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Windows 7: PC freezes, stops responding, a problem with sensorview device!

03 Dec 2010   #31
usasma
Microsoft MVP

 
 

No, there's no indication that any particular component is at fault.
The missing events are suggestive of a Windows problem, but could just as easily be a hardware problem.

You can still perform the first 3 steps without losing anything - but backup anyway (just in case).

If I had to guess, I'd say this was a Windows problem. But if it occurred in Vista and in Win7, then I'd have to guess that it wasn't a Windows problem.

So, there's 2 ways to proceed IMO:
- clean install Windows, or
- start swapping out hardware piece by piece


My System SpecsSystem Spec
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04 Dec 2010   #32
top secret

Windows 7 Home Premium 32bit
 
 

I'm going to do the 3 steps; on the other hand, I found this messages in "Action Center". It shows "video hardware error"





Any ideas?
My System SpecsSystem Spec
04 Dec 2010   #33
usasma
Microsoft MVP

 
 

While it's likely that this is a hardware problem, it's a BSOD event that can also be blamed on the video driver. I've mentioned the troubleshooting steps for the STOP 0x117 errors in my previous posts - have you tried any of them? If so, then it's time to try another video card. I'd suggest borrowing one - but if you can't borrow one, then purchase one from a store that will allow you to return it (in case it's not needed).
My System SpecsSystem Spec
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04 Dec 2010   #34
top secret

Windows 7 Home Premium 32bit
 
 

Quote:
I've mentioned the troubleshooting steps for the STOP 0x117 errors in my previous posts - have you tried any of them?
Yes, I have posted the stress test result on page 3

I also uninstalled the video card driver completely using Driver Cleaner Pro and i'll see if problem will occur again.
My System SpecsSystem Spec
04 Dec 2010   #35
usasma
Microsoft MVP

 
 

I'm having some problems with my eyes now (I have an eye disease), so I may be repeating some things - feel free to let me know.

Have you:
- checked the fan on the video card? Is it working?
- checked the airflow through the video card's cooler - is it clogged?
- checked the power to the video card - is it firmly connected?
- checked the temperature of the video card?
- have you tried running the system with the side of the case open and having a house fan blowing into the case? Does that help?

Still, the most sure-fire test would be to replace the video card. If the video card is built into the motherboard on your system, then you'll have to disable it in the BIOS after you've installed another video card.
My System SpecsSystem Spec
05 Dec 2010   #36
top secret

Windows 7 Home Premium 32bit
 
 

Quote:
I'm having some problems with my eyes now (I have an eye disease), so I may be repeating some things - feel free to let me know.


I'm sorry to hear that and keeping you with my problem.
Just take your time, I'm not in a hurry to solve the issue.
And just let me know if changing the font or the color will make you more comfortable.

Have you:
Quote:
- checked the fan on the video card? Is it working?


Yes it is working perfectly.

Quote:
- checked the airflow through the video card's cooler - is it clogged?


No, it is perfect too.

Quote:
- checked the power to the video card - is it firmly connected?


There is now power wire connected to the video card.

Quote:
- checked the temperature of the video card?


Actually I don't have the tool to check it.

Quote:
- have you tried running the system with the side of the case open and having a house fan blowing into the case? Does that help?


I did that, now when I started the PC it didn't freeze. So, I think the problem was in the place where i'm keeping the PC.
I'll leave the case open for 2 or 3 more days to make sure that the problem was because of the air flow.

I'll post back if freezing occurs or if the problem solved.

Thanks a lot for your time.
My System SpecsSystem Spec
05 Dec 2010   #37
usasma
Microsoft MVP

 
 

I use this test (the open case test) whenever I can't get a temperature reading on a video card. It is surprisingly effective with an overheating video card.

I also use the finger test - BUT DO NOT TOUCH THE VIDEO CARD!!! (and this is AT YOUR OWN RISK!!!) When the problem starts happening, shut the system off and place your finger near (but NOT ON) the video card. If the heat is too hot to bear, then there may be an overheating problem.
My System SpecsSystem Spec
07 Dec 2010   #38
top secret

Windows 7 Home Premium 32bit
 
 

Thanks a lot for your time... thanks for your effort... and thanks for all you have done for me.

After testing for 2 - 3 days... the problem is completely solved. The problem was, as you said, the flow

of air from the case due to the narrow place where I kept the PC.


Now everything is fine.. thanks a lot again and again
My System SpecsSystem Spec
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 PC freezes, stops responding, a problem with sensorview device!




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