don't see it.
The STOP 0x117 error (same thing as BCCode: 117) is very similar to the STOP 0x116 error - as such, please follow these instructions to start troubleshooting it: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

The perfmon report shows that the HomeGroup Provider service didn't stop gracefully. Further investigation may reveal a cause...
There is a also an issue with an unknown device (\ROOT\NET\0002) - either a network adapter or a modem (most likely). Please check in Device Manager to see what it is. If Device Manager doesn't let you know, then please look for info in this free program: HWiNFO & HWiNFO32 - Hardware Information and Analysis Tools

I cite this program because I found information from running the command line version with the /ui switch on a Win98 system. The command line version won't work on XP or later, so try the Windows version and see if it reveals more about the UNKNOWN device.

There is no copy of the MSINFO32 report in the uploaded files. Please do the following:
Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
Additionally, please remove Daemon Tools/Alcohol 120% as they can cause BSOD's. Also, please use this free tool to remove the particularly troublesome sptd.sys component: DuplexSecure - FAQ - Remove 32 bit sptd.sys

It is possible that the following older drivers may be causing your problems.
Please either REMOVE or Update the older drivers listed below.
Quote:
HOW TO FIND DRIVERS:
DO NOT use Windows Update or the Update Driver function of Device Manager as they are not the most current versions available.
Also, DO NOT update from the PC Manufacturer's website unless the Driver Reference cited below states that you should get the drivers from the OEM.

The most common drivers are located on this page: Driver Reference
If you can't find the driver, post back and we'll see what we can find.

Here's the older drivers that were found in the memory dump files:
Code:

tap0901.sys  Wed Nov 19 13:22:30 2008 (49245966)
 - OpenVPN driver
  - Driver Reference
 
 mdmxsdk.sys  Mon Jun 19 17:26:59 2006 (449716A3)
 - Conexant Modem Diagnostic Interface x86 Driver
  - Driver Reference
 
The BSOD also blames a component of the graphics sub-system, so I'd suggest that the steps in the first paragraph of this post are the most likely to help out.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Nov 13 15:20:59.705 2010 (UTC - 5:00)
System Uptime: 0 days 0:51:51.640
Probably caused by : cdd.dll ( cdd!CGuardMutex::Enter+d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  BlackOps.exe
Bugcheck code 1000008E
Arguments c0000005 82e97f21 b4edfa94 00000000
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  
My System SpecsSystem Spec
27 Nov 2010   #17
usasma
Microsoft MVP

 
 

The problematic service error:
Quote:
Event[22]:
Log Name: System
Source: Service Control Manager
Date: 2010-11-26T11:17:25.373
Event ID: 7001
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Mohammed-PC
Description:
The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Please check in services.msc to see if the Function Discovery Provider Host service is disabled and/or if it's started.

There are a lot of memory dump files located in this folder: C:\Windows\LiveKernelReports\WATCHDOG\
Please zip them up and upload them with your next post. If they're too large, please upload them to a free file hosting service and post a link to them here.
My System SpecsSystem Spec
28 Nov 2010   #18
top secret

Windows 7 Home Premium 32bit
 
 

Quote:
then please look for info in this free program: HWiNFO & HWiNFO32 - Hardware Information and Analysis Tools
I installed the program but I don't know what i have to look for?!

Quote:
Also, please use this free tool to remove the particularly troublesome sptd.sys component: DuplexSecure - FAQ - Remove 32 bit sptd.sys
Remove completely or update it?

Quote:
There is no copy of the MSINFO32 report in the uploaded files. Please do the following:
Attached (TEST.zip)

Quote:
please remove Daemon Tools/Alcohol 120% as they can cause BSOD's
Not installed on my pc

Quote:
tap0901.sys Wed Nov 19 13:22:30 2008 (49245966)
- OpenVPN driver
-
I want to remove this driver completely, is it possible?

Quote:
mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3)
- Conexant Modem Diagnostic Interface x86 Driver
-
I couldn't find the driver for windows 7

Quote:
Please check in services.msc to see if the Function Discovery Provider Host service is disabled and/or if it's started.
it was disabled and I enabled it (change it to automatic).

Quote:
There are a lot of memory dump files located in this folder: C:\Windows\LiveKernelReports\WATCHDOG\
Please zip them up and upload them with your next post
Attached. (WATCHDOG.zip)
My System SpecsSystem Spec
28 Nov 2010   #19
usasma
Microsoft MVP

 
 

Lot's of STOP 0x117 errors in both the MSINFO32 and the Watchdog folder. This is most likely a video problem - either the drivers or the video card itself.

In the HWInfo report you're looking for reference to the UNKNOWN DEVICE (\ROOT\NET\0002)
If unable to locate it, please go to Report on the Menu bar and select Create. Then save the report, zip it up, and upload it with your next post.

As for the sptd.sys file - remove it completely. It's the component of Daemon Tools/Alcohol 120% that causes the problems. If Daemon Tools/Alcohol 120% isn't installed, then don't worry about it - just remove the sptd.sys file with the tool specified.

In order to remove the OpenVPN driver, uninstall the OpenVPN program.

As for the mdmxsdk.sys driver - I would uninstall the modem software, then I would remove the modem from your system (pull it out of it's slot on the motherboard).

Keep your eye on the Function Discovery Provider Host for a week or so. Make sure that another program doesn't re-disable it.

Please follow the instructions at the link for the STOP 0x116 error: STOP 0x116: VIDEO_TDR_ERROR troubleshooting If that doesn't fix it, then it's time to consider trying another video card (if the system is under warranty, ask the service center to do this).
My System SpecsSystem Spec
29 Nov 2010   #20
top secret

Windows 7 Home Premium 32bit
 
 

Quote:
In the HWInfo report you're looking for reference to the UNKNOWN DEVICE (\ROOT\NET\0002)
If unable to locate it, please go to Report on the Menu bar and select Create. Then save the report, zip it up, and upload it with your next post.
Attached.

Quote:
As for the sptd.sys file - remove it completely. It's the component of Daemon Tools/Alcohol 120% that causes the problems. If Daemon Tools/Alcohol 120% isn't installed, then don't worry about it - just remove the sptd.sys file with the tool specified.
Removed.

Quote:
In order to remove the OpenVPN driver, uninstall the OpenVPN program.
It is already uninstalled.

Quote:
Keep your eye on the Function Discovery Provider Host for a week or so. Make sure that another program doesn't re-disable it.
Okay.

Quote:
Use this technique to "reset" your pagefile:
a ) Go to Start...Run...and type in "sysdm.cpl" (without the quotes) and press Enter.
-Then click on the Advanced tab,
-then on the Performance Settings Button,
-then on the next Advanced tab,
-then on the Virtual Memory Change button.
b ) In this window, note down the current settings for your pagefile (so you can restore them later on).
-Then click on the "No paging file" radio button, and
- then on the "Set" button. Be sure, if you have multiple hard drives, that you ensure that the paging file is set to 0 on all of them.
-Click OK to exit the dialogs.
c ) Reboot (this will remove the pagefile from your system)
d ) Then go back in following the directions in step a ) and re-enter the settings that you wrote down in step b ). Follow the steps all the way through (and including) the reboot.
e ) Once you've rebooted this second time, go back in and check to make sure that the settings are as they're supposed to be.
Done.

Quote:
and run the System File Checker
I got "windows resource protection didn't find any integrity violations"

and i'm running the test now using the free stress test: Free Software - GIMPS
My System SpecsSystem Spec
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 PC freezes, stops responding, a problem with sensorview device!




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